DEPARTMENT OF REGULATORY AGENCIES Division of Insurance CONSUMER PROTECTION (GENERAL)

3 CCR 702-6 [Editor’s Notes follow the text of the rules at the end of this CCR Document.] _________________________________________________________________________ Amended Regulation 6-1-1 Limiting Coverage Section 1 Authority Section 2 Background and Purpose Section 3 Applicability and Scope Section 4 Standards Section 5 Enforcement Section 6 Severability Section 7 Effective Date Section 8 History Section 1 Authority This regulation is published under the authority of Sections 10-1-108 (8), and 10-1-109, Colorado Revised Statutes.

Section 2 Background and Purpose The purpose of this regulation is to prescribe conditions to be met by all insurers issuing policies, riders, endorsements, and amendments which limit the coverage usually and normally afforded. Section 3 Applicability and Scope It is the responsibility of all insurance companies to see that all purchasers of policies issued by them are fully informed as to the coverages provided in those policies and the specific premiums charged for the particular perils insured and for any limitations, exceptions, or exclusions for which coverage is not provided.

Section 4 Standards A. Life And Accident And Health Insurance Any riders, endorsements, or amendments which limit coverage afforded by an existing policy shall not be effective unless and until the name insured has signified his acceptance thereof by placing his signature on the proposed rider, endorsement, or amendment, one signed and dated copy of which must be attached to the policy.

B. Property And Casualty Insurance

1. 1. Section 4A, above, applies.
2. 2. The insured is entitled to cancellation of the policy contract and to a pro rata return of the premium paid thereon if he does not wish to accept the proposed limitation.
3. 3. In addition, there must be a return to the insured at that time of the unearned premium covering the period or indemnity which is eliminated by the insured’s acceptance of the limiting rider, endorsement, or amendment.
4. 4. If an automobile policy is obtained from an insurance company which does not provide liability coverage for bodily injury and property damage, the following must be conspicuously displayed in 10 point print or larger, on the face of the policy and on the form furnished the insured:

"THIS POLICY DOES NOT MEET THE STATUTORY REQUIREMENTS OF THIS STATE’S "FINANCIAL RESPONSIBILITY" LAWS. IT DOES NOT PROVIDE LIABILITY COVERAGE FOR BODILY INJURY OR PROPERTY DAMAGE."

Section 5 Enforcement Noncompliance with this regulation may result, after proper notice and hearing, in the imposition, against any insurer, of any of the sanctions made available to the Commissioner in the Colorado Insurance Laws which includes, but is not limited to: fines, cease and desist orders, and suspension and/or revocation of a license or certificate of authority.

Section 6 Severability If any provision of this Regulation or the application thereof to any person or circumstance is for any reason held to be invalid, the remainder of the Regulation shall not be affected thereby. Section 7 Effective Date This regulation is effective February 1, 2004 Section 8 History This regulation was originally effective in 1974. Amended Regulation 6-1-1 effective February 1, 2004. Regulation 6-2-1 Repealed Effective 06/01/2012 AMENDED REGULATION 6-3-1 CONCERNING THE USE OF INDEPENDENT MARKET CONDUCT EXAMINERS AND APPEAL PROCESS FOR EXPENSES TABLE OF CONTENTS Section 1 AUTHORITY Section 2 BACKGROUND AND PURPOSE Section 3 RULE Section 4 ENFORCEMENT Section 5 SEVERABILITY Section 6 EFFECTIVE DATE Section 7 HISTORY Section 1 AUTHORITY This regulation is promulgated under the authority of § §10-1-109 and 10-1-204, C.R.S. Section 2 BACKGROUND AND PURPOSE The purpose of this regulation is to set forth requirements for the use of independent contract market conduct examiners and to provide a process for the appeal of expenses charged by such examiners. Section 3 RULE A. Selection of Independent Contract Market Conduct Examiners Independent contract market conduct examiners may be used to perform examinations of insurers. The following criteria must be considered when using such examiners:

1. 1. The Commissioner shall schedule market conduct examinations in accordance with factors outlined in § §10-1-203 and 10-16-416(1), C.R.S., based on market analysis where appropriate. The schedule of market conduct examinations may be changed as the need arises.
2. 2. To perform the examinations, the Commissioner shall first allocate all examiners based on the special expertise necessary to perform the examinations.
3. 3. In determining which insurers are to be examined by state employee examiners rather than independent contract market conduct examiners, the Commissioner shall first consider Colorado domestic insurers, and then insurers with Colorado regional home offices.
4. 4. Insurers may be examined without the usual advance notice if there is an immediate need or an emergency that requires the issues at hand to be resolved immediately, or an insurer’s practice is such that an immediate examination is the most appropriate action necessary for the protection of insurance consumers.

