Rule 515-3-3-.07. Marketers Obligations
- a. The marketer shall be responsible to the EDC for service to the consumer until the EDC has made the physical disconnection.
- b. In the event a marketer requests disconnection for a consumer and the consumer makes satisfactory payment of the money owed to the marketer before the consumer is disconnected, the marketer shall send in a paid transaction to the EDC within one (1) business day after receipt of the payment.
- c. A marketer shall not refuse to offer a consumer a reasonable payment arrangement at any time prior to physical disconnection by the EDC unless such consumer failed to honor a previous payment arrangement.
- d. The marketer shall investigate and respond to complaints of disconnection in error referred by the Commission within one (1) business day of said referral.
- e. The marketer shall reasonably confirm that a consumer requesting voluntary disconnection of service is the responsible party of record.
- f. The marketer shall submit a notice to disconnect service at a vacated premises to the EDC within five (5) business days following a request for disconnection, unless the consumer indicates otherwise.
- g. If the marketer records communications with the consumer, the EDC, or the Commission, regarding disconnections in error, payment arrangements, or a voluntary request for disconnection, or if the marketer receives written or electronic communications from the consumer, the EDC, or the Commission regarding a disconnection in error, a payment arrangement, or a voluntary request for disconnection, then the marketer shall retain copies of such communications for at least six (6) months.
- h. The marketer shall not charge a consumer any reconnection fee or any other related charges resulting from a disconnection in error.
- i. No marketer shall be authorized to prevent a consumer from obtaining distribution and commodity sales service from another marketer or provider.
Authority: O.C.G.A. §§ 46-2-30, 46-4-150et seq. (See especially, 46-4-158.1, 46-4-158.2, 46-4-160)
History. Original Rule entitled "Filing of Proposed Promotional Practices" adopted. F. Mar. 20, 1990; eff. Apr. 9, 1990.
Repealed: F. Mar. 11, 1991; eff. Mar. 31, 1991.
Amended: New Rule entitled "Marketers' Obligations" adopted. F. Oct. 16, 1998; eff. Nov. 5, 1998.
Amended: F. Sept. 3, 2002; eff. Sept. 23, 2002.
Amended: F. Mar. 30, 2005; eff. Apr. 19, 2005.
Amended: F. Aug. 24, 2018; eff. Sept. 13, 2018.