4 CCR 723-43 – Quality of Service Facilities Offered by Incumbent Providers to Competing Providers

4 CODE OF COLORADO REGULATIONS (CCR.) 723-43 BASIS, PURPOSE, AND STATUTORY AUTHORITY.

The statutory authority for these rules is found in Sections 40-3-101(2), 40-3-102, 40-3-103, 40-3-106(1) (a), 40-3-107, 40-3-110, and 40-4-101, C.R.S. which empower the Commission to establish standards for the adequacy of public utility services, including the timely provisioning of adequate telephone service and regulated telecommunications services, and require the Commission to prescribe rules and regulations for the performance of any service or the furnishing of any commodity by a public utility, to enforce those rules and regulations as well as to require any necessary reporting of said performance. The Commission is also authorized to promulgate rules generally by Section 40-2-108, C.R.S., and specifically for telecommunications services by§§ 40-15-201, 40-15-302, and 40-15-503(2) C.R.S., in order to implement the provisions of Title 40, Article 15, Parts 2, 3, and 5, C.R.S. In addition, the Telecommunications Act of 1996, codified at 47 U.S.C.§ 151 et seq., (the “Act”) requires incumbent Local Exchange Companies (“incumbent telecommunication providers”) to provide service to a competitive local exchange company (“competing telecommunication providers”) that is at least equal in quality to that provided by the incumbent local exchange carrier to itself or any competing carrier. See Section 252(c)(2) of the Act. The Federal Communications- Commission (“FCC”) amplified on the responsibilities of incumbent telecommunication providers to provide such service and of the States to oversee such requirements under the Act. See FCC Order in CC Docket 96-98 at ¶¶ 25, 101, 133-137, 224, 225, 310, 523, 970.1 As further noted by the FCC, reporting mechanisms are necessary to establish, track and enforce incumbent telecommunications provider's provision of nondiscriminatory service. See FCC Order in CC Docket 96-98 at ¶ 311 and FCC Order in CC Docket 96-149 at ¶¶ 242, 243; Implementation of the Non-Accounting Safeguards of Sections 271 and 272 of the Communications Act of 1934, as Amended, First Report and Order, CC Docket No. 96-149 (December 24, 1996). 1See In the Matter of Implementation of the Local Competition Provisions in the Telecommunications Act of 1996; Interconnection Between Local Exchange Carriers and Commercial Mobile Radio Service Providers, CC Docket Nos. 96-98 & 95-185, First Report and Order (released August 8, 1996) (“First Report and Order”). In § 252 . (e) (3) the Act specifically states:

[N]othing in this section shall prohibit a State commission from establishing or enforcing other requirements of State law in its review of an agreement, including requiring compliance with intrastate telecommunications service quality standards or requirements..., The Act acknowledges and anticipates that State commissions will promulgate service quality standards and measurements to further their requirements. The FCC has similarly encouraged State commissions to adopt rules regulating the timing of and conditions surrounding the provision of unbundled network elements (“UNE”). Order, 11 135, 310-311.2 2First Report and Order, CC Docket No. 96-98.

The basis and purpose of these regulations is to require: 1) monitoring and statistical testing of service quality measurements for performance parity between the service provided by the incumbent telecommunications provider to competing telecommunications providers and service provided by the incumbent telecommunications provider to its other customers; 2) minimum standards that all incumbent telecommunications providers must meet when providing products or services to competing telecommunications providers 3) reporting of statistical testing results and reporting to demonstrate actual performance in comparison to the minimum standards and 4) financial credits to competing telecommunications providers to ensure that incumbent telecommunications providers are meeting their minimum performance obligations so that an adequate and timely level of basic telephone service and regulated telecommunications service can be provided to the public. These provisions will assist the Commission in implementing the competitive mandates of the Act as well as§§ 40-15-501, C.R.S. et seq. These rules are necessary to reflect the present and continuing evolution of a competitive telecommunications market which is expected by the public. These rules are issued pursuant to§40-15- 501, et. seg., and 40-2-108, C.R.S.

TABLE OF CONTENTS BASIS, PURPOSE, AND STATUTORY AUTHORITY.

RULE 4 CCR 723-43-1. APPLICABILITY.

RULE 4 CCR 723-43-2. EXPIRATION DATE.

RULE 4 CCR 723-43-3. DEFINITIONS.

RULE 4 CCR 723-43-4. GENERAL REQUIREMENTS.

RULE 4 CCR 723-43-5. SERVICE QUALITY MEASUREMENTS.

723-43-5.1 Order Processing Procedures 723-43-5.2 Ordering Accuracy 723-43-5.3 Order Completion 723-43-5.4 Order Installation Coordination 723-43-5.5 Order Timeliness 723-43-5.6 Maintenance and Repair 723-43-5.7 Billing 723-43-5.8 General Network Requirements 723-43-5.9 Operator Services and Directory Assistance 723-43-5.10 Network Performance 723-43-5.11 Collocation Provisioning RULE 4 CCR 723-43-6. MINIMUM PERFORMANCE STANDARDS.

723-43-6.1 Specific Requirements for Order Completion Intervals. 723-43-6.2 Specific Requirements for Trouble Report Repair Intervals. 723-43-6.3 Specific Requirements for Electronic Response to Pre-Order Query Interval. RULE 4 CCR 723-43-7. STATISTICAL ANALYSIS REQUIREMENTS AND INTERPRETATION. RULE 4 CCR 723-43-8. REPORTING REQUIREMENTS.

RULE 4 CCR 723-43-9. NOTIFICATION AND STATUS REPORTING REQUIREMENTS. RULE 4 CCR 723-43-10. PER OCCURRENCE CREDITS.

723-43-10.1. Service Order Provisioning Commitment Missed. RULE 4 CCR 723-43-1.APPLICABILITY.

The standards within these rules apply to the offering of interconnection, resale and unbundled network elements by incumbent telecommunications providers as defined in 4 CCR 723-39-2.10 (Rules on Interconnection and Unbundling).

The standards within these rules do not apply to rural telecommunications providers as defined in 4 CCR 723-39-2.17 - unless the exemption under 4 CCR 723-39-9 for providing interconnection and network elements has been terminated through the issuance of a final order by the Commission. RULE 4 CCR 723-43-2.EXPIRATION DATE.

These rules shall expire on June 30, 2004 unless extended by issuance of a final order as a result of rulemaking by the Commission before the date of expiration. RULE 4 CCR 723-43-3.DEFINITIONS.

The meaning of terms used within these rules shall be consistent with their general usage in the telecommunications industry unless specifically defined by Colorado statute or this rule. The definitions contained in 4 CCR 723-2-2 and 4 CCR 723-39-2 shall also apply. As used in these rules, unless context indicates otherwise, the following definitions shall apply: 723-43-3.1 Basic Rate Interface (“BRI”) refers to the Basic Rate Interface of the ISDN (“Integrated Services Digital Network”) and provides two bearer (B) channels each having a nominal capacity of 64 kbit/sec and one data (D) channel with a nominal transmission rate of 16 kbit/sec.

723-43-3.2 Bit Error Rate (“BER”) states the probability that any given transmitted bit will be erroneously received. BER is the ratio of bits received in error to total number of bits transmitted in a measurement interval.
1. 723-43-3.3 Business DSO refers to trunk links to digital PBXs normally used by end-use customers engaged in commercial activities.
  723-43-3.4 Committed due date is the date shown on the firm order confirmation or, for orders that do not have a firm order confirmation, the date entered on the service order, or the service interval date established by the incumbent telecommunications provider if no specific commitment due date is normally provided.
  723-43-3.5 Critical value, α, is defined as one minus the confidence interval to be used to judge equality between the actual data of the competing telecommunications provider and the incumbent telecommunications provider.
  723-43-3.6 Customer service record (“CSR”) means the record of services for an end-use customer.
  723-43-3.7 Dedicated Services means private line and switched access services as defined in§ 40-15-102(22) and (28), C.R.S., respectively.
  723-43-3.8 Delayed order is an order that did not meet the committed due date. 723-43-3.9 Digital Signaling Levels 0, 1 and 3 (“DSO”. “DS1”. and “DS3”) means: DSO is the digital equivalent of the information transfer rate of the typical analog loop, nominally 64 kbits/second. A DS1 is nominally equivalent to 24 DSO channels and a DS3 is equivalent to 28 DS1s, or 672 DSOs.
  723-43-3.10 Failed Query Notice is a notification from the electronic pre-ordering system that the data request failed to be completed (i.e. could not be processed by that system). 723-43-3.11 Modified Standard Error of the Difference of the Sample Means. σD, is the product of two factors. The first factor depends on the number of observations in the incumbent telecommunications provider and competing telecommunications provider samples, and is the square root of the sum of the reciprocals of these sample sizes. The second factor depends on whether one is dealing with a measured variable, a proportion, or a rate. For a measured variable, this factor is the square root of the variance of the incumbent telecommunications provider'sample. Algebraically, σ2 = the. variance of the incumbent telecommunications provider observations for the month nc = the number of competing telecommunications provider observations for the month; ni = the number of incumbent telecommunications provider observations for the month; When the specified test parameter is a proportion, the second factor is pi* (I - pi). Thus: ρl = the proportion for the incumbent telecommunications provider sample data. When the specified test parameter is a rate, the second factor, is rl * (1 - rl} . Thus: rl = the rate for the incumbent telecommunications provider sample data. 723-43-3.12 Optical Carrier-Level 1 Signal (“OC1”) is the designation for transmission over fiber optic facilities of the synchronous transport signal-level 1 which is a 51.84 Mbits/second rate of data transmission and is equivalent to 810 64 kbits/second channels. Higher levels of optical data transmission speeds are integer multiples of this OC1 transmission rate. 723-43-3.13 Permutation Test is a statistical test procedure that does not rely on assumptions regarding the distribution of the observations. Given data from both the incumbent telecommunications provider and the competing telecommunications provider, and the definition of the test statistic (i.e. the modified Z statistic), the observations are pooled into one set and redistributed between the incumbent telecommunications provider and the competing telecommunications provider in all possible ways using data set sizes of the same size as the actual data sets. For each way, the test statistic is calculated. . The actual observed value of Z is judged to be significant (at some chosen level, for example 5%) if it falls within the chosen level (i.e., the upper 5%) of this set of calculated values. The method can be applied either to measured variables, where it is possible to economize on computation by using only a (large) random sample of relabelings, or can be applied to counted variables, (proportions), when it can be performed without actually enumerating all the possible relabelings. 723-43-3.14 Plain Old Telephone Service (“POTs”), for the purposes of these rules, means single line Basic Telephone Service furnished to a premise. 723-43-3.15 Pre-ordering Functions means the process of retrieving information about the current status of the products and services used by an end-use customer, the existing account (s) of that customer, and the set of products and services or network elements available to serve that customer in a given location.
  723-43-3.16 Primary Rate Interface (“PRI”) refers to the Primary Rate Interface of the ISDN, i.e. ISDN (PRI), and provides 23 bearer (B) channels each having a nominal capacity of 64 kbits/second and one data (D) channel with a nominal transmission rate of 64 kbits/second. 723-43-3.17 Query Notice is a request for individual data from the pre-ordering system. 723-43-3.18 Z Statistic is the ratio of the difference between the mean values for two designated samples to the modified standard error of that difference. Thus: Z= 723_43_xmacron.jpgc - 723_43_xmacron.jpgi σd or Z= ρc - ρi σd 723_43_xmacron.jpgc is the mean of the monthly measurements for the competing telecommunications provider;
723_43_xmacron.jpgi is the mean of the monthly measurements for the incumbent telecommunications provider customers;
pc is the proportion for the competing telecommunications provider customers; pi is the proportion for the incumbent telecommunications provider customers; and σD is the modified standard error of the difference in the sample means, proportion or rate. RULE 4 CCR 723-43-4. GENERAL REQUIREMENTS.

