4229 SPECIFIC PROVIDER REQUIREMENTS: PERSONAL EMERGENCY RESPONSE SERVICES (PERS)

4229.1 Each Personal Emergency Response Services (PERS) provider shall:

1. (a) Provide in-home installation of all equipment necessary to make the service fully operational (including batteries);
2. (b) Provide beneficiary and representative instruction on usage, maintenance, and emergency protocol of the PERS;
3. (c) Provide equipment maintenance (both in-home and response center);
4. (d) Provide twenty-four (24) hours per day, seven (7) days per week response center monitoring and support;
5. (e) Conduct equipment testing, monitoring, and maintenance (both in-home and response center equipment);
6. (f) Conduct monthly service checks;
7. (g) Provide documentation of all services provided, beneficiary contacts, equipment and system checks, and equipment servicing;
8. (h) Make available emergency equipment repairs to the beneficiary on a twenty-four (24) hours per day, seven (7) days per week basis; and
9. (i) Allow the beneficiary to designate responder(s) who will respond to emergency calls. Responders may be relatives, friends, neighbors, or medical personnel.

4229.2 PERS shall not be provided to waiver beneficiaries who:

1. (a) Are unable to understand and demonstrate proper use of the system; or
2. (b) Live with a person who assumes responsibility for providing care (to the beneficiary) and the waiver beneficiary is subsequently not left alone for significant periods of time.

4229.3 Each PERS provider shall ensure that contractors are properly supervised and that the service provided is consistent with the beneficiary's PCSP.

4229.4 A PERS provider shall be exempt from the requirement to comply with an annual tuberculosis (TB) test; and

4229.5 A PERS provider shall be licensed to do business in the state in which it is incorporated.

SOURCE: Final Rulemaking published at 50 DCR 9025 (October 24, 2003); as amended by Final Rulemaking published at 64 DCR 6784 (July 21, 2017).