1. (1) The Department shall maintain an automated master file for all calls received by the Florida Abuse Hotline for screening. This file shall contain information on all calls received concerning a child and be maintained in the Department’s automated system of record.

2. (2) The telephone number from which a call to the Florida Abuse Hotline is placed (Caller ID) shall only be used for subsequent contact in the following circumstances:

   1. (a) If the telephone number provided by Caller ID is the same as provided by the reporter.
   2. (b) If the caller is a child who is self-reporting abuse, neglect or abandonment and the child’s immediate location is unclear or not known, the Department employee or agent shall attempt to verify the location.
   3. (c) If all means to locate any child victim and attempts to contact the reporter at the telephone number provided by the reporter are unsuccessful. The purpose of this is to obtain additional information that would allow the child and/or family to be located and seen.
3. (3) In instances where the alleged perpetrator’s caregiving status to the child is unknown or unclear, a report shall be accepted and an investigation commenced until such time that the alleged perpetrator’s role as a caregiver can be determined.

4. (4) When a report is being accepted, the Florida Abuse Hotline counselor shall ask all reporters to provide the following information:

   1. (a) Information regarding subjects of the report including name, race, sex, date of birth, social security number, ethnicity, school, employment, address, phone number and/or other acceptable means to locate the victim if the address is not known;
   2. (b) The relationship between the victim and the alleged perpetrator;
   3. (c) Names and contact information for any person who can provide assistance to the child or additional information about the family’s circumstances;
   4. (d) The type of maltreatment alleged and the nature and extent of harm suffered by the victim, including when the incident occurred or whether it is a chronic, ongoing situation;
   5. (e) Any known history of abuse, neglect or abandonment of persons named in the report;
   6. (f) Whether the alleged perpetrator continues to have access to the victim and the possibility of continued maltreatment;
   7. (g) Current condition of the child;
   8. (h) Other children in the environment; and,
   9. (i) The name and occupation of the reporter, relationship between the child and the reporter, contact information for the reporter, and any other information the reporter believes will be of assistance.

5. (5) The Florida Abuse Hotline shall process and document all allegations reported.

   1. (a) The Florida Abuse Hotline counselor shall search for prior reports to determine if the current allegations have been reported in the past.
   2. (b) The Florida Abuse Hotline counselor shall determine if the caller is reporting the same incident as that contained in a prior closed report. If the current allegations do not offer new information, additional subjects, new evidence, or additional allegations or incidents, a new report shall not be generated.
   3. (c) The Florida Abuse Hotline counselor shall search the comprehensive child welfare information system to determine if the victim, alleged perpetrator, or other subjects of the report have any active, open investigations or history of prior reports or service provision. The Florida Abuse Hotline counselor shall provide this information to child protective investigation staff at the time of report notification.

6. (6) Depending upon the timing and type of information received, reports shall be entered into the comprehensive child welfare information system as “Initial” investigations, “Additional” investigations, or “Supplemental” reports.

   1. (a) Initial Investigations: Initial investigations are reports containing allegations of maltreatment that do not concern an active, open investigation.

   2. (b) Additional Investigations: Additional investigations are reports containing new information about one or more subjects of an active, open investigation.

      1. An additional investigation includes any of the following:

      a. A new alleged perpetrator in the same household,

      b. A new victim,

      c. A new subject in the same household,

      d. A new maltreatment,

      e. A new incident of the same maltreatment,

      f. New information that requires an immediate response, or

      g. A child dies due to maltreatment during an open protective investigation.

      2. If any of the following apply, a new investigation identified by a different report number shall be created:

      a. Information involves a different household from the existing report.

      b. An institutional investigation can only be sequenced (i.e., added as an “Additional”) to another institutional investigation.

      c. Special Conditions Reports which do not contain maltreatment allegations cannot be sequenced to any investigations.

   3. (c) Supplemental Reports: Supplemental reports provide clarifying but non-essential information to active investigations. Child-on-child sexual abuse reports shall only be sequenced as supplemental reports when the inappropriate sexual behavior or juvenile sexual abuse involves the same victim, alleged abuser, and behaviors.
   4. (d) Except for specific circumstances surrounding child deaths, additional allegations of abuse, neglect or abandonment discovered by the investigator during the course of an investigation do not need to be called to the Florida Abuse Hotline as an additional report. The investigator shall add these new maltreatments directly to the investigation.

   5. (e) The following do not constitute reports of abuse, neglect or abandonment but callers shall be given appropriate community referral information if available:

      1. Complaints of withholding or misuse of child support which do not allege child abuse, neglect or abandonment,

      2. Disputes concerning custody of a child in which there is no reasonable cause to suspect abuse, neglect or abandonment,

      3. Complaints concerning infants or children in automobiles who are not in legally required child restraint devices unless one or more of the following circumstances are present:

      a. The parent or legal guardian was charged with driving under the influence of drugs or alcohol.

      b. The parent or legal guardian received a traffic citation(s) for reckless driving.

      c. A child was seriously injured or killed during an accident.

      4. Requests for service that may require action, such as:

      a. Transportation needs,

      b. Need for food assistance,

      c. Need for housing,

      d. Day care needs,

      e. Need for employment or public assistance,

      f. Need for job training or education,

      g. Need for help with utilities or rent,

      h. Need for homemaker or housekeeper services, or

      i. Adult family members in need of services.

      5. Complaints concerning children running away from parents or legal custodians; persistently disobeying reasonable and lawful demands of parents or legal custodians; and being out of control,

      6. Complaints concerning licensing violations, such as overcrowding, poor sanitation, inadequate staffing ratios, and lack of a fire sprinkler system,

      7. Requests from a hospital to have a home “checked” before a child is released,

      8. Requests from a hospital for the Department to grant permission to treat a child due to the hospital’s inability to contact the child’s parent, custodian or legal guardian,

      9. Complaints concerning head lice,

      10. Complaints that a child is not attending school. These complaints shall be directed to the local school district,

      11. Calls regarding the placement disruption of a child in out-of-home care, whether the child is in a licensed or non-licensed placement, shall be accepted by the Florida Abuse Hotline as foster care referrals. However, if the placement disruption is as a result of an incident of child abuse, neglect or abandonment by the placement caregiver, a report of child maltreatment shall be accepted by the Florida Abuse Hotline,

      12. Calls regarding a family’s failure to comply with the conditions of the voluntary or court-ordered case plan, unless such failure has resulted in a new incident of abuse or neglect, shall be accepted by the Florida Abuse Hotline as foster care referrals. This includes calls involving post-placement supervision case management issues,

      13. Calls concerning a married minors,

      14. Calls concerning emancipated minors living on their own,

      15. Calls alleging that a parent or caregiver refers to a child only by pronouns that correspond to the child’s sex, refuses to refer to a child by pronouns that do not correspond to the child’s sex, or refuses to otherwise affirm a child’s perception of his or her sex, if that perception is inconsistent with the child’s sex.

Rulemaking Authority 39.012, 39.0121 FS. Law Implemented 39.201 FS. History–New 5-4-06, Amended 12-31-14, 8-23-18, 1-11-26.