B. Appeal Process for Expenses of Independent Contract Market Conduct Examiners

1. 1. Prior to an examination, the Commissioner or his/her designee shall provide the insurer to be examined with an estimate of costs, fees and/or expenses for the examination.
2. 2. Independent contract market conduct examiners are required to bill insurers directly in accordance with guidelines maintained by the Commissioner.
3. 3. Whenever an insurer considers that expenses charged by an independent contract market conduct examiner are unreasonable, the insurer may contest the amount of fees, costs and/or expenses charged by filing an appeal with the Commissioner within ten (10) calendar days after receipt of the examiner’s billing. Such appeal must set forth the charges that are considered unreasonable and the basis for the claim. A copy of the appeal shall also be sent to the independent contract examiner. The insurer shall pay any non-contested fees, costs and/or expenses to the independent contract examiner in a timely manner.
4. 4. The Commissioner shall review the appeal from the insurer within ten (10) calendar days after receipt of such appeal and shall immediately notify the insurer in writing of his findings. Charges under dispute shall not be due until the Commissioner has reviewed the appeal and has rendered his written findings, which constitute final agency action.
5. 5. If the Commissioner determines that the charges under dispute are reasonable and in accordance with guidelines maintained by the Commissioner, the insurer shall immediately pay such charges to the independent contract market conduct examiner, and shall so notify the Commissioner.

Section 4 ENFORCEMENT Noncompliance with this regulation may result, after proper notice and hearing, in the imposition of any of the sanctions made available in the Colorado statutes pertaining to the business of insurance or other laws, which include the imposition of fines and/or suspension or revocation of license. Section 5 SEVERABILITY If any provision of this regulation or the application of it to any person or circumstance is for any reason held to be invalid; the remainder of the regulation shall not be affected. Section 6 EFFECTIVE DATE This amended regulation is effective August 31, 2005.

Section 7 HISTORY 1. Hearing date: January 5, 1998; Effective; April 1, 1998.

2. Hearing date: July 5, 2005; Effective August 31, 2005. New Regulation 6-3-2 Concerning The Use Of Independent Contractors For Informal Investigations And Appeal Process For Expenses Section 1 Authority Section 2 Basis and Purpose Section 3 Applicability and Scope Section 4 Definition Section 5 Rule Section 6 Enforcement Section 7 Severability Section 8 Effective Date Section 9 History Section 1 Authority This regulation is promulgated under the authority of § § 10-1-109 and 10-1-208, C.R.S. Section 2 Basis and Purpose This regulation sets the requirements for using independent contractors for informal investigations, and provides a process to appeal the expenses charged by such independent contractors. Section 3 Applicability and Scope This regulation shall apply to informal examinations of all authorized and unauthorized insurers and producers that transact insurance business in Colorado. Section 4 Definition “Informal Investigation” means a Division review, analysis, inquiry, and/or research into referrals, complaints or inquiries, to determine whether violations of the insurance laws or regulations have occurred. Informal investigations include, but are not limited to, Division reviews, analyses, and inquiries initiated as a result of an on-going, or completed financial or market conduct examination. Section 5 Rule A. Insurers and producers may be examined without advance notice when the Commissioner or the Commissioner’s designee finds that an immediate examination of the insurer’s or producer’s books, records or business practices is necessary for the protection of insurance consumers.

B. Selection of independent contractors to perform informal investigations

1. 1. Pursuant to Section § 10-1-208, C.R.S., the Commissioner may contract with a person, corporation or entity having technical or subject matter expertise or skill and experience in investigative techniques to perform informal investigations.
2. 2. The contractor may be the same contractor that performed, or is performing, a financial or market conduct examination of an insurer or producer. If an informal investigation is conducted subsequent to, or simultaneously with, a financial or market conduct examination, the Division and the independent contractor shall execute a separate contract for the informal investigation. Payments to the contractor for the informal investigation are governed by this Regulation 6-3-2.
3. 3. When determining whether to use independent contractors for informal investigations, the Division will consider whether it has sufficient available resources with sufficient technical expertise to perform the informal investigation. To the extent practical the Commissioner shall attempt to allocate Division employees possessing the necessary special expertise to perform the informal investigation before using an independent contractor.