The criteria for quality of service in these rules establish a minimally acceptable standard for the basic elements of telecommunications service and facilities. The rules do not attempt to establish all criteria for all service applications, nor do the rules establish the most desirable service level for any basic element. In the event a specific service element is not addressed by these rules, the provider shall meet generally accepted industry standards for that element and the total service. Organizations which are recognized for establishing standards that may be appropriate for telecommunications services provided in this state include the Institute of Electrical and Electronics Engineers (“IEEE”), the American National Standards Institute (“ANSI”), Bellcore, the Rural Utility Services division of the Department of Agriculture (“RUS”) and the Federal Communications Commission (“FCC”).

723-43-4.1 In its tariffs on file with this Commission, each incumbent telecommunications provider shall maintain a list of the industry technical standards which it uses in the design, operation and maintenance of its services, facilities and associated support systems that are available for use by competing telecommunications providers. Such list shall be referenced to each applicable service or network element. It shall also contain the reference number and title of the standard as well as its date of issue. As industry technical standards change, the incumbent telecommunications providers shall revise its tariff to reflect the new standards in a timely manner. As equipment is installed or replaced, the incumbent telecommunications provider shall insure the equipment conforms with the industry technical standards which are in effect at the time the equipment is installed or replaced.
1. 723-43-4.2 Each incumbent telecommunications provider shall make regular periodic measurements to determine the quality of service for each item specified within these rules. These records shall be available for review by the Commission, upon request. 723-43-4.3 The standards within these rules establish the minimum acceptable quality of service under normal operating conditions. They do not establish a level of performance to be achieved during periods of emergency, catastrophe, natural disaster, severe storm or other events affecting large numbers of end-users (as defined under 4 CCR 723-39-2.7), nor shall they apply to extraordinary or abnormal conditions of operation, such as those resulting from work stoppage, civil unrest, or other events which an incumbent telecommunications provider may not have been expected to accommodate. The incumbent telecommunications provider shall separately document the duration and magnitude or effect of such occurrences in its records, if such conditions affect the service quality measurements required under these rules, or the ability of the provider to meet any other standards within these rules. RULE 4 CCR 723-43-5. SERVICE QUALITY MEASUREMENTS.

Unless otherwise noted, the standard reporting period for these measurements is monthly. 723-43-5.1 Order Processing Procedures 723-43-5.1.1 Average Interval for Firm Order Confirmation equals ∑(a - b)/c where, for UNE or resale orders:

a = date and time (in hours and minutes) a firm order confirmation (“FOC”) is returned by the incumbent“ telecommunications provider to the ordering party indicating an order will be worked as submitted or worked with the modifications specified on the FOC for each order in the reporting period;
b = date and time (in hours and minutes) of acknowledgment by the incumbent telecommunications provider that an order was received from the ordering party for each order in the reporting period; and c = total orders confirmed in the reporting period; or where, for orders that do not have FOCs:
a = date and time (in hours and minutes) an order is recognized as valid by the operational support systems of the incumbent telecommunications provider for each order in the reporting period;
b = the date and time (in hours and minutes) the order is input into the retail order processing system of the incumbent telecommunications provider for each order in the reporting period; and c = total orders confirmed in the reporting period.

Rejected orders and administrative orders shall be excluded from this measurement. As a minimum, the following categories of orders shall be included in this measurement: categories for competing categories for incumbent provider (s) provider resale POTS/BRI POTS/BRI disaggregated disaggregated by by classification into classification into business and residential business and residential customers customers UNEs to be connected together (i.e. normally the loop and switch but may include common transport or number portability) to serve a specific customer in a POTS/BRI access line application the combination of the POTS/BRI two preceding categories UNE loops without a POTS/BRI installation corresponding incumbent orders with dispatch telecommunications required within the provider switch port incumbent provider's central office number portability POTS/BRI all trunking applications line-side trunking terminated on the line applications side of the switch (i.e.

business DSO or voice grade equivalent)

resold Centrex-like Centrex-like station lines station lines dedicated services dedicated services disaggregated by DSO, disaggregated by DSO, DS1, DSo/OC1 and the DS1, DS3/OC1 and the aggregate of higher aggregate of higher transmission rates transmission rates * UNE dedicated transport dedicated transport disaggregated by DSO, disaggregated by DSO, DS1, DS3/OC1 and the DS1, DS3/OC1 and aggregate of higher higher transmission rates transmission rates * common transport common transport * interconnection trunks final common trunk (i.e. those trunk groups groups used to serve the connecting the incumbent incumbent provider's end offices, provider's own customers, access or local tandems to either resale or wholesale the competing (e.g. interexchange telecommunication carriers, but excluding provider's network which competing are not part of a telecommunications collocation request) providers)

a = date and time (in hours and minutes) a rejection notice for an order is returned by the incumbent telecommunications provider to the ordering party due to submission errors (e.g. business rule violations, and syntax, USOC, or formatting errors) for each order rejected in the reporting period;
b = date and time (in hours and minutes) an order was received by the incumbent telecommunications provider from the ordering party for each order rejected in the reporting period; and c = total orders rejected in reporting period; or where, for orders that do not have rejection notices:
a = date and time (in hours and minutes) a corrected order is entered into the operational support system of the incumbent telecommunications provider for each order rejected in the reporting period;
b = date and time (in hours and minutes) an order was initially input into the retail order processing system of the incumbent telecommunications provider for each order rejected in the reporting period; and c = total orders rejected in reporting period.

Administrative orders shall be excluded from this measurement. As a minimum, the following categories of orders shall be included in this measurement: categories for competing categories for incumbent provider (s) provider resale POTS/BRI POTS/BRI disaggregated disaggregated by by classification into classification into business and residential business and residential customers customers UNEs to be connected together (i.e. normally the loop and switch but may include common transport or number portability) to serve a specific customer in a POTS/BRI access line application the combination of the POTS/BRI two preceding categories UNE loops without a POTS/BRI installation corresponding incumbent orders with dispatch telecommunications required within the provider switch port incumbent provider's central office number portability POTS/BRI all trunking applications line-side trunking terminated on the line applications side of the switch (i.e.

business DSO or voice grade equivalent)

a = committed due date for the order as designated on the FOC for each order in jeopardy during the reporting period;
b = date a notice is issued by the incumbent telecommunications providers to the competing telecommunications provider indicating an order is in jeopardy of missing the due date for each order in jeopardy during the reporting period; and c = total orders jeopardized in reporting period; or where, for orders that do not have FOCs:
a = committed due date for the order as initially scheduled or given to the customer for each order in jeopardy during the reporting period;
b = date the customer was notified by the incumbent telecommunications provider that the committed due date was rescheduled for each order in jeopardy during the reporting period; and c = total orders jeopardized in reporting period.

