1015.1 All taxicab operators filing a renewal application for an identification (Face) card shall complete an operator re-training course when offered by the Commission. A notice shall be published by the Commission when the retraining course is being offered and required.

1015.2 The operator refresher course shall consist of all statutorily required topics including, but not limited to, the following:

(a) Business practices, including general management principles, records management, and bookkeeping;

(b) Public relations and marketing skills, customer service, cultural sensitivity, and disability accommodation;

(c) District of Columbia geography with emphasis on the location of all streets and avenues, government buildings, and tourist sites;

(a) Compliance with local, state, and federal income regulations and filing requirements; and

(b) Local public vehicle for hire regulations.

SOURCE: Final Rulemaking published at 38 DCR 3294 (May 24, 1991); as amended by Final Rulemaking published at 39 DCR 1547 (March 6, 1992); as amended by Final Rulemaking published at 44 DCR 7686 (December 19, 1997); as amended by Final Rulemaking published at 48 DCR 9144 (October 5, 2001); as amended by Final Rulemaking published at 59 DCR 3158, 3170 (April 20, 2012).