C. Travel Requirements In addition to salary, independent contractors shall be compensated for travel, meals and lodging in a manner that is reasonable and consistent with industry practice.

D. Appeal Process for Expenses of Independent Contractor

1. 1. Prior to an informal investigation, the Commissioner or his/her designee shall provide the insurer or producer to be investigated with an estimate of costs, fees and/or expenses for the investigation.
2. 2. Independent contractors conducting informal investigations are required to bill insurers or producers directly in accordance with guidelines maintained by the Commissioner.
3. 3. Whenever an insurer or producer considers that expenses charged by an independent contractor are unreasonable, the insurer or producer may contest the amount of fees, costs and/or expenses charged by filing an appeal with the Commissioner within ten (10) calendar days after receipt of the independent contractor’s billing. Such appeal must set forth the charges that are considered unreasonable and the basis for the claim. The insurer or producer shall simultaneously mail a copy of the appeal to the independent contractor.
4. 4. The insurer or producer shall not delay payment of non-contested fees and costs pending the outcome of the appeal.
5. 5. The independent contractor may provide a written response to the Commissioner, with a copy to the insurer or producer, no later than thirteen (13) calendar days after the date the Division received the appeal. Failure to file a response shall not be considered an admission by the independent contractor of the allegations raised in the insurer’s or producer’s appeal. Insurers and producers may not file a reply to the independent contractor’s response.
6. 6. The Commissioner shall review the appeal from the insurer or producer and any independent contractor response within ten (10) calendar days after the last date for the independent contractor to file a response. The Commissioner shall notify the parties in writing of his findings.
7. 7. If the Commissioner determines that some or all of the charges under dispute are reasonable and in accordance with the Commissioner’s guidelines the insurer or producer shall promptly pay to the independent contractor all disputed charges approved by the Commissioner.
8. 8. Disputed charges shall not be due until the Commissioner has reviewed the appeal and rendered written findings.
9. 9. Undisputed charges shall be paid promptly and shall not be withheld pending the Commissioner’s finding on disputed charges.
10. 10. The Commissioner’s written order shall constitute final agency action for purposes of judicial review pursuant to § 24-4-106, C.R.S.

Section 6 Enforcement Noncompliance with this regulation may result, after proper notice and hearing, in the imposition of any of the sanctions made available in the Colorado statutes pertaining to the business of insurance or other laws, which include the imposition of fines and/or suspension or revocation of license. Section 7 Severability If any provision of this regulation or the application thereof to any person or circumstance is for any reason held to be invalid; the remainder of the regulation shall not be affected. Section 8 Effective Date This regulation is effective December 1, 2005.

Section 9 History Original regulation effective on December 1, 2005.

Amended Regulation 6-4-1 Privacy Of Consumer Financial And Health Information Article I. General Provisions Section 1. Authority Section 2. Basis and Purpose Section 3. Applicability and Scope Section 4. Definitions Article II. Privacy And Opt Out Notices For Financial Information Section 5. Initial Privacy Notice to Consumers Required Section 6. Annual Privacy Notice to Customers Required Section 7. Information to be Included in Privacy Notices Section 8. Form of Opt Out Notice to Consumers and Opt Out Methods Section 9. Revised Privacy Notices Section 10. Delivery Article III. Limits On Disclosures Of Financial Information Section 11. Limitation on Disclosure of Nonpublic Personal Financial Information to Nonaffiliated Third Panics Section 12. Limits on Redisclosure and Reuse of Nonpublic Personal Financial Information Section 13. Limits on Sharing Account Number Information for Marketing Purposes Article IV. Exceptions To Limits On Disclosures Of Financial Information Section 14. Exception to Opt Out Requirements for Disclosure of Nonpublic Personal Financial Information for Service Providers and Joint Marketing Section 15. Exceptions to Notice and Opt Out Requirements for Disclosure of Nonpublic Personal Financial Information for Processing and Servicing Transactions Section 16. Other Exceptions to Notice and Opt Out Requirements for Disclosure of Nonpublic Personal Financial Information Article V. Rules For Health Information Section 17. When Authorization Required for Disclosure of Nonpublic Personal Health Information Section 18. Authorizations Section 19. Authorization Request Delivery Section 20. Rules Section 21. Relationship to Colorado Laws Article VI. Additional Provisions Section 22. Protection of Fair Credit Reporting Act Section 23. Nondiscrimination Section 24. Enforcement Section 25. Severability Section 26. Effective Date Section 27. History Appendix A Sample Clauses Article I . General Provisions Section 1. Authority This regulation is promulgated pursuant to the authority granted by §10-1-108 C.R.S., §10-1-109, C.R.S; §10-5-117, C.R.S.; §10-16-109 C.R.S.; and §10-16-401(4)(o) C.R.S. Section 2. Basis and Purpose A. Purpose. This regulation governs the treatment of nonpublic personal health information and nonpublic personal financial information about individuals by all licensees of the Colorado Division of Insurance. This regulation:

1. (1) Requires a licensee to provide notice to individuals about its privacy policies and practices;
2. (2) Describes the conditions under which a licensee may disclose nonpublic personal health information and nonpublic personal financial information about individuals to affiliates and nonaffiliated third parties- and (3) Provides methods for individuals to prevent a licensee from disclosing that information. Section 3. Applicability and Scope This regulation applies to:
3. (1) Nonpublic personal financial information about individuals who obtain or are claimants or beneficiaries of products or services primarily for personal, family or household purposes from licensees. This regulation does not apply to information about companies or about individuals who obtain products or services for business, commercial or agricultural purposes; and (2) All nonpublic personal health information.

A. Compliance. A licensee domiciled in Colorado that is in compliance with this regulation in a state that has not enacted laws or regulations that meet the requirements of Title V of the Gramm-Leach- Bliley Act (PL 102-106) may nonetheless be deemed to be in compliance with Title V of the Gramm-Leach-Bliley Act in such other state.

B. Rules of Construction. The examples in this regulation and the sample clauses in Appendix A of the regulation are not exclusive. Compliance with an example or use of a sample clause, to the extent applicable, constitutes compliance with this regulation. Section 4. Definitions For purposes of this regulation, unless the context requires otherwise:

A. “Affiliate” means any company that controls, is controlled by, or is under common control with another company.

B.(1) “Clear and conspicuous” means that a notice is reasonably understandable and designed to call attention to the nature and significance of the information in the notice.

1. (2) Examples.
   1. (a) Reasonably understandable. A licensee makes its notice reasonably understandable if it:
      1. (i) Presents the information in the notice in clear, concise sentences, paragraphs, and sections;
      2. (ii) Uses short explanatory sentences or bullet lists whenever possible;
      3. (iii) Uses definite, concrete, everyday words and active voice whenever possible;
      4. (iv) Avoids multiple negatives;
      5. (v) Avoids legal and highly technical business terminology whenever possible; and (vi) Avoids explanations that are imprecise and readily subject to different interpretations.
   2. (b) Designed to call attention. A licensee designs its notice to call attention to the nature and significance of the information in it if the licensee:
      1. (i) Uses a plain-language heading to call attention to the notices (ii) Uses a typeface and type size that are easy to read;
      2. (iii) Provides wide margins and ample line spacing;
      3. (iv) Uses boldface or italics for key words; and (v) In a form that combines the licensee's notice with other information, uses distinctive type size, style, and graphic devices, such as shading or sidebars.
   3. (c) Notices on web sites. If a licensee provides a notice on a web page, the licensee designs its notice to call attention to the nature and significance of the information in it For example, the licensee uses text or visual cues to encourage scrolling down the page, if necessary, to view the entire notice. The licensee must ensure that other elements on the web site (such as text, graphics, hyperlinks or sound) do not distract attention from the notice, and the licensee either:
      1. (i) Places the notice on a screen that consumers frequently access, such as a page on which transactions are conducted; or (ii) Places a link on a screen that consumers frequently access, such as a page on which transactions are conducted, that connects directly to the notice and is labeled appropriately to convey the importance, nature and relevance of the notice.

C. “Collect” means to obtain information that the licensee organizes or can retrieve by the name of an individual or by identifying number, symbol or other identifying particular assigned to the individual, irrespective of the source of the underlying information.