Rejected orders and administrative orders shall be excluded from this measurement. As a minimum, the following categories of orders shall be included in this measurement: resale POTS/BRI POTS/BRI disaggregated disaggregated by by classification into classification into business and residential business and residential customers customers UNEs to be connected together (i.e. normally the loop and switch but may include common transport or number portability) to serve a specific customer in a POTS/BRI access line application the combination of the POTS/BRI two preceding categories UNE loops without a POTS/BRI installation corresponding incumbent orders with dispatch telecommunications required within the provider switch port incumbent provider's central office number portability POTS/BRI all trunking applications line-side trunking terminated on the line applications side of the switch (i.e.

business DSO or voice grade equivalent)

line-side switch port POTS/BRI plus line-side orders without a switch port orders without corresponding loop order a corresponding loop order * trunk-side switch port DS1/ISDN (PRI) plus orders without a trunk-side switch port corresponding transport orders without a order corresponding transport order * separate orders, exclusive separate orders, exclusive of the previous of previous categories, for categories, for switch switch provided features provided features and and functions independent functions independent of of facilities * facilities * these categories shall include wholesale, except for competing telecommunications providers, as well as retail orders 723-43-5.2 Ordering Accuracy 723-43-5.2.1 Percentage of Mechanized Orders that Flow Through equals (a/b)*100 where, for orders processed through the incumbent telecommunications provider's gateway: a = total orders processed through the incumbent telecommunications provider's gateway and accepted into the incumbent telecommunications provider's Service Order Processor (“SOP”) without manual intervention in the reporting period, (i.e. the types of orders that routinely flow through the service processing system from creation by the customer service agent until delivered to the work group responsible for order implementation); and b = total orders submitted in the reporting period; or where, for orders not processed through the incumbent telecommunications provider's gateway: a = total orders received from the retail customer service agent without further manual intervention necessary accepted into the incumbent telecommunications provider's Service Order Processor (“SOP”) in the reporting period; and b = total orders submitted in the reporting period.

Rejected orders and administrative orders shall be excluded from this measurement. As a minimum, the following categories of orders shall be included in this measurement: resale POTS/BRI POTS/BRI disaggregated disaggregated by by classification into classification into business and residential business and residential customers customers UNEs to be connected together (i.e. normally the loop and switch but may include common transport or number portability) to serve a specific customer in a POTS/BRI access line application the combination of the POTS/BRI two preceding categories unbundled loop without a POTS/BRI installation corresponding incumbent orders with dispatch telecommunications required within the provider switch port incumbent provider's central office number portability POTS/BRI interconnection trunks final common trunk (i.e. those trunk groups groups used to serve the connecting the incumbent incumbent provider's end offices, provider's own customers, access or local tandems to either resale or wholesale the competing (e.g. interexchange telecommunication carriers, but excluding provider's network which competing are not part of a telecommunications collocation request) providers )

all trunking applications line-side trunking terminated on the line applications side of the switch (i.e.

business DSO or voice grade equivalent)

resold Centrex-like Centrex-like station lines station lines dedicated services dedicated services aggregation of DSO, aggregation of DSO, DS1, DS1, DS3/OC1 and DS3/OC1 and higher higher transmission rates transmission rates * UNE dedicated transport dedicated transport aggregation of DSO, aggregation of DSO, DS1, DS1, DS3/OC1 and DS3/OC1 and higher higher transmission rates transmission rates * common transport common transport * separate orders including POTS/BRI and line-side switch port DS1/ISDN(PRI) plus orders without a separate orders including corresponding loop order line-side switch port and trunk-side switch port orders without a orders without a corresponding loop order corresponding transport and trunk-side switch port order for switch provided orders without a features and functions corresponding transport independent of facilities order for switch provided features and functions independent of facilities * * these categories shall include wholesale, except for competing telecommunications providers, as well as retail orders 723-43-5.2.2 Percentage of Orders Rejected equals (a/b)*100 a = total orders rejected due to error or omission during the reporting period; and b = total orders received during the reporting period.

Administrative orders shall be excluded from this measurement. As a minimum, the following categories of orders shall be included in this measurement: resale POTS/BRI POTS/BRI disaggregated disaggregated by by classification into classification into business and residential business and residential customers customers UNEs to be connected together (i.e. normally the loop and switch but may include common transport or number portability) to serve a specific customer in a POTS/BRI access line application the combination of the POTS/BRI two preceding categories unbundled loop without a POTS/BRI installation corresponding incumbent orders with dispatch telecommunications required within the provider switch port incumbent provider's central office number portability POTS/BRI interconnection trunks final common trunk (i.e. those trunk groups groups used to serve the connecting the incumbent incumbent provider's end offices, provider's own customers, access or local tandems to either resale or wholesale the competing (e.g. interexchange telecommunication carriers, but excluding provider's network which competing are not part of a telecommunications collocation request) providers)

all trunking applications line-side trunking terminated on the line applications side of the switch (i.e.

business DSO or voice grade equivalent)

resold Centrex-like Centrex-like station lines station lines dedicated services aggregation of DSO, DS1, DS3/OC1 and higher transmission rates Dedicated services UNE dedicated transport aggregation of DSO, aggregation of DSO, DS1, DS1, DS3/OC1 and DS3/OC1 and higher higher transmission rates transmission rates * dedicated transport aggregation of DSO, DS1, DS3/OC1 and higher transmission rates * common transport common transport * separate orders including POTS/BRI and line-side switch port DS1/ISDN(PRI) plus orders without a separate orders including corresponding loop order line-side switch port and trunk-side switch port orders without a orders without a corresponding loop order corresponding transport and trunk-side switch port order for switch provided orders without a features and functions corresponding transport independent of facilities order for switch provided features and functions independent of facilities * * these categories shall include wholesale, except for competing telecommunications providers, as well as retail orders 723-43-5.2.3 Percentage of Trouble Reports Within 30 Days for Installation Orders equals (a/b)*100 a = total trouble reports associated with installation orders within 30 calendar days of the order completion; and b = total installation orders completed in the reporting period. Trouble reports excluded from this measure include those due to customer premises equipment, other customer actions (e.g. cancellation of the report), and the actions of other telecommunications providers. Additionally, trouble reports corrected through customer education may be excluded, if done so systematically and uniformly by the incumbent telecommunications provider. Trouble reports included in this measurement shall be categorized by whether or not dispatch of service personnel by the incumbent telecommunications provider was required. Trouble reports shall be reported for the following categories: provider (s)

resale POTS/BRI POTS/BRI disaggregated disaggregated by by classification into classification into business and residential business and residential customers customers UNEs to be connected together (i.e. normally the loop and switch but may include common transport or number portability) to serve a specific customer in a POTS/BRI access line application the combination of the POTS/BRI two preceding categories UNE loops without a POTS/BRI corresponding incumbent provider switch port number portability POTS/BRI interconnection trunks final common trunk (i.e. those trunk groups groups used to serve the connecting the incumbent incumbent provider' s end offices, provider's own customers, access or local tandems to either resale or wholesale the competing (e.g. interexchange telecommunication carriers, but excluding provider's network) competing providers)

line-side switch port POTS/BRI plus line-side services without a switch port services corresponding UNE loop without a corresponding incumbent provider provided loop all trunking applications line-side trunking terminated on the line applications side of the switch (i.e.

business DSO or voice grade equivalent)

a = date a notice of completion is furnished by the incumbent telecommunications provider to the competing Page 30 telecommunications provider for each order in the reporting period; b = date an order is placed or date an order is modified by the retail customer or the competing telecommunications provider for each order in the reporting period; and c = total orders completed in the reporting period; or where, for orders that do not have completion notices:
a = date all order components have been provided to the customer by the incumbent telecommunications provider for each order in the reporting period; b = date an order is placed or date an order is modified by the retail customer for each order in the reporting period; and c = total orders completed in the reporting period.

Rejected orders for UNE/resale, cancelled orders or orders placed by the retail customer or the competing telecommunications provider with requested completion dates which result in exceeding intervals offered by the incumbent telecommunications provider shall be excluded from this measurement. As a minimum, the following categories of orders shall be included in this measurement: provider (s)

business DSO or voice grade equivalent)

interconnection trunks final common trunk (i.e. those trunk groups- groups used to serve the connecting the incumbent incumbent provider's end offices, provider's own customers, access or local tandems to either resale or wholesale the competing (e.g. interexchange telecommunication carriers, but excluding provider's network which competing are not part of a telecommunications collocation request) providers)

As a minimum, the following categories of orders shall be included in this measurement: provider (s)

resale POTS/BRI POTS/BRI disaggregated disaggregated by by classification into classification into business and residential business and residential customers customers UNEs to be connected together (i.e. normally the loop and switch but may include common transport or number portability) to serve a specific customer in a POTS/BRI access line application the combination of the POTS/BRI two preceding categories unbundled loop without a POTS/BRI installation corresponding incumbent orders with dispatch telecommunications required within the provider switch port incumbent provider's central office number portability POTS/BRI interconnection trunks final common trunk (i.e. those trunk groups groups used to serve the connecting the incumbent incumbent provider's end offices, provider's own customers, access or local tandems to either resale or wholesale the competing (e.g. interexchange telecommunication carriers, but excluding provider's network which competing are not part of a telecommunications collocation request) providers)

all trunking applications line-side trunking terminated on the line applications side of the switch (i.e.

business DSO or voice grade equivalent)

Orders for which the retermination was delayed due to the requesting party shall be excluded. As a minimum, the following categories of orders shall be included in this measurement: provider (s)

UNE loops with number customer service transfer portability orders for POTS/BRI from one premise to another in which the customer telephone number does not change, including those instances in which number portability or similar call routing changes are required UNE loops without POTS/BRI installation number portability orders with dispatch required within the incumbent provider's central office total number portability POTS/BRI including those with UNE loops 723-43-5.5Order Timeliness 723-43-5.5.1 Average Delayed Order Interval equals ∑(a - b)/c where, for UNE or resale orders:

a = closing date for the reporting period for all uncompleted orders or the date a notice of completion within the reporting period is furnished by the incumbent telecommunications provider to the competing telecommunications provider for each order in the Page 36 reporting period that was not completed by the committed due date ; b = date designated on the FOC or date the order is modified by the retail customer or the competing telecommunications provider for each uncompleted order past the committed due date in the reporting period; and c = total of all uncompleted orders past the committed due date designated on the FOC at the end of the reporting period; or where, for orders that do not have completion, notices or FOCs: a = closing date for the reporting period for all orders for which components of the order have not been provided or the date within the reporting period on which all order components have been provided to the customer by the incumbent telecommunications provider for each order in the reporting period that was not completed by the committed due date, i.e., the date scheduled or given to the customer;
b = date the order is input into the retail order processing system or date the order is modified when an order is modified by the retail customer for each uncompleted order past the committed due date in the reporting period; and c = total of all uncompleted orders past the committed due date at the end of the reporting period. Canceled orders and internal administrative orders of the incumbent telecommunications provider shall be excluded.

