1. (1) All complaints shall be in writing to the Department and shall include the following information:

   1. (a) Date of the alleged violation of Section 61.21, F.S., or the rules in this chapter;
   2. (b) Name of the parenting course;
   3. (c) Name of the provider or lead instructor of the course; and,
   4. (d) Basis and content of the complaint.

2. (2) The Department shall handle the complaints of non-compliance in the following manner:

   1. (a) The Department shall review the rule and designate the rule violation(s) as specified in the complaint;
   2. (b) The Department shall notify the provider of the specified alleged rule violation(s) within five (5) business days of receipt of the complaint;
   3. (c) The provider shall have the opportunity to respond to the alleged rule violation(s) within 15 business days of the receipt of notice of the alleged rule violation; and,
   4. (d) The Department shall determine the validity of the alleged rule violation(s) within 45 calendar days of receipt of the provider’s response to the complaint.
3. (3) A letter of non-compliance shall be issued to the provider of the course if the complaint is founded.
4. (4) The provider shall have 60 calendar days after the receipt of the letter of non-compliance to come into compliance.
5. (5) Prior to the final action of denying or revoking approval of a course, the provider shall have the opportunity to request either a formal or informal administrative hearing to show cause as to why the action should not be taken.

Rulemaking Authority 61.21(3)(e) FS. Law Implemented 61.21 FS. History–New 11-25-07, Amended 4-17-16.