ROLES OF COVERED ENTITIES WITH MAJOR

PUBLIC CONTACT

1206.1 Covered entities with major public contact are covered entities whose primary responsibility consists of meeting, contracting, and dealing with the public. “Dealing” with the public refers to providing direct services to and interacting with the public.

1206.2 Covered entities with major public contact are:

(a) Agencies listed in section (2)(3)(B) of the Act, which are as follows:

1. Alcoholic Beverage Regulation Administration;
2. Department of Health;
3. Department of Mental Health;
4. Department of Human Services;
5. Department of Employment Services;
6. Fire and Emergency Medical Services;
7. District of Columbia Housing Authority;
8. District of Columbia general ambulatory and emergency care centers;
9. Homeland Security and Emergency Management Agency;
10. Metropolitan Police Department;
11. District of Columbia Public Schools;
12. Department of Motor Vehicles;
13. Department of Housing and Community Development;
14. Department of Public Works;
15. Department of Corrections;
16. Office on Aging;
17. District of Columbia Public Library;
18. Department of Parks and Recreation;
19. Department of Consumer and Regulatory Affairs;
20. Child and Family Services Agency;
21. Office of Human Rights;
22. Department of Human Resources;
23. Office of Planning;
24. Office of Contracting and Procurement;
25. Office of Tax and Revenue; and
26. Office of the People’s Counsel.

(b) Agencies designated by the LA Director under the direction of the OHR Director, which are as follows:

1. Department of Disability Services;

Department of Youth Rehabilitation Services;

Department of Transportation;

Office of Unified Communications;

Department of the Environment;

Office of the State Superintendent for Education;

Department of Small and Local Business Development;

Office of Zoning;

Office of Tenant Advocacy; and

District of Columbia Lottery and Charitable Games Control Board.

1206.3 Covered entities with major public contact must meet all of the responsibilities for covered entities under the Act and these regulations, and in addition shall:

(a) Establish and implement a complete BLAP that is approved by the LA Director and published in the D.C. Register every two years;

(b) Designate a Language Access Coordinator; and

(c) Conduct one (1) public meeting per fiscal year with reasonable advance notice to the public.

1206.4 Covered entities with major public contact shall develop a plan to conduct outreach to LEP/NEP communities about their BLAP and the benefits and services to be offered under the plan. Outreach activities may include, but are not limited to, the following:

(a) Conducting public meetings;

(b) Organizing events in LEP/NEP communities (including fairs, community meetings, forums, educational workshops);

(c) Deploying entities' mobile unit/truck/van to visit specific community centers, community based organizations or schools;

(d) Disseminating information through LEP media outlets (including local TV, newspapers, and radio);

(e) Deploying outreach personnel to visit and/or perform regular "walk throughs" within the various LEP/NEP communities;

(f) Partnering with community based organizations for the implementation of projects and/or delivery of services;

(g) Distributing flyers, brochures, and other printed material in diverse languages and at diverse locations;

1. (h) Disseminating information through entities' websites;
2. (i) Issuing press releases in diverse languages and directing those press releases to media outlets serving the LEP/NEP community;
3. (j) Implementing a topic-specific campaign to raise awareness of a particular service or project in an LEP/NEP community;
4. (k) Sponsoring educational, informational, cultural and/or social events in LEP/NEP communities;
5. (l) Participating in LEP/NEP community events and/or meetings;
6. (m) Inviting LEP/NEP community members to visit agency service site(s) and government facilities;
7. (n) Cosponsoring community events with LEP/NEP community based organizations;
8. (o) Participating in and/or cosponsoring events that target the District's LEP/NEP communities with other District government agencies;
9. (p) Organizing regular needs assessment meetings with LEP/NEP community based organizations.

SOURCE: Final Rulemaking published at 55 DCR 6348 (June 6, 2008).