401.1 Each water, sewer, and groundwater sewer service bill shall contain a written statement advising the owner or occupant of the following:

1. (a) The owner or occupant may challenge the bill in accordance with the provisions of § 402, provided that the owner or occupant must timely challenge each bill separately for any challenges made under § 402.1 (a).
2. (b) Upon receipt of a challenge to a water, sewer and groundwater sewer service bill, DC Water will investigate the bill.
3. (c) If DC Water finds the bill to be erroneous, it shall adjust the bill accordingly and credit the account in accordance with sections 409.4 and 409.5 of this chapter.
4. (d) The owner or occupant will not be subject to any penalty, interest charge or termination of service for nonpayment of the disputed bill until the owner or occupant has been advised in writing of the results of the investigation.
5. (e) The owner or occupant will be notified in writing of the results of the investigation.
6. (f) If the bill has not been paid, the owner or occupant will be notified in writing of the amount found to be due as a result of the investigation, and the date on which the bill shall be paid.
7. (g) The owner or occupant may request a hearing in writing, within fifteen (15) days of the date of the decision, if he or she is not satisfied with the decision of DC Water.
8. (h) The owner or occupant may request a written statement of billing, for the most recent two (2) year billing and payment history of the account. Upon receipt of a written request, DC Water shall prepare this statement of billing within thirty (30) days.

401.2 Each determination of practicability made by the General Manager pursuant to § 207 of this title shall contain a written statement advising the owner or occupant of the following:

(a) The owner or occupant may challenge the determination in accordance with the provisions of § 402;

(b) Upon receipt of a challenge to a determination of practicability, DC Water will investigate the determination; and

(c) The owner or occupant will be notified in writing of the results of the investigation and the date and time of any hearing, if required.

401.3 Each determination of practicability made by the General Manager pursuant to § 5403, each determination of imminent threat made by the General Manager pursuant to § 5405 and each denial, suspension or revocation of certification to test backflow preventers made by the General Manager pursuant to § 5408 shall contain a written statement advising the applicant or certificate holder of the following:

(a) The owner or owner's agent, applicant or certificate holder may challenge the denial, suspension or revocation of certification in accordance with the provisions of § 402; and

(b) The owner or owner's agent, applicant or certificate holder shall be notified in writing of the date and time of any hearing, if required.

401.4 A determination issued by the General Manager denying a Zero FOG Discharge Exemption shall contain a written statement advising the customer of the following:

(a) The Customer may challenge the denial in accordance with the provisions in Section 402;

(b) The Customer may request a hearing in writing, within fifteen (15) days of receipt of the General Manager's written determination, if he or she is not satisfied with the General Manager's determination; and

(c) The Customer shall be notified in writing of the date and time of any hearing, if requested.

SOURCE: Final Rulemaking published at 24 DCR 8315 (March 24, 1978), incorporating text of Proposed Rulemaking published at 24 DCR 6206 (January 27, 1978), 12 DCRR §§ 400.37 and 400.37 2; as amended by Final Rulemaking published at 40 DCR 1300, 1307 (February 12 1993); as amended by Final Rulemaking published at 46 DCR 5358 (June 18, 1999); as amended by Final Rulemaking published at 48 DCR 1743 (February 23, 2001); as amended by Final Rulemaking published at 66 DCR 10586 (August 16, 2019); as amended by Final Rulemaking published at 68 DCR 013611 (December 17, 2021); as amended by Final Rulemaking published at 68 DCR 013611 (December 17, 2021).