1013 COMPLAINTS AGAINST OPERATORS OF PUBLIC VEHICLES FOR HIRE

1013.1 The Chairperson shall establish an office to receive and process complaints entered against operators of public vehicles for hire.

1013.2 The Chairperson shall establish and maintain records of all complaints which consist of allegations of fact tending to show the following:

(a) Violations of the Commission's regulations;

(b) Violations of the Panel on Rates and Rules of the District of Columbia Taxicab Commission's regulations;

(c) Violations of the Department of Public Works' regulations; or

(d) Conduct tending to show the incompetency, unfitness, or ineligibility of the operator to operate or own a public vehicle for hire.

1013.3 Complaints shall be in writing and shall be signed by the person making the complaint, stating the address and telephone number of the complainant.

1013.4 The Chairperson shall, upon receiving a complaint, notify the person against whom the complaint was made of the nature of the complaint and that an answer to the complaint shall be filed with the Chairperson.

1013.5 Upon receiving an answer, the Chairperson shall notify the complainant of the contents or nature of the answer, and the right to request further action if the answer is not satisfactory.

1013.6 If the answer is not satisfactory to the complainant, the complainant may request that further action be considered by the Panel on Adjudication of the District of Columbia Taxicab Commission.

1013.7 If further action on a complaint is requested, the Chairperson shall forward all papers filed in connection with the case to the Panel on Adjudication of the District of Columbia Taxicab Commission for disposition.

1013.8 If the facts alleged in any complaint are clearly not in violation of any rule, regulation, or applicable law, the complainant shall be notified that the Commission will take no further action and the reason for the non-action.

1013.9 The Panel on Adjudication of the District of Columbia Taxicab Commission may suspend or revoke for violations of §§ 822.1 to 822.5 any licenses issued by any agency of the District of Columbia government which permits the operation of a vehicle as a taxicab.

SOURCE: Regulation No. 72-13, approved June 30, 1972, 19 DCR 61 (July 24, 1972), 32 DCRR § 10.705, Special Edition; as amended by Final Rulemaking published by 34 DCR 6704 (October 23, 1987).