As a minimum, the following categories of orders shall be included in this measurement: resale POTS/BRI POTS/BRI disaggregated disaggregated by by classification into classification into business and residential business and residential customers customers UNEs to be connected together (i.e. normally the loop and switch but may include common transport or number portability) to serve a specific customer in a POTS/BRI access line application the combination of the POTS/BRI two preceding categories UNE loops without POTS/BRI installation switch port orders with dispatch required within the incumbent provider's central office UNE loops with number customer service transfer portability orders for POTS/BRI with number portability from one premise to another in which the customer telephone number (i.e. switch port)

changes number portability customer service transfer orders for POTS/BRI with number portability from one premise to another in which the customer telephone number (i.e. switch port)
1. changes interconnection trunks final common trunk (i.e. those trunk groups groups used to serve the connecting the incumbent incumbent provider's end offices, provider's own customers, access or local tandems to either resale or wholesale the competing (e.g. interexchange telecommunication carriers, but excluding .

provider's network which competing are not part of a telecommunications collocation request) providers)

all trunking applications line-side trunking terminated on the line applications side of the switch (i.e.

business DSO or voice grade equivalent)

resold Centrex-like Centrex-like station lines station lines dedicated services dedicated services disaggregated by DSO, disaggregated by DSO, DS1, DS3/OC1 and the DS1, DS3/OC1 and the aggregate of higher aggregate of higher transmission rates transmission rates * UNE dedicated transport dedicated transport disaggregated by DSO, disaggregated by DSO, DS1, DS3/OC1 and the DS1, DS3/OC1 and aggregate of higher higher transmission rates transmission rates * common transport common transport * line-side switch port POTS/BRI plus line-side orders without a switch port orders without corresponding loop order a corresponding loop order * trunk-side switch port DS1/ISDN (PRI) plus orders without a trunk-side switch port corresponding transport orders without a order corresponding transport order * separate orders, exclusive separate orders, exclusive of the previous of previous categories, for categories, for switch switch provided features provided features and and functions independent functions independent of of facilities * facilities, e.g. number portability * these categories shall include wholesale, except for competing telecommunications providers, as well as retail orders 723-43-5.5.2 Percentage of Orders Held for 15 or More Days equals (a/b)*100 a = total orders uncompleted for which the committed due date has been missed by 15 or more days at the end of the reporting period; and b = total orders uncompleted at the end of the reporting period. Canceled orders and internal administrative orders by the incumbent telecommunications provider shall be excluded. As a minimum, the following categories of orders shall be included in this measurement: resale POTS/BRI POTS/BRI disaggregated disaggregated by by classification into classification into business and residential business and residential customers customers UNEs to be connected together (i.e. normally the loop and switch but may include common transport or number portability) to serve a specific customer in a POTS/BRI access line application the combination of the POTS/BRI two preceding categories UNE loops without POTS/BRI installation switch port orders with dispatch required within the incumbent provider's central office UNE loops with number customer service transfer portability orders for POTS/BRI with number portability from one premise to another in which the customer telephone number (i.e. switch port)

changes number portability customer service transfer orders for POTS/BRI with number portability from one premise to another in which the customer telephone number (i.e. switch port)
1. changes interconnection trunks final common trunk (i.e. those trunk groups groups used to serve the connecting the incumbent incumbent provider's end offices, provider's own customers, access or local tandems to either resale or wholesale the competing . (e.g. interexchange telecommunication carriers, but excluding provider's network which competing are not part of a telecommunications collocation request) providers)

all trunking applications line-side trunking terminated on the line applications side of the switch (i.e.

business DSO or voice grade equivalent)

changes number portability customer service transfer orders for POTS/BRI with number portability from one premise to another in which the customer telephone number (i.e. switch port)
1. changes interconnection trunks final common trunk (i.e. those trunk groups groups used to serve the connecting the incumbent incumbent provider's end offices, provider's own customers, access or local tandems to either resale or wholesale the competing (e.g. interexchange telecommunication carriers, but excluding provider's network which competing are not part of a telecommunications collocation request) providers)

all trunking applications line-side trunking terminated on the line applications side of the switch (i.e.

business DSO or voice grade equivalent)

resold Centrex-like Centrex-like station lines station lines dedicated services dedicated services disaggregated by DSO, disaggregated by DSO, DS1, DS3/OC1 and the DS1, DS3/OC1 and the aggregate of higher aggregate of higher transmission rates transmission rates * UNE dedicated transport dedicated transport disaggregated by DSO, disaggregated by DSO, DS1, DS3/OC1 and the DS1, DS3/OC1 and aggregate of higher higher transmission rates transmission rates * common transport common transport * line-side switch port POTS/BRI plus line-side orders without a switch port orders without corresponding loop order a corresponding loop order * trunk-side switch port DS1/ISDN(PRI) plus orders without a trunk-side switch port corresponding transport orders without a order corresponding transport order * separate orders, exclusive separate orders, exclusive of the previous of previous categories, for categories, for switch switch provided features provided features and and functions independent functions independent of of facilities * facilities, e.g. number portability * these categories shall include wholesale, except for competing telecommunications providers, as well as retail orders 723-43-5.6 Maintenance and Repair 723-43-5.6.1 Trouble Report Repair Interval is the elapsed time between receipt of a trouble report by the incumbent telecommunications provider from the competing telecommunications provider to furnishing of a notice that service is restored by the incumbent telecommunications provider to the competing telecommunications provider. Specific requirements for trouble report repair intervals are contained in Rule 6.2 723-43-5.6.2 Trouble Report Rate equals {a/b)*100 a = total trouble reports at the end of the reporting period; and b = total access lines in-service at the end of the reporting period. Trouble reports caused by customer premise equipment, other customer actions (including cancellation of the trouble report), and competing telecommunications provider's actions shall be excluded. Additionally, trouble reports corrected through customer education shall be excluded, if done so systematically and uniformly by the incumbent telecommunications provider. Trouble reports included in this measurement shall be categorized by whether or not dispatch of service personnel by the incumbent telecommunications provider-was required. Trouble reports shall be reported for the following categories: resale POTS/BRI POTS/BRI disaggregated disaggregated by by classification into classification into business and residential business and residential customers customers UNEs to be connected together (i.e. normally the loop and switch but may include common transport or number portability) to' serve a specific customer in a POTS/BRI access line application the combination of the POTS/BRI two preceding categories number portability POTS/BRI interconnection trunks final common trunk (i.e. those trunk groups groups used to serve the connecting the incumbent incumbent provider's end offices, provider's own customers, access or local tandems to either resale or wholesale the competing (e.g. interexchange telecommunication carriers, but excluding provider's network) competing providers)

UNE loops without a POTS/BRI corresponding incumbent provider switch port line-side switch port POTS/BRI plus line-side services without a switch port services corresponding UNE loop without a corresponding incumbent provider provided loop all trunking applications line-side trunking terminated on the line applications side of the switch (i.e.

business DSO or voice grade equivalent)

Trouble reports for the same or related trouble submitted prior to the trouble ticket being closed out and trouble reports caused by customer premise equipment, other customer actions (including cancellation of the trouble report), and competing telecommunications provider's actions shall be excluded. Additionally, trouble reports corrected through customer education shall be excluded, if done so systematically and uniformly by the incumbent telecommunications provider. Trouble reports included in this measurement shall be categorized by whether or not dispatch of service personnel by the incumbent telecommunications provider was required. Trouble reports shall be reported for the following categories: resale POTS/BRI POTS/BRI disaggregated disaggregated by by classification into classification into business and residential business and residential customers customers UNEs to be connected together (i.e. normally the loop and switch but may include common transport or number portability) to serve a specific customer in a POTS/BRI access line application the combination of the POTS/BRI two preceding categories UNE loops without a POTS/BRI corresponding incumbent provider switch port number portability POTS/BRI interconnection trunks final common trunk (i.e. those trunk groups groups used to serve the connecting the incumbent incumbent provider's end offices, provider's own customers, access or local tandems to either resale or wholesale the competing (e.g. interexchange telecommunication carriers, but excluding provider's network) competing providers)

business DSO or voice grade equivalent)

b = date and time (in hours) a trouble ticket was originally logged by the incumbent telecommunications provider in response to trouble reported by the reporting party for each trouble ticket in the reporting period; and c = total trouble tickets closed during the reporting period. Trouble reports held open at the request of the customer and trouble reports caused by customer premise equipment, other customer actions (including cancellation of the trouble report), and competing telecommunications provider's actions shall be excluded. Additionally, trouble reports corrected through customer education shall be excluded, if done so systematically and uniformly by the incumbent telecommunications provider.