D. “Commissioner” means the insurance commissioner of the State of Colorado.

E. “Company” means a corporation, limited liability company, business trust, general or limited partnership, association, sole proprietorship or similar organization. F.(1) “Consumer” means an individual who seeks to obtain, obtains or has obtained an insurance product or service from a licensee that is to be used primarily for personal, family or household purposes, and about whom the licensee has nonpublic personal information, or that individual's legal representative.

1. (2) Examples.
   1. (a) An individual who provides nonpublic personal information to a licensee in connection with obtaining or seeking to obtain financial, investment or economic advisory services relating to an insurance product or service is a consumer regardless of whether the licensee establishes an ongoing advisory relationship.
   2. (b) An applicant for insurance prior to the inception of insurance coverage is a licensee's consumer.
   3. (c) An individual who is a consumer of another financial institution is not a licensee's consumer solely because the licensee is acting as agent for, or provides processing or other services to, that financial institution.
   4. (d) An individual is a licensee's consumer if:
      1. (i)(I) the individual is a beneficiary of a life insurance policy underwritten by the licensee;
         1. (II) the individual is a claimant under an insurance policy issued by the licensee;
         2. (III) the individual is an insured or an annuitant under an insurance policy or an annuity, respectively, issued by the licensee; or (IV) the individual is a mortgagor of a mortgage covered. under a mortgage insurance policy, and
      2. (ii) the licensee discloses nonpublic personal financial information about the individual to a nonaffiliated third party other than as permitted under Sections 14,15 and 16 of this regulation.
   5. (e) Provided that the licensee provides the initial, annual and revised notices under Sections 5, 6 and 9 of this regulation to the plan sponsor, group or blanket insurance policyholder or group annuity contractholder, workers' compensation plan participant, and further provided that the licensee does not disclose to a nonaffiliated third party nonpublic personal financial information about such an individual other than as permitted under Sections 14,15 and 16 of this regulation, an individual is not the consumer of the licensee solely because he or she is:
      1. (i) A participant or a beneficiary of an employee benefit plan that the licensee administers or sponsors or for which the licensee acts as a trustee, insurer or fiduciary;
      2. (ii) Covered under a group or blanket insurance policy or group annuity contract issued by the licensee; or (iii) A beneficiary in a workers' compensation plan.

      (f)(i) The individuals described in Subparagraph (e)(i) through (iii) of this Paragraph are consumers of a licensee if the licensee does not meet all the conditions of Subparagraph (e).

      1. (ii) In no event shall the individuals, solely by virtue of the status described in Subparagraph (e)(i) through (iii) above, be deemed to be customers for purposes of this regulation.
   6. (g) An individual is not a licensee's consumer solely because he or she is a beneficiary of a trust for which the licensee is a trustee.
   7. (h) An individual is not a licensee's consumer solely because he or she has designated the licensee as trustee for a trust.

G. “Consumer reporting agency” has the same meaning as in Section 603(f) of the federal Fair Credit Reporting Act (15 U.S.C. 1681a(f)).

H. “Control” means:

1. (1) Ownership, control or power to vote twenty-five percent (25%) or more of the outstanding shares of any class of voting security of the company, directly or indirectly, or acting through one or more other persons;
2. (2) Control in any manner over the election of a majority of the directors, trustees or general partners (or individuals exercising similar functions) of the company, or (3) The power to exercise, directly or indirectly, a controlling influence over the management or policies of the company, as the commissioner determines.

I. “Customer” means a consumer who has a customer relationship with a licensee. J.(1) “Customer relationship” means a continuing relationship between a consumer and a licensee under which the licensee provides one or more insurance products 01 services to the consumer that are to be used primarily for personal, family or household purposes.

