10404 CONCILIATION OF COMPLAINTS

10404.1 Upon receipt of complaint, the Director will first seek to resolve disputes through conciliation.

10404.2 The goal of conciliation is to arrive at an acceptable resolution of the complaint through discussion and exchange of views. The Director will not issue an Advisory Opinion on a complaint resolved through conciliation.

10404.3 In the conciliation discussion, the Director (or the Director's designee) serves as facilitator.

10404.4 If conciliation is not successful, the Director may dismiss the complaint, investigate further, issue an Advisory Opinion or take any other step permitted in these regulations.

SOURCE: Final Rulemaking published at 61 DCR 13143 (December 26, 2014).