1. (1) All designated incident types shall be reported to the CCC within two (2) hours of the department, facility, office, program or contracted staff learning or gaining knowledge of the incident or event.

   1. (a) The reporting facility/program staff shall provide all of the basic information currently known at the time the report is made, including the names of the youth and staff involved, the nature of the incident, the time and location and, when available, any incident number generated by other agencies.

   2. (b) If the CCC is not staffed or if all operators are busy at the time the call is placed, the call will be transferred to a voicemail system where the reporting staff must leave a voice message with his or her name, program affiliation and a telephone number with area code where a person can be reached for additional information.

      1. In the case of a serious incident where safety or security is compromised, or a youth at a state or provider-operated facility or program has died or has an incapacitating illness or injury, has escaped or attempted escape, the program must contact its Regional Director or designee and report available details within the required two-hour reporting time, in addition to the voicemail reporting described above.

      2. The Regional Director or designee receiving a report of a death or incapacitating illness, injury, escape or attempted escape must notify the Assistant Secretary of the pertinent program area, who will ensure that all appropriate notifications are made and CCC reporting is initiated.

   3. (c) CCC duty officers are required to return all voice messages. Upon opening the CCC for operations, following any scheduled or unscheduled period in which the CCC is not staffed, it is the responsibility of the CCC duty officers to return all messages received on the voicemail system, beginning with the calls described in subparagraph 1., above. Other calls will be returned in the order in which they were received.

      1. If the reporting person or other facility/program staff person with information about the incident or event is not available when the call is returned, the duty officer will leave a message on voice-mail or with another person that the call has been returned. The obligation will then pass to the reporting person to contact the CCC.

      2. If there is no answer by a person or voicemail at the number left by the reporting person, the duty officer will make a maximum of two additional return calls within a 24-hour period. After 24 hours, the obligation will pass to the reporting person to again contact the CCC.

   4. (d) Facility/Program staff shall provide an update of any pertinent information missing from the initial incident report by 10:00 a.m. the day after the incident was reported to the CCC. If applicable, this update shall include updated medical status, any action taken by the facility/program, as well as any additional previously unreported information such as dates and times, etc. The update shall be made by calling the CCC.

Rulemaking Authority 985.64 FS. Law Implemented 985.601 FS. History–New 10-11-10, Amended 11-29-22.