1911 INDIVIDUAL RIGHTS

1911.1 Each Waiver provider shall develop and adhere to policies which ensure that each person receiving services has the right to the followings:

1. (a) Be treated with courtesy, dignity, and respect;
2. (b) Participate in the planning of his or her supports and services;
3. (c) Receive treatment, care, and services consistent with the ISP;
4. (d) Receive services by competent personnel who can communicate with the person;
5. (e) Refuse all or part of any treatment, care, or service and be informed of the consequences;
6. (f) Be free from mental and physical abuse, neglect, and exploitation from staff providing services;
7. (g) Be assured that for purposes of record confidentiality, the disclosure of the contents of his or her personal records is subject to all the provisions of applicable District and federal laws and rules;
8. (h) Voice a complaint regarding treatment or care, lack of respect for personal property by staff providing services without fear of retaliation;

(i) Have access to his or her records; and

(j) Be informed orally and in writing of the following:

(1) Services to be provided, including any limitations;

(2) The amount charged for each service, the amount of payment received/authorized for him or her and the billing procedures, if applicable;

(3) Whether services are covered by health insurance, Medicare, Medicaid, or any other third party source;

(4) Acceptance, denial, reduction, or termination of services;

(5) Complaint and referral procedures;

(6) The name, address, and telephone number of the provider;

and

(7) The telephone number of the DDS customer complaint line.

1911.2 Each provider shall notify DDS of any incidents as set forth in DDS's Policy and Procedure entitled "Incident Management and Enforcement".

SOURCE: Final Rulemaking published at 55 DCR 2882 (March 21, 2008); as amended by Final Rulemaking published at 61 DCR 4406 (May 2, 2014).