With the advice of the commission on deaf services created in section 216A.113, the utilities commission shall plan, establish, administer, and promote a statewide program to provide dual party relay service as follows:
- 1. The utilities commission may enter into the necessary contracts and arrangements with private entities to provide for the delivery of relay service.
- 2. The relay service, to the extent reasonably possible, shall allow persons with communication disorders to use the telephone system in a manner and at a rate equivalent to persons without communication disorders.
- 3. The relay service may be provided on a stand-alone basis within the state, with other states, or with telephone utilities providing relay service in other states.
- 4. The utilities commission may employ additional personnel, pursuant to section 476.10, to plan, establish, administer, and promote the relay service.
Unnumbered paragraph 1 amended
91 Acts, ch 194, §3; 2020 Acts, ch 1102, §30; 2024 Acts, ch 1170, §369, 456; 2025 Acts, ch 30, §76
Referred to in §8F.2, 477C.6