The provider must be in compliance with and make available to AHCA surveyors the information referenced in this section.

1. (1) General Manager, as defined in Section 400.925(7), F.S.:

   1. (a) Qualifications: A minimum of two years experience in business management or a college degree in business or a health care related field can substitute for the required experience year for year.

   2. (b) Duties: The general manager is responsible for the following areas either directly or by clear delegation in writing:

      1. Assuring the maintenance of consumer records including equipment repair and maintenance records as referenced in Section 400.94, F.S.;

      2. Maintain job descriptions of staff;

      3. Assuring trained and qualified staff essential to the services provided as referenced in Sections 400.934(4), (5), (15), F.S.;

      4. Keeping program personnel up to date with health care information and practices;

      5. Directing staff in performance of their duties;

      6. Assuring that staff can accommodate consumer’s language;

      7. Assuring an adequate inventory of equipment and supplies to provide consumers currently being served;

      8. Assuring that policies are developed and implemented as required in state law and rule;

      9. Maintaining and updating procedure manuals related to business functions;

      10. Maintain customer service complaint records containing the specifics related to the complaint and how the complaint was resolved as referenced in Sections 400.934(8) and (10), F.S.;

      11. Evaluating services, and personnel;

      12. Establishing and maintaining effective channels of communication;

      13. Maintaining training manuals and records verifying all training that personnel has received or is scheduled to receive thus assuring staff development including orientation, in-service education, and continuing education; and,

      14. Assuring adequate staff supervision during all service hours.

2. (2) Licensed health care professionals, such as respiratory therapists, certified respiratory therapy technicians, registered nurses, and licensed practical nurses that may be on staff or contracted with as needed for service provision:

   1. (a) Qualifications: Current professional license(s);
   2. (b) Training: Clinical staff must have required experience or training relative to the specific service they are providing; and,
   3. (c) Duties: Provider policies must clearly identify that the respective duties of each type of clinical professional worker are within the scope of the described clinical responsibilities.

3. (3) Delivery personnel:

   1. (a) Qualifications: A driver’s license as required by law for the vehicle being driven and the physical capacity to handle the equipment assigned. Delivery persons must be able to accommodate the consumer’s language and have the ability to work without continuous direct supervision;
   2. (b) Training: Delivery and equipment service staff shall have successfully completed a documented training program covering all components of their assigned jobs including training for each type of equipment they are responsible for delivering; and,
   3. (c) Duties: Delivery personnel are responsible for providing safe and clean transport of equipment and supplies to and from consumer homes, setting up equipment safely, and record keeping of the equipment delivered. They must provide in writing to the consumer a telephone number for use during business hours and an emergency number for after business hours when life supporting or life sustaining equipment is provided.

4. (4) Maintenance personnel:

   1. (a) Qualifications: The ability to maintain and coordinate the repair of all equipment and to work without continuous direct supervision;
   2. (b) Training: Attend any training required by the manufacturer regarding equipment maintenance; and,
   3. (c) Duties: Coordinate maintenance of equipment, complete and sign maintenance logs that verify equipment has been maintained and repaired as required by manufacturer standards.

Rulemaking Authority 400.935 FS. Law Implemented Chapter 400, Part VII, 400.92-.957 FS. History–New 6-4-00, Amended 10-6-02, 3-13-07.