1. (2) Examples.
   1. (a) A consumer has a continuing relationship with a licensee if:
      1. (i) The consumer is a current policyholder of an insurance product issued by or through the licensee; or (ii) The consumer obtains financial, investment or economic advisory services relating to an insurance product or service from the licensee for a fee.
   2. (b) A consumer does not have a continuing relationship with a licenses if:
      1. (i) The consumer applies for insurance but does not purchase the insurance;
      2. (ii) The licensee sells the consumer airline travel insurance in an isolated transaction;
      3. (iii) The individual is no longer a current policyholder of an insurance product or no longer obtains insurance services with or through the licensee;
      4. (iv) The consumer is a beneficiary or claimant under a policy and has submitted a claim under a policy choosing a settlement option involving an ongoing relationship with the licensee;
      5. (v) The consumer is a beneficiary or a claimant under a policy and has submitted a claim under that policy choosing a lump sum settlement option;
      6. (vi) The customer's policy is lapsed, expired, or otherwise inactive or dormant under the licensee's business practices, and the licensee has not communicated with the customer about the relationship for a period of twelve (12) consecutive months, other than annual privacy notices, material required by law or regulation, communication at the direction of a state or federal authority, or promotional materials;
      7. (vii) The individual is an insured or an annuitant under an insurance policy or annuity, respectively, but is not the policyholder or owner of the insurance policy or annuity, or (viii) For the purposes of this regulation, the individual's last known address according to the licensee's records is deemed invalid. An address of record is deemed invalid if mail sent to that address by the licensee has been returned by the postal authorities as undeliverable and if subsequent attempts by the licensee to obtain a current valid address for the individual have been unsuccessful.

K.(1) “Financial institution” means any institution the business of which is engaging in activities that are financial in nature or incidental to such financial activities as described in Section 400 of the Bank Holding Company Act of 1956 (12 U.S.C. 1843(k)).

1. (2) Financial institution does not include:
   1. (i) Any person or entity with respect to any financial activity that is subject to the jurisdiction of the Commodity Futures Trading Commission under the Commodity Exchange Act (7 U.S.C. 1 et seq.);
   2. (ii) The Federal Agricultural Mortgage Corporation or any entity charged and operating under the Farm Credit Act of 1971 (12 U.S.C. 2001 et seq.); or (iii) Institutions chartered by Congress specifically to engage in securitizations, secondary market sales (including sales of servicing rights) or similar transactions related to a transaction of a consumer, as long as the institutions do not sell or transfer nonpublic personal information to a nonaffiliated third party. L.(1) “Financial product or service” means any product or service that a financial holding company could offer by engaging in an activity that is financial in nature or incidental to such a financial activity under Section 400 of the Bank Holding Company Act of 1956 (12 U.S.C. 1843(K)).
2. (2) Financial service includes a financial institution's evaluation or brokerage of information that the financial institution collects in connection with a request or an application from a consumer for a financial product or service.

M. “Health care” for the purposes of this regulation means:

1. (1) Preventive, diagnostic, therapeutic, rehabilitative, maintenance or palliative care, services, procedures, tests or counseling that:
   1. (a) Relates to the physical, mental or behavioral condition of an individual; or (b) Affects the structure or function of the human body or any part of the human body, including the banking of blood, sperm, organs or any other tissue; or
2. (2) Prescribing, dispensing or furnishing to an individual drugs or biologicals, or medical devices or health care equipment and supplies.

N. “Health care provider” means a physician or other health care practitioner licensed, accredited, certified, registered or regulated to perform specified health services consistent with Colorado law, or a health care facility.

O. “Health information” means any information or data except age or gender, whether oral or recorded in any form or medium, created by or derived from a health care provider or the consumer that relates to:

1. (1) The past, present or future physical, mental or behavioral health or condition of an individual;
2. (2) The provision of health care to an individual; or (3) Payment for the provision of health care to an individual. P.(1) “Insurance product or service” means any product or service that is offered by a licensee pursuant to the insurance laws of Colorado, including a Health Maintenance Organization or a Nonprofit Hospital, Medical-Surgical, and Health Service Corporation.
3. (2) Insurance service includes a licensee's evaluation, brokerage or distribution of information that the licensee collects in connection with a request or an application from a consumer for an insurance product or service.

Q.(1) “Licensee” means all licensed insurers, producers and other persons licensed or required to be licensed, or authorized or required to be authorized, or registered or required to be registered pursuant to the insurance laws of Colorado.

1. (2)(a) A licensee is not subject to the notice and opt out requirements for nonpublic personal financial information set forth in Articles I, IIIII, and IV of this regulation if the licensee is an employee, agent or other representative of another licensee (“the principal” ) and:
   1. (i) The principal otherwise complies with, and provides the notices required by, the provisions of this regulation; and (ii) The licensee does not disclose any nonpublic personal information to any person other than the principal or its affiliates in a manner permitted by this regulation.
   2. (b) Examples of employee, agent or other representative of a principal:
      1. (i) An insurance producer, public adjuster or other licensee who is employed by another insurance producer, public adjuster or other licensee;
      2. (ii) An insurance producer of an insurer;
      3. (iii) An insurance producer that has binding authority for an insurer, or (iv) A sublicensee of a licensee, whether or not the sublicensee is licensed in any other capacity.