Trouble reports included in this measurement shall be categorized by whether or not dispatch of service personnel by the incumbent telecommunications provider was required. Trouble reports shall be reported for the following categories: resale POTS/BRI POTS/BRI disaggregated disaggregated by by classification into classification into business and residential business and residential customers customers UNEs to be connected together (i.e. normally the loop and switch but may include common transport or number portability) to serve a specific customer in a POTS/BRI access line application the combination of the POTS/BRI two preceding categories UNE loops without a POTS/BRI corresponding incumbent provider switch port number portability POTS/BRI interconnection trunks final common trunk (i.e. those trunk groups groups used to serve the connecting the incumbent incumbent provider's end offices, provider's own customers, access or local tandems to either resale or wholesale the competing (e.g. interexchange telecommunication carriers, but excluding provider's network) competing providers)

business DSO or voice grade equivalent)

resold Centrex-like Centrex-like station lines station lines dedicated services dedicated services disaggregated by DSO, disaggregated by DSO, DS1, DS3/OC1 and the DSI, DS3/OC1 and the aggregate of higher aggregate of higher transmission rates transmission rates* UNE dedicated transport dedicated transport disaggregated by DSO, disaggregated by DSO, DSI, DS3/OC1 and the DS1, DS3/OC1 and aggregate of higher higher transmission rates transmission rates * trunk-side switch DS1/ISDN(PRI) plus terminations without a trunk-side switch corresponding incumbent terminations without a telecommunications corresponding incumbent provider provided telecommunications transport facility provider provided transport facility order* * these categories shall include wholesale, except for competing telecommunications providers, as well as retail orders 723-43-5.7Billing 723-43-5.7.1 Mean Time to Provide Recorded Usage Data equals ∑(a - b)/c where, for usage records of competing telecommunications provider: a = date and time (in hours and minutes) usage records were transmitted, in the format agreed upon by the parties, from the OSS gateway of the incumbent telecommunications provider to the responsible billing party for each service provided in the reporting period; b = date and time (in hours and minutes) usage records were recorded by the incumbent telecommunications provider's Automated Message Accounting (“AMA”) system for each service provided in the reporting period; and c = total usage records transmitted by the incumbent telecommunications provider to the responsible billing party in the reporting period; or where for usage records of the incumbent telecommunications provider: a = date and time (in hours and minutes) usage records were reformatted into the incumbent telecommunications provider's billing format (e.g. Electronics Message Record (“EMR”) format) for each service provided in the reporting period; b = date and time (in hours and minutes) usage records were recorded by the incumbent telecommunications provider for each service provided in the reporting period; and c = total usage records transmitted by the incumbent telecommunications provider to the responsible billing party in the reporting period.

As a minimum, usage records included in this measurement shall be: usage records for retail- usage records for retail- type end-use customers type end-use customers such as resale such as resale POTS/BRI/Centrex, POTS/BRI/Centrex, to UNEs connections (i.e. serve a specific customer normally the loop and which is not engaged in switch) to serve a specific the business of providing customer which is not toll-type services, line- engaged in the business side trunking or dedicated of providing toll-type services services, line-side trunking or dedicated services usage records for usage records for customers that supply customers that supply toll-type services to end- toll-type services to end- use customers use customers 723-43-5.7.2 Percentage Accuracy of Usage Records equals (a/b) *100 a = total complete usage records (i.e. records which do not have missing information, improper format, or inaccuracies) transmitted in the reporting period; and b = total usage records transmitted in the reporting period. Required information, formatting, and accuracy are as defined in the interconnection agreement between the parties or, if not so stated, as specified by contract or tariff for usage records provided to competing telecommunications providers or wholesale customers of the incumbent telecommunications provider. Otherwise, for customers of the incumbent telecommunications provider the accuracy standards for usage records are as internally defined.

As a minimum, usage records included in this measurement shall be: usage records for retail- usage records for retail- type end-use customers type end-use customers such as resale such as resale POTS/BRI/Centrex, POTS/BRI/Centrex, to UNEs connections (i.e. serve a specific customer normally the loop and which is not engaged in switch) to serve a specific the business of providing customer which is not toll-type services, line- engaged in the business side trunking or dedicated of providing toll-type services services, line-side trunking or dedicated services usage records for usage records for customers that supply customers that supply toll-type services to end- toll-type services to end- use customers use customers 723-43-5.7.3 Mean Time to Deliver Invoices equals ∑(a - b)/c where, for invoices to be delivered to competing telecommunications provider: a = date and time (in hours and minutes) a billing invoice is transmitted by the incumbent telecommunications provider to the competing telecommunications provider for each service in the reporting period;

b = date and time (in hours and minutes) a billing cycle is scheduled to close for each service in the reporting period; and c = total invoices transmitted by the incumbent telecommunications provider to the competing telecommunications provider in the reporting period; or where, for invoices to be delivered to the incumbent telecommunications provider's customers other than competing telecommunications providers:
a = date and time (in hours and minutes) a customer bill is produced (regardless of the actual mailing date) in the format in which the bill will be sent to the customer by the incumbent telecommunications provider for each service in the reporting period; b = date and time (in hours and minutes) a billing cycle is scheduled to close for each service in the reporting period; and c = total bills sent by the incumbent telecommunications provider to its customers in the reporting period.

As a minimum, invoices included in this measurement shall be: invoices for retail-type invoices for retail-type end-use customer's end-use customer's facilities such as resale facilities such as resale POTS/BRI/Centrex, POTS/BRI/Centrex, to UNEs connections (i.e. serve a specific customer normally the loop and which is not engaged in switch) to serve a specific the business of providing customer which is not toll-type services, line- engaged in the business side trunking or dedicated of providing toll-type services services, line-side trunking or dedicated services invoices for customers invoices for customers that supply toll-type that supply toll-type services to end-use services to end-use customers customers 723-43-5.7.4 Percentage of Invoice Accuracy equals (a/b)*100 a = total invoices delivered which do not have missing information, improper format, or inaccuracies in the reporting period; and b = total invoices issued in the reporting period.

Required information, formatting, and accuracy are as defined in the interconnection agreement between the parties or, if not so stated, as specified by contract or tariff for usage records provided to competing telecommunications providers or wholesale customers of the incumbent telecommunications provider. Otherwise, for customers of the incumbent telecommunications provider the accuracy standards for usage records are as internally defined.

As a minimum, invoices included in this measurement shall be: invoices for retail-type invoices for retail-type end-use customer's end-use customer's facilities such as resale facilities such as resale POTS/BRI/Centrex, POTS/BRI/Centrex, to UNEs connections (i.e. serve a specific customer normally the loop and which is not engaged in switch) to serve a specific the business of providing customer which is not toll-type services, line- engaged in the business side trunking or dedicated of providing toll-type services services, line-side trunking or dedicated services invoices for customers invoices for customers that supply toll-type that supply toll-type services to end-use services to . end-use customers customers 723-43-5.8General Network Requirements 723-43-5.8.1 Percent of Time the OSS Interface is Available equals (a/b)*100 where, for competing telecommunications providers:

a = total hours that the OSS functionality was available for processing requests through the incumbent telecommunications provider's gateway during the reporting period; and b = total hours the incumbent telecommunications provider's OSS functionality was scheduled to be available during the reporting period; or where, for incumbent telecommunications providers:
a = total hours that the OSS functionality was available (i.e. without consideration of the gateway availability) to the service agents of the incumbent Page 61 telecommunications provider during the reporting period; and b = total hours the incumbent telecommunications provider's OSS functionality was scheduled to be available during the reporting period.

As a minimum, reporting categories for this measurement shall be: type of interface type of interface OSS system functionality OSS system functionality (i.e. pre-ordering, (i.e. pre-ordering, ordering/provisioning, ordering/provisioning, repair/maintenance, and repair/maintenance, and billing) or by each billing) or by each separate OSS system at separate OSS system at the discretion of the the discretion the incumbent incumbent provider provider 723-43-5.8.2 Electronic Response to the .Pre-Order Query Interval is the elapsed time from when an electronic query is received by the incumbent telecommunications provider for each pre-order query sent by the competing telecommunications provider to when an electronic response is generated by the incumbent telecommunications provider. Specific requirements for electronic response to pre-order query interval are contained in Rule 6.3.

723-43-5.8.3 Average Pre-Order/Order Transaction Response Interval equals ∑(a -
1. b) /c where, for queries from competing telecommunications providers: a = date and time (in hours, minutes and seconds) requested information is returned to the competing telecommunications provider in response to an electronic query for each query during the reporting period;
b = date and time (in hours, minutes and seconds) an electronic query is received by the. incumbent telecommunications provider's OSS for each query during the reporting period; and c = total queries for each transaction type made during the reporting period; or where, for queries from customer service agents for the incumbent telecommunications providers:
a = date and time (in hours, minutes and seconds) requested information is returned either by video terminal display or through hard copy by the incumbent telecommunications provider's OSS system for each request during the reporting period; b = date and time (in hours, minutes and seconds) a request for information is submitted into the incumbent telecommunications provider's OSS system by an incumbent telecommunications provider's customer service agent (excludes manual typing time) for each request during the reporting period; and c = total requests for each transaction type made during the reporting period. Transaction categories for this measurement shall be:

appointment scheduling appointment scheduling including due date including due date reservation (as required) reservation (as required)

facility availability facility availability service availability service availability street address validation street address validation customer service records customer service records telephone numbers telephone numbers rejected query notices rejected query notices 723-43-5.8.4 Average Speed of Answer-Interconnect Center equals ∑(a - b)/c a = date and time (in hours, minutes and seconds to the nearest tenth of a second) a call is answered by the incumbent telecommunications provider's operator or date and time (in hours, minutes and seconds to the nearest tenth of a second) a call is abandoned (terminated without answer) for calls answered or abandoned in the reporting period; b = date and time (in hours, minutes and seconds to the nearest tenth of a second) when the call was initially recognized by the Automatic Call Distribution (“ACD”) system of the incumbent telecommunications provider for calls answered or abandoned in the reporting period; and c = total calls received by the incumbent telecommunications provider in the reporting period. This measurement shall apply only to aggregate data for all competing telecommunications providers. If data is not recorded separately for this measurement for the competing telecommunications provider (i.e. the answering center is the same for both customers of the competing telecommunications provider and customers of the incumbent telecommunications provider), the incumbent telecommunications provider shall report its results for all calls received by this function as compared to the applicable required response time in the interconnection agreement between the parties or, in the absence of such criteria, applicable Commission Rules for LEC end-use service quality. Reporting categories for this measurement shall be:

all calls to the all calls to the provisioning center by provisioning center by total and disaggregated total and disaggregated by by business and business and residential residential (if separate (if separate telephone telephone numbers are numbers are available for available for business and business and residential)

residential)

all calls to the repair all calls to the repair center by total and center by total and disaggregated by business disaggregated by business and residential (if and residential (if separate separate telephone telephone numbers are numbers are available for available for business and business and residential) residential)

723-43-5.8.5 Percentage of Calls Answered within 20 Seconds-Interconnect Center equals (a/b)*100 a = total calls answered or abandoned (terminated without answer) within 20 seconds in the reporting period; and b = total calls received in the reporting period.

