Rule 515-7-6-.03. Enforcement of Billing Service Quality Standards

1. (a) In addition to any other remedies or actions that may be taken, marketers that fail to comply with this Commission Rule shall be subject to the following actions by the Commission:

   1. (1) If the Commission finds, after notice and opportunity for a hearing, that a marketer has failed repeatedly or has failed willfully to comply with the billing service quality standards, the Commission may:

      1. a. revoke the marketer's certificate;
      2. b. suspend the marketer's certificate; and
      3. c. adjust or place limitations on the marketer's certificate, including, but not limited to, prohibiting a marketer from accepting new customers until the marketer demonstrates that it has resolved any billing deficiencies found by the Commission.
   2. (2) If the Commission finds, after notice and opportunity for a hearing, that a marketer has willfully violated the billing service quality standards, the marketer shall be liable for a penalty not to exceed $15,000 for such violation and an additional penalty not to exceed $10,000 for each day during which such violation continues.

Authority: O.C.G.A. §§ 46-2-30, 46-2-91, 46-4-150 et seq. (See especially, O.C.G.A. §§ 46-4-153, 46-4-160).

History. Original Rule entitled "Enforcement of Billing Service Quality Standards" adopted. F. Jan. 5, 2001; eff. Jan. 25, 2001.

Amended: F. Sept. 3, 2002; eff. Sept. 23, 2002.

Amended: F. June 8, 2018; eff. June 28, 2018.