   (3)(a) Subject to Subparagraph (b), “licensee” as defined in this regulation shall also include an unauthorized insurer that accepts business placed through a licensed surplus lines broker in Colorado, but only in regard to the surplus lines placements placed pursuant to Section 10-5-108 of Colorado's laws.

   1. (b) A surplus lines broker or surplus lines insurer shall be deemed to be in compliance with the notice and opt out requirements for nonpublic personal financial information set forth in Articles I, II, III, and IV of this regulation provided:
      1. (i) The broker or insurer does not disclose nonpublic personal information of a consumer or a customer to nonaffiliated third parties for any purpose, including joint servicing or marketing under Section 14 of this regulation, except as permitted by Section 15 or 16 of this regulation; and (ii) The broker or insurer delivers a notice to the consumer at the time a customer relationship is established on which the following clear and conspicuous notice is set forth:

Privacy Notice “Neither the U.S. brokers that handled this insurance nor the insurers that have underwritten this insurance will disclose nonpublic personal information concerning the buyer to nonaffiliates of the brokers or insurers except as permitted by law.”

R.(1) “Nonaffiliated third party” means any person except:

1. (a) A licensee's affiliate; or (b) A person employed jointly by a licensee and any company that is not the licensee's affiliate (but nonaffiliated third party includes the other company that jointly employs the person).
2. (2) Nonaffiliated third party includes any company that is an affiliate solely by virtue of the direct or indirect ownership or control of the company by the licensee or its affiliate in conducting merchant banking or investment banking activities of the type described in Section 4(k)(4)(H) or insurance company investment activities of tie type described in Section 4(k)(4)(I) of the federal Bank Holding Company Act (12 U.S.C. 1843(k) (4XH)and(I)).

S. “Nonpublic personal information” means nonpublic personal financial information and nonpublic personal health information.

T.(1) “Nonpublic personal financial information” means:

1. (a) Personally identifiable financial information; and (b) Any list, description or other grouping of consumers (and publicly available information pertaining to them) that is derived using any personally identifiable financial information that is not publicly available.
2. (2) Nonpublic personal financial information does not include:
   1. (a) Health information;
   2. (b) Publicly available information, except as included on a list described in Subsection T(1)(b) of this section; or (c) Any list, description or other grouping of consumers (and publicly available information pertaining to them) that is derived without using any personally identifiable financial information that is not publicly available.
3. (3) Examples of lists.
   1. (a) Nonpublic personal financial information includes any list of individuals' names and street addresses that is derived in whole or in part using personally identifiable financial information that is not publicly available, such as account numbers.
   2. (b) Nonpublic personal financial information does not include any list of individuals' names and addresses that contains only publicly available information, is not derived in whole or in part using personally identifiable financial information that is not publicly available, and is not disclosed in a manner that indicates that any of the individuals on the list is a consumer of a financial institution.

U. “Nonpublic personal health information” means health information:

1. (1) That identifies an individual who is the subject of the information; or (2) With respect to which there is a reasonable basis to believe that the information could be used to identify an individual.

V.(1) “Personally identifiable financial information” means any information:

1. (a) A consumer provides to a licensee to obtain an insurance product or service from the licensee;
   1. (b) About a consumer resulting from a transaction involving an insurance product or service between a licensee and a consumer; or (c) The licensee otherwise obtains about a consumer in connection with providing an insurance product or service to that consumer.
2. (2) Examples.
   1. (a) Information included. Personally identifiable financial information includes:
      1. (i) Information a consumer provides to a licensee on an application to obtain an insurance product or service;
      2. (ii) Account balance information and payment history, (iii) The fact that an individual is or has been one of the licensee's customers or has obtained an insurance product or service from the licensee;
      3. (iv) Any information about the licensee's consumer if it is disclosed in a manner that indicates that the individual is or has been. the licensee's consumer, (v) Any information that a consumer provides to a licensee or that the licensee or its agent otherwise obtains in connection with collecting on a loan or servicing a loan;
      4. (vi) Any information the licensee collects through an Internet cookie (an information-collecting device from a web server); and (vii) Information from a consumer report.
   2. (b) Information not included. Personally identifiable financial information does not include:
      1. (i) Health information;
      2. (ii) A list of names and addresses of customers of an entity that is not a financial institution; and (iii) Information that does not identify a consumer, such as aggregate information or blind data that does not contain personal identifiers such as account numbers, names or addresses.