This measurement shall apply only to aggregate data for all competing telecommunications providers. If data is not recorded separately for this measurement for the competing telecommunications provider (i.e. the answering center is the same for both customers of the competing telecommunications provider and customers of the incumbent telecommunications provider, the incumbent telecommunications provider shall report its results for all calls received by this function as compared to the applicable required response time in the interconnection agreement between the parties or, in the absence of such criteria, applicable Commission Rules for LEC end-use service quality. Reporting categories for this measurement shall be:

residential)

723-43-5.8.6 Average Time to Update Databases equals ∑(a - b)/c a = date and time (in hours and minutes) of database update for each database update in the reporting period;
b = date and time (in hours and minutes) of submission of data for entry into the database for each database update in the reporting period; and c = total database updates completed in the reporting period. Reporting categories for this measurement shall be:

E911 (i.e. the automatic E911 (i.e. the automatic identification location) identification location)

database database Line Information Line Information Database ( “LIBD” ) Database ( “LIBD” )

directory listings database directory listings database 723-43-5.8.7 Percentage of Accurate Database Updates equals (a/b)*100 a = total data base updates completed without errors in the reporting period by the incumbent telecommunications provider for the competing telecommunications provider; and b = total data base updates completed in the reporting period. Reporting categories for this measurement shall be:

E911 (i.e. the automatic E911 (i.e. the automatic identification location) identification location)

database database Line Information Line Information Database ( “LIBD” ) Database ( “LIBD” )

directory listings database directory listings database 723-43-5.9 Operator Services and Directory Assistance 723-43-5.9.1 Average Speed of Answer equals ∑(a- b)/c a = date and time (in hours, minutes and seconds to the nearest tenth of a second) a call is answered by the incumbent telecommunications provider operator or mechanized response unit for each call answered during the reporting period; b = date and time (in hours, minutes and seconds to the nearest tenth of a second) the call was initially recognized by the Automatic Call Distribution (“ACD”) system of the incumbent telecommunications provider for each call answered during the reporting period; and c = total calls received by the incumbent telecommunications provider in the reporting period. This measurement only applies to the specific data of a competing telecommunications provider when the competing telecommunications provider has made special trunking (e.g. dedicated trunks) and/or work force arrangements with the incumbent telecommunications provider such that data specific to the competing telecommunications provider can be recorded.

If data is not recorded separately for this measurement for the competing telecommunications provider (i.e. the answering center is the same for both customers of the competing telecommunications provider and customers of the incumbent telecommunications provider, the incumbent telecommunications provider shall report its results for all calls received by these two functions (i.e. Operator Services and Directory Assistance) as compared to the applicable required response time in the interconnection agreement between the parties or, in the absence of such criteria, applicable Commission Rules for LEC end-use service quality.

Reporting categories for this measurement shall be:

all calls to Operator all calls to Operator Services function of the Services function of the incumbent incumbent provider provider all calls to Directory all calls to Directory Assistance function of the Assistance function of the incumbent incumbent provider provider 723-43-5.9.2 Calls Answered within 10 Seconds equals (a/b)*100 a = total calls answered within 10 seconds during the reporting period; and b = total calls received in the reporting period.

Calls abandoned after 10 seconds shall be included as a call not answered within 10 seconds. Reporting categories for this measurement shall be:

all calls to Operator all calls to Operator Services function of the Services function of the incumbent incumbent provider provider all calls to Directory all calls to Directory Assistance function of the Assistance function of the incumbent incumbent provider provider 723-43-5.10Network Performance 723-43-5.10.1 Percentage Interconnection and Common Trunk Blocking equals (a/b) *100 a = total final trunk groups experiencing blockage during the reporting period; and b = total final trunk groups in service during the reporting period. Reporting categories for this measurement shall be:

Interconnection trunks final common trunk (i.e. those trunk groups groups used to serve the connecting the incumbent incumbent provider's end offices, provider's own customers, access or local tandems to either resale or wholesale the competing (e.g. interexchange telecommunications carriers, but excluding provider's network) competing providers)

final common trunks (i.e. final common trunk those trunk groups, used groups used to serve the by the competing incumbent provider connecting the provider's own customers, incumbent either resale or wholesale telecommunications (e.g. interexchange provider's tandem carriers, but excluding switches to other points in competing the incumbent telecommunications telecommunications providers)

provider's network)

723-43-5.11Collocation Provisioning 723-43-5.11.1 Mean Time to Respond to Collocation Requests equals ∑(a - b}/c a = date and time (in hours and minutes) of a response to a request for collocation arrangement by the incumbent telecommunications provider for each request for collocation arrangement in the reporting period;
b = date and time (in hours and minutes) an order for collocation arrangement is placed by the requesting party for each collocation arrangement in the reporting period; and c = total responses to requests for collocation arrangement in the reporting period. A valid request meets submittal criteria contained within an interconnection agreement between the parties or as otherwise specified by contract or tariff. Unless otherwise specified through an interconnection agreement or contract, a response shall consist of a reply to each party to act upon its request (i.e. either acceptance or determination that the request cannot be fulfilled for technical or space availability reasons). Responses in the form of questions of clarification regarding the request are not responses for purposes of this; Rule.

Canceled requests or requests rejected for not meeting submittal criteria shall be excluded. Reporting categories for this measurement shall be:

requests for physical applicable required collocation response time within the interconnection agreement between the parties or, if not so stated, as otherwise specified by contract or tariff requests for virtual collocation 723-43-5.11.2 Mean Time to Provide a Collocation Arrangement equals ∑(a - b)/c a = date and time (in hours and minutes) a notice indicating the collocation arrangement has been completed (i.e. installed and ready for use by the requesting party) is furnished by the incumbent telecommunications provider to the requesting party for each collocation arrangement in the reporting period;

b = date and time (in hours and minutes) a valid request for collocation arrangement is submitted by the requesting party for each collocation arrangement in the reporting period; and c = total collocation arrangements completed by the incumbent telecommunications provider in the reporting period. A valid request meets submittal criteria contained within an interconnection agreement between the parties or as otherwise specified by contract or tariff.

Canceled requests shall be excluded.

Reporting categories for this measurement shall be:

requests for physical applicable required collocation response time within the interconnection agreement between the parties or, if not so stated, as otherwise specified by contract or tariff requests for virtual collocation 723-43-5.11.3 Percentage of Collocation Committed Due Dates Missed equals (a/b)*100 a = total collocation orders not completed on or before the committed due date given by the incumbent telecommunications provider to the requesting party for collocation orders in the reporting period; and b = total collocation orders completed during the reporting period. Canceled requests shall be excluded.

Reporting categories for this measurement shall be:

723-43-6.1 Specific Requirements for Order Completion Intervals. Where facilities are available, network elements, products and services shall be provided in a time equal to or less than the standard interval no less than 95 percent of the time during any month when a total of 20 or more orders are received by Page 74 the incumbent from the competing telecommunications provider. Otherwise, the incumbent shall not complete more than one order per month from the competing telecommunications provider outside of the intervals established in this Rule. For purposes of meeting the 95 percent requirement, all requests by the competing telecommunications provider for installation dates that lie outside of these standard intervals shall be included and shall be considered met if the requested installation date is met. That requirement excludes instances in which the competing telecommunications provider or its end-use customer was not prepared to receive service on the commitment date. In the context of this rule, facility availability means that required cables, cabinets, structures or other infrastructure, including software, are already installed and any incremental necessary electronics, such as cards, are available in the incumbent telecommunications provider's inventory or can normally be procured by the incumbent telecommunication provider within the required installation intervals. For purposes of this rule, the commencement of the interval begins at the point in time that the incumbent telecommunications provider accepts the order. Acceptance shall normally be by issuance of a firm order confirmation, unless other means of notification are provided for in a service agreement between the incumbent and the competing telecommunications provider. The standard intervals for typical network elements, products and services include: Product or Service Interval (Business Days)

Resale POTS or BRI: 1- 1 20 lines per order when no premises dispatch or only software activation of the service is required.

