403.1 Upon receipt of a challenge to a water, sewer or groundwater sewer bill, WASA shall suspend the obligation of the owner and occupant to pay the contested charges contained in the bill pending investigation.

403.2 As necessary to investigate the challenge, WASA may:

1. (a) Verify the computations made in the formulation of the water and sewer charges;
2. (b) Verify the meter reading for possible meter overread or doubtful registration;
3. (c) If feasible, check the premises for leaking fixtures, underground invisible leaks, and house-side connection leaks;
4. (d) Check the meter for malfunction;
5. (e) Check the water-cooled air conditioning system, if any, for malfunction; and
6. (f) Make a reasonable investigation of any facts asserted by the owner or occupant which are material to the determination of a correct bill.

SOURCE: Final Rulemaking published at 40 DCR 1300, 1308 (February 12, 1993); as amended by Final Rulemaking published at 46 DCR 5358 (June 18, 1999).

HISTORICAL NOTE: Prior to February 12, 1993, the Department of Environmental Services published Final Rulemaking at 24 DCR 8315 (March 24, 1978), incorporating text of Proposed Rulemaking published at 24 DCR 6206, 6207 (January 27, 1978), 12 DCRR §400.37.4.