D.C. Mun. Regs. tit. 15, § 2740 – Reporting Requirements for Service Outages and Incidents Resulting in Personal Injury or Death

2740 REPORTING REQUIREMENTS FOR SERVICE OUTAGES AND INCIDENTS RESULTING IN PERSONAL INJURY

2740.1 The provisions of this section shall apply to Verizon Washington, DC, Inc. ("Verizon DC"), the incumbent local exchange carrier.

2740.2 Verizon DC shall report to the Commission and to the Office of the People's Counsel all major and non-major telecommunications service outages and disruptions as well as incidents that result in the loss of human life or personal injury requiring hospitalization directly or indirectly arising from or connected with its maintenance or operation of the telecommunications system within the District of Columbia.

2740.3 All major service outages shall be reported by telephone or email to the Commission's Office of Engineering and to the Office of the People's D.C. Official Code § 34-401 (2006 Supp.). 2 D.C. Official Code § 34-401 (2006 Supp.). Counsel as soon as practicable, but not later than one (1) hour after Verizon DC has determined a major service outage has occurred.

2740.4 At a minimum, each telephone or email report rendered by Verizon DC subsequent to a major service outage shall state clearly the following information:

(a) The location of the service outage(s);

(b) The Ward(s) where the service outage(s) occurred;

(d) A preliminary assessment as to the cause of the service outage(s); and

(e) The estimated repair and/or restoration time.

2740.5 During the course of a major service outage, Verizon DC shall report periodically to the Commission's Office of Engineering regarding the status of the service outage and Verizon DC's progress in restoration efforts. The frequency of such periodic updates to the Office of Engineering shall be jointly determined by Verizon DC and the Office of Engineering at the start of the service outage and/or as modified during the course of the service outage. At a minimum, Verizon DC shall provide an update to the Office of Engineering and to the Office of the People's Counsel prior to making any changes to its estimated restoration time.

2740.6 Specific restoration information, including estimated restoration times, shall be provided to District of Columbia customers by Verizon DC's customer service representatives.

2740.7 Verizon DC shall file a written report concerning all major service outages with the Public Service Commission and the Office of People's Counsel within five (5) days following the end of a major service outage.

2740.8 At a minimum, each written report concerning a major service outage shall state clearly the following information:

(a) A description of the service outage(s) and/or incident(s) and information as to the cause of the event(s);

(b) The actual repair and restoration times of the service outage(s) and/or incident(s);

(d) The total number of customers that experienced a sustained interruption (both on a system-wide basis and for the District of Columbia only);

(e) A self-assessment of Verizon DC's restoration efforts in the District of Columbia; and

(f) A description of the steps that Verizon DC will undertake to prevent such outages in the future or improve repair times and processes.

2740.9 Verizon DC shall report non-major service outages by telephone or email to the Commission's Office of Engineering and the Office of the People's Counsel as soon as practicable upon notice of the incident, but no later than twelve (12) hours after Verizon DC becomes aware of the incident.

2740.10 Notwithstanding the above, Verizon DC shall report a non-major service outage of more than eight (8) hours only upon verification that the service outage was caused by some event which is on Verizon DC's portion of the network.

2740.11 At a minimum, each telephone or email report concerning a non-major service outage shall state clearly the following information:

(a) The location of the service outage(s);

(b) The Ward(s) where the service outage(s) occurred;

(d) A preliminary assessment as to the cause of the service outage(s); and

(e) The estimated repair and/or restoration time.

2740.12 A written report concerning each non-major service outage shall be submitted to the Commission and the Office of People's Counsel within five (5) days of the event occurrence.

2740.13 At a minimum, each written report concerning a non-major service outage shall state clearly the following information as applicable to the given incident:

(a) A description of the service outage(s) and/or incident(s) and information as to the cause of the event(s);

(d) The total number of customers affected by the service outage(s) and/ or incident(s).

2740.14 Verizon DC shall report by telephone or email all incidents that result in the loss of human life and/or personal injury requiring hospitalization, directly or indirectly arising from or connected with Verizon DC's maintenance or operation, to the Commission's Office of Engineering and the Office of the People's Counsel within thirty (30) minutes upon receiving notice of the incident.

2740.15 At a minimum, each telephone or email report concerning the loss of human life and/or personal injury shall state clearly the following information:

(a) The location of the incident(s);

(b) The Ward(s) where the incident(s) occurred;

(d) A preliminary assessment as to the cause of the incident(s); and

(e) The steps that Verizon DC will take to provide assistance.

2740.16 Written reports concerning all incidents that result in the loss of human life and/or personal injury requiring hospitalization, directly or indirectly arising from or connected with Verizon DC's maintenance or operation, shall be submitted to the Commission and the Office of the People's Counsel within five (5) days of the event occurrence.

2740.17 At a minimum, each written report concerning the loss of human life and/or personal injury shall state clearly the following information:

(a) A description of the incident(s) and information as to the cause of the event(s);

(b) The location of the incident(s);

(d) The exact time of the incident(s) occurrence;

(e) The total number of customers and/or persons affected;

(f) The steps Verizon DC took to provide assistance;

(g) The amount of time it took for assistance to arrive; and

(h) The steps Verizon DC will undertake to prevent such an occurrence in the future.

SOURCE: Notice of Final Rulemaking published at 54 DCR 11993 (December 14, 2007); incorporating by reference the text of Proposed Rulemaking published at 54 DCR 9404 (September 28, 2007).