Resale POTs: 1-40 lines 2 per order Resale POTS: 1-40 lines 4 per order when line hunting is requested on multiple line order or resale BRI: 1-3 lines Business DSO or Voice 3 Grade Equivalent : 1-8 lines per order when no premises dispatch is required Business DSO or Voice 7 Grade Equivalent: 9-24 lines per order when no premises . dispatch is required Business DSO or Voice 12 Grade Equivalent: 25-72 lines per order when no premises dispatch is required Business DSO or Voice 5 Grade Equivalent: 1-8 lines per order dispatch is required Business DSO or Voice 10 Grade Equivalent: 9-24 lines per order dispatch is required Business DSO or Voice 14 Grade Equivalent: 25-72 lines per order dispatch is required Centrex Station Lines: 1- 5 20 lines per order without additional engineering design or dispatch Centrex Station Lines: 1- 10 20 lines per order without a request to establish a common bloc Centrex Station Lines: 1- 20 20 lines per order Dedicated Services at a Same Interval as transmission rate of DS0, Corresponding Transport DS1, or DS3 Network Elements Channelized DS1 10 Days Added to Interval Dedicated Services: 1-6 for Dedicated Services facilities per order Channelized DS1 14 Days Added to Interval Dedicated Services: 7-13 for Dedicated Services facilities per order Unbundled network Interval (Business Days)

Elements 2/4 wire voice grade or 3 existing non-loaded loop:

1-8 lines per order no premises dispatch is required 2/4 wire voice grade or 4 existing non-loaded loop:

9-24 lines per order no premises dispatch is required 2/4 wire voice grade or 4 non-loaded loop: 1-8 lines per order premises dispatch is required 2/4 wire voice grade or 6 non-loaded loop: 9-24 lines per order premises dispatch is required Package including Same as corresponding Operator Systems, SCP interval for loop/trunks Database (“e.g.” LNP, when ordered in LIBD, Toll-Free, combination with ALI/DMS), Local loop/trunk and provider Switching, Tandem has pre-established any Switching, and Common codes, (“e.g.” originating Transport Access for the or routing codes, etc.,)

line /trunk order necessary to assume service responsibility.

Local Switching Port: 1-8 5 line side ports, 1-8 DS1 trunk side ports, or 1-3 line side ports for standard BRI configuration, without line/trunk order but with established provider routing codes Local Switching Port: 9- 7 24 line side ports or DS1 trunk side ports without line/trunk order but with established provider routing codes Dedicated Transport 5 Trunks: DS0, 1-8 lines or DS1, 1-8 facilities Dedicated Transport 7 Trunks: DSO, 9-24 lines or DS1, 9-24 facilities Dedicated Transport 7 Trunks: DS3, 1-3 facilities Common Transport 14 Trunks: 1-120 trunks with tandem switch termination when NPA exists or non-NPA specific Common Transport 18 Trunks: 121-240 trunks with Tandem switch termination when NPA exists or non-NPA specific Common Transport 22 Trunks: 1-240 trunks with tandem switch termination with less than 16 NPA additions Local or Tandem 7 Switching: 1-24 trunk terminations without trunk order Local or Tandem 9 Switching: 25-72 trunk terminations without trunk order Tandem Switching: 73- 13 120 trunk terminations without trunk order Tandem Switching: 121- 17 240 trunk terminations without trunk order Signaling Link Transport Same Interval as at a transmission rate of Corresponding Dedicated DSO, DS1 or DS3 Transport Network Elements Signaling Transport Port 5 SCP Databases: Including 7 LNP, LIBD, Toil- Free (“e.g.” 800/888 numbers), and ALI/DMS for initial activation or changes of the responsible provider (“e.g.” changing originating codes)

723-43-6.2 Specific Requirements for Trouble Report Repair Intervals. The time to restore the incumbent's portion of the following network elements, services and products shall be as shown in this table along with the percentage of repair orders that are required to be completed within these intervals:

Elements/Product/Service Tune to Restore Service % Restored Within Interval Interval POTS 24 Hours or Less 85 /BRI/UNBUNDLED LOOP - Out Of Service - Dispatch Required POTS/BRI/UNBUNDLE 24 Hours or Less s 95 D LOOP - Out Of Service - No Dispatch Required DSO Dedicated and 4 Hours or Less 60 Transport Service - Out Of Service DS1 Dedicated and 4 Hours or Less 65 Transport Service - Out Of Service DS3 Dedicated and 4 Hours or Less 75 Transport Service - Out Of Service All Other Service 24 Hours or Less 95 Troubles - Not Out of Service - Restores Full Features, Functionality and Performance 723-43-6.3 Specific Requirements for Electronic Response to Pre-Order Query Interval. To the extent electronic access exists or is required to be made available to competing telecommunications providers for the operational support systems of the incumbent required to perform pre-ordering functions, the electronic response to the pre-order query interval for no less than 95 percent of such queries in any month shall be ten seconds or less for each of the transaction categories in Rule 5.8.3 except for the facility availability, service availability, and rejected query notices categories. For these four categories the response time to queries from competing telecommunications providers shall be no greater than the incumbent telecommunications provider's retail response time plus 10 seconds until such time that the response times to queries from the customer service agents for the incumbent telecommunications provider are less than 10 seconds for two consecutive months. After the 10 second minimum standard is met by the incumbent telecommunications provider in response to its own queries for facility availability, service availability, and rejected query notices, the 10 second minimum standard shall apply to that category. Comparisons under this rule exclude the time necessary for manual interaction with the electronic system and only compare the initial electronic transaction without regard to equivalency in the amount of transmitted information. If the equipment utilized in . this function is not capable of tracking the response time for all pre-ordering queries, statistically significant sample timing tests performed by the Incumbent telecommunications provider(s), with assistance as necessary to conduct such tests from the competing telecommunications provider, shall be used to measure the monthly electronic access response time. If the competing telecommunications provider elects to use a means of access other than a direct electronic interface to the incumbent telecommunication Page 81 provider's operational support systems (e.g. fax), the response time requirements of this Rule shall not be applicable to queries by such alternative methods.

723-43-6.4 A separate violation of each of the of the requirements in this Rule 6 shall be considered as occurring for each day of each month for which any criteria contained within each rule are not met.

RULE 4 CCR 723-43-7. STATISTICAL ANALYSIS REQUIREMENTS AMD INTERPRETATION. 723-43-7.1 For the purpose of conducting statistical analysis on the service quality measurement data, a permutation test shall be conducted monthly using standard statistical software commercially available in the public domain.

723-43-7.2 The Z Statistic shall be calculated for the monthly actual data samples of the incumbent telecommunications provider and competing telecommunications provider, or as otherwise required by these rules.
723-43-7.3 The Z Statistic shall be calculated for each data set for either all permutations of the data or a maximum number of 1,000 permutations when the calculated number of permutations would exceed 1,000 permutations.
723-43-7.4 The data permutations shall be constructed by selecting a random sample, without replacement, from the pooled data of the actual data sets. The random sample shall be the same size as the sample size of the actual data for the competing telecommunications provider (i.e.
nc) . For each Page 82 permutation, this random sample represents data for the competing telecommunications provider and the remainder of the pooled data represents data for the incumbent telecommunications provider or other reporting category as specified in these rules. 723-43-7.5 A fraction shall be computed by counting the total number of times the Z Statistic for the data permutations exceeds the Z Statistic computed for the actual data samples and dividing by the total number of permutations.
723-43-7.6 If the fraction computed in Rule 7.5 is; greater than the critical value, a, the results of the permutation test for the actual data samples shall not be recognized as supporting a determination for the reviewed measurement that the competing telecommunications provider is receiving inferior service relative to that which the incumbent telecommunications provider provides to itself or other reporting category as specified in these rules. 723-43-7.7 For the purposes of these rules, a statistical confidence level of 95 percent is reasonable for determination of a and for balancing the chances for the occurrence of a Type I statistical error (i.e. a false detection by the permutation test of inferior service for the competing telecommunications provider) to that for the occurrence of a Type II statistical error (i.e. that inferior service to the competing telecommunications provider is not detected by the permutation test).

RULE 4 CCR 723-43-8. REPORTING REQUIREMENTS.

723-43-8.1 The incumbent telecommunications provider shall submit reports for the service quality measurements in Rules 5.1 through 5.11 monthly within 21 calendar days after the end of the month to each of the other telecommunication providers. For those measurements where statistical results imply that inferior service may have been provided to other telecommunications providers, or for those measurements where minimum standards were not met, the incumbent telecommunications provider shall perform analysis of the data to determine the cause of the reported performance. This analysis shall be made available to each of the other telecommunications providers within 21 calendar days after the end of the month in which the data was initially reported.
1. 723-43-8.1.1 Data for the individual service quality measurements shall be reported for the individual competing telecommunications provider, all competing telecommunications providers, the incumbent telecommunications provider excluding competing telecommunications providers, and the incumbent telecommunications provider including competing telecommunications providers. To the extent the incumbent provides services to an affiliate(s), these same measurements shall be reported as aggregate data for all affiliates.
  1. 723-43-8.1.2 The incumbent telecommunications provider shall report statistical data and the raw data underlying the statistical data for all of the service quality Page 84 measurements listed in Rule 723-43-5 except for the following service quality measurements:
    1. ampbull; Electronic Response to Pre-Order Query Interval, ampbull; Order Completion Interval, and ampbull; Trouble Report Repair Interval. For these 3 measurements actual performance data shall be reported.
723-43-8.2 The reports, data, and analysis required in Rule 8.1, except for the reports, data, and analysis for individual competing telecommunications providers, shall also be submitted to the Commission at the same time as it is provided to the competing telecommunications providers. The reports and data submitted to the Commission shall be presumed to be information subject to public inspection. An incumbent telecommunications provider claiming any of this information is. confidential shall file a written justification for such a claim at the time of filing of the document. The data shall be submitted to the Commission in both hard copy and electronic copy in the Commission's current spread sheet software platform.
723-43-8.3 The reporting format for the service quality measurements requiring actual performance data shall be as shown here:

MEASUREMENT STANDARD ALL CLECS ILEC ONLY Electronic Response <= 10 sec: 95% Interval Order Completion 95% Intervals Trouble Report Repair 85% Intervals . . .

723-43-8.4 A separate violation of this Rule, 4 CCR 723-43-8, exists for each month for which the service quality measurements report is not provided to the competing telecommunications provider or the Commission.

RULE 4 CCR 723-43-9. NOTIFICATION AND STATUS REPORTING REQUIREMENTS. 723-43-9.1 Specific Requirements for Service Restoration Status Updates. For service outages attributable to the services, products or network elements provided by the incumbent, the incumbent shall provide a status report to the competing telecommunications provider at the time of initiation of repairs and within 30 minutes of completion of restoration of service. This Rule shall not preclude the competing telecommunications provider from making more frequent status queries to which the incumbent can respond as mutually agreed upon between the parties. 723-43-9.2 Voice/Automatic Response Unit Outage/Restoral Notification. For outages of voice or automated response systems (e.g. blockage of access or loss of facilities) used by the incumbent telecommunications provider to provide Directory Assistance or Operator Services to a competing telecommunications provider, the incumbent telecommunications provider shall provide a status report to the competing telecommunications provider within 15 minutes of the occurrence of the outage and within 15 minutes of completion of restoration of service. Additionally, the incumbent telecommunications provider shall notify the competing telecommunications provider in writing, within 3 “days of the outage restoration, of the cause of the outage and the actions the incumbent will take, if necessary, to prevent a similar occurrence in the future. This Rule shall not preclude the competing telecommunications provider from making more frequent status queries to which the incumbent can respond as mutually agreed upon between the parties. 723-43-9.3 Notification of Late Billing. When providing any late billing to a competing telecommunications provider, an incumbent telecommunications provider shall provide written documentation informing the billed party of that fact, the reasons for the late submittal and the actions it will take, if necessary, to prevent similar late billings in future billing periods. 723-43-9.4 Billing Inquiry Responsiveness. All billing inquiries of the competing telecommunications provider regarding usage data shall be responded to within 24 hours by the incumbent telecommunications provider. For inquiries received after 12:00 noon, the 24 hour response period shall not commence until 8:00 am the following business day. A permissible initial response from the incumbent within this time period may be that further investigation is required, provided an estimated date of completion is included with the response. RULE 4 CCR 723-43-10. PER OCCURRENCE CREDITS.

Absent agreement of the parties to the contrary, ”the following provisions relating to bill credits shall be incorporated into each interconnection agreement entered into between an incumbent telecommunications provider and a competing telecommunications provider pursuant to the provisions of 47 U.S.C. § 252: Appropriate adjustments to. the competing telecommunications provider's bill shall be made by the incumbent telecommunications provider in the form of per occurrence credits for violations of selected performance standards as set forth in these Rules, except as set forth in Rule 4.3, or in circumstances where the violation of performance standard is due to (1) the actions of another person other than the incumbent telecommunications provider or persons under the control or supervision of the incumbent telecommunications provider, including the competing telecommunications provider or that provider's end-use customer; (2) events not under the control of the incumbent telecommunications provider, including malfunctions of facilities other than those under the control of the incumbent telecommunications provider and the inability of the incumbent telecommunications provider to gain access to a customer's premise when required. Per Occurrence Credits are meant to provide an administratively efficient means of minimally compensating the competing telecommunications provider for failures of the incumbent telecommunications provider under these rules. The competing telecommunications provider may elect to forego the bill credits provided for in this Rule 10 and instead pursue other monetary remedies as may be provided for under applicable law. 723-43-10.1 Service Order Provisioning Commitment Missed. 723-43-10.1.1 For each instance of failure to meet a service order commitment date for facilities or service involving end-use customer specific orders within the intervals established within Rule 6.1 or, if longer, the date specified by the competing telecommunications provider, the incumbent telecommunications provider shall waive the installation non-recurring charge and 1 months recurring charge for the applicable service or element. When this credit is applicable, credits under Rule 10.3 shall not apply. In addition, a competing telecommunications provider may request and receive reimbursement from the incumbent telecommunications provider for any bill credits given by the competing telecommunications provider to an end-use customer for alternative service provided pursuant to Rule 723-2-24.

723-43-10.1.2 For each instance of failure to meet a service order commitment date for provisioning Network Elements not specific to an individual end-use customer (i.e. not ordered to serve a specific customer) within the intervals established in Rule 6.2 for Unbundled Network Elements or, if longer, the date specified by the other telecommunications provider, the incumbent telecommunications provider shall credit the bill of charges of the other telecommunications provider as follows: ampbull $4500 for each ordered DS3 transport (dedicated or signaling link) facility, for each SCP database activation order, or for each order of more than 25 common trunks or tandem switching terminations;
1. ampbull $1000 for each DS1 transport (dedicated or signaling link) facility and each ordered DS1 port, for each ordered STP port, or for each order of more than 5 but less than 25 common trunks or tandem switching terminations; and ampbull $200 for each ordered DSO transport (dedicated or signaling link) or loop facility or local switching line-side port.

When this credit is applicable, credits under Rule 10.3 shall not apply. 723-43-10.2 Repair Time To Restore Interval Missed by More than 24 hours. For each instance of failure to complete restoration of a service or element within 24 hours after the end of the intervals established in Rule 6.2 or, if longer, the time specified by the competing telecommunications provider, except for DS1 and DS3 dedicated and transport services, the incumbent telecommunications provider shall provide a credit of 1 months recurring charge for the applicable service or element for each additional 24 hours past the first 24 hours after the specified interval (e.g. payment is required for a delay of 72 (24 + 24 + 24) or more hours for a 24 hour service restoral interval) . For DS1 and DS3 transport services, a credit of 1 months recurring charge shall be given for each additional 24 hours past the first 8 hours after the specified interval (e.g. for a delay of 36 (4 + 8 + 24) hours) . When this credit is applicable, credits under Rule 10.3 or 10.7 shall not apply.

723-43-10.3 Missed Appointments. For each instance of a missed appointment (e.g. a mutually agreed upon time or window for a premise visit) by the incumbent with an end-use customer or representative of the competing telecommunications provider for the installation or repair of the incumbent's facilities or services for use by the competing telecommunications provider or its end- use customers, the incumbent telecommunications provider shall provide a credit of 2 months recurring charge for repair appointments, or the nonrecurring charge for installations, for the applicable service or element to the bill of the competing telecommunications provider. An appointment shall be considered to be missed if the incumbent telecommunications provider's representative is more than 1 hour late.
723-43-10.4 Recorded Usage Data. Whenever more than 5 percent of customer usage data for a specific billing date is provided to the competing telecommunications provider's billing center beyond the sixth day of the date of call recording, as denoted by the AMA system of the incumbent telecommunications provider, a credit to the competing telecommunications provider's bill shall be provided by the incumbent telecommunications provider. The credit shall be. equal to an amount which is the product of the number of messages delayed beyond six days times the average revenue per message times 0.000493 per day (i.e. an annual percentage rate of 18 percent compounded daily for each day). The average revenue per message is determined from the revenue associated only with the delayed messages.
723-43-10.5 Signaling System 7 (“CCS7”) Network Event. For each instance of an outage due to Signaling links, Service Control Points, Signal Transfer Points, or required databases, as more fully defined within 4 CCR 723-39, that are due to the failure of the incumbent telecommunications provider's equipment, facility, or software or human/process errors on the part of the incumbent telecommunications provider, and that is greater than 2 seconds on the incumbent telecommunications provider's network, and which prohibits call completion and/or database service availability access for the competing telecommunications provider or its customers in this state, the incumbent telecommunications provider shall provide a credit to the competing telecommunications provider bill, if the outage generated a trouble report from the competing telecommunications provider. This credit shall be equivalent to 2 months recurring charges for all CCS7 services affected by the outage (i.e. those that were either out-of-service or unusable because of the outage) up to an amount of $25,000 per event. A credit does not apply for blockage due to inadequate provisioning of facilities on the incumbent telecommunications provider's network by the competing telecommunications provider to meet the traffic demand For this credit to be applicable, the competing telecommunications provider must have signaling links routed over diverse (i.e. physically separate) facilities, unless such facilities are unavailable from the incumbent telecommunications provider.
723-43-10.6 Routing to Operator Services/Directory Assistance Platform. For each instance of 1,000 or more calls to the competing telecommunications provider's operator or directory assistance services platform blocked due to the failure of the incumbent telecommunications providers' equipment, facility, or software or human/process errors on the part of the incumbent telecommunications provider, the incumbent telecommunication provider shall provide a credit to the competing telecommunications provider of $1 per blocked call up to $25,000 per event. A credit does not apply for blockage due to inadequate provisioning of facilities on the incumbent's network by the competing telecommunications provider to meet the traffic demand. 723-43-10.7 Customer Specific Service or Unbundled Element Performance. For each instance in which Resale Services or Network Elements do not meet regulatory standards adopted by the Commission for technical performance {e.g. insertion loss, noise, bit error rates, etc.) of the applicable element due to the failure of the incumbent telecommunications provider's equipment, facility,“ or software or human/process errors on the part of the incumbent, the. incumbent telecommunications provider shall provide a credit to the competing telecommunications provider of an amount of $2 per incident per line or per DSO equivalent circuit, per day from the date of notice or complaint by the competing telecommunications provider until the date compliance with the standard is restored.