W.(1) “Publicly available information” means any information that a licensee has a reasonable basis to believe is lawfully made available to the general public from:

1. (a) Federal, state or local government records;
   1. (b) Widely distributed media; or (c) Disclosures to the general public that are required to be made by federal, state or local law.
2. (2) Reasonable basis. A licensee has a reasonable basis to believe that information is lawfully made available to the general public if the licensee has taken steps to determine:
   1. (a) That the information is of the type that is available to the general public; and (b) Whether an individual can direct that the information not be made available to the general public and, if so, that the licensee's consumer has not done so.
3. (3) Examples.
   1. (a) Government records. Publicly available information in government records includes information in government real estate records and security interest filings.
   2. (b) Widely distributed media. Publicly available information from widely distributed media includes information from a telephone book, a television or radio program, a newspaper or a web site that is available to the general public on an unrestricted basis. A web site is not restricted merely because an Internet service provider or a site operator requires a fee or a password, so long as access is available to the general public.
   3. (c) Reasonable basis.
      1. (i) A licensee has a reasonable basis to believe that mortgage information is lawfully made available to the general public if the licensee has determined that the information is of the type included on the public record in the jurisdiction where the mortgage would be recorded.
      2. (ii) A licensee has a reasonable basis to believe that an individual's telephone number is lawfully made available to the general public if the licensee has located the telephone number in the telephone book or the consumer has informed you that the telephone number is listed. Article II . Privacy And Opt Out Notices For Financial Information Section 5. Initial Privacy Notice to Consumers Required

A. Initial notice requirement. A licensee shall provide a clear and conspicuous notice that accurately reflects its privacy policies and practices to:

1. (1) Customer. An individual who becomes the licensee's customer, not later than when the licensee establishes a customer relationship, except as provided in Subsection E of this section; and (2) Consumer. A consumer, before the licensee discloses any nonpublic personal financial information about the consumer to any nonaffiliated third party, if the licensee makes a disclosure other than as authorized by Sections 15 and 16.

B. When initial notice to a consumer is not required. A licensee is not required to provide an initial notice to a consumer under Subsection A(2) of this section if: .

1. (1) The licensee does not disclose any nonpublic personal financial information about the consumer to any nonaffiliated third party, other than as authorized by Section:; 15 and 16, and the licensee does not have a customer relationship with the consumer; or (2) A notice has been provided by an affiliated licensee, as long as the notice; clearly identifies all licensees to whom the notice applies and is accurate with respect to the licensee and the other institutions.

C. When the licensee establishes a customer relationship.

1. (1) General rule. A licensee establishes a customer relationship at the time the licensee and the consumer enter into a continuing relationship.
2. (2) Examples of establishing customer relationship. A licensee establishes a customer relationship when the consumer
   1. (a) Becomes a policyholder of a licensee that is an insurer when the insurer delivers an insurance policy or contract to the consumer, or in the case of a licensee that is an insurance producer or surplus line broker, obtains insurance through that licensee; or (b) Agrees to obtain financial, economic or investment advisory services relating to insurance products or services for a fee from the licensee.

D. Existing customers. When an existing customer obtains a new insurance product or service from a licensee that is to be used primarily for personal, family or household purposes, the licensee satisfies the initial notice requirements of Subsection A of this section as follows:

1. (1) The licensee may provide a revised policy notice, under Section 9, that covers the customer's new insurance product or service; or (2) If the initial, revised or annual notice that the licensee most recently provided to that customer was accurate with respect to the new insurance product or service, the licensee does not need to provide a new privacy notice under Subsection A of this section.

E. Exceptions to allow subsequent delivery of notice.

1. (1) A licensee may provide the initial notice required by Subsection A (1) of this section within a reasonable time after the licensee establishes a customer relationship if:
   1. (a) Establishing the customer relationship is not at the customer's election; or (b) Providing notice not later than when the licensee establishes a customer relationship would substantially delay the customer's transaction and the customer agrees to receive the notice at a later time.
2. (2) Examples of exceptions.
   1. (a) Not at customer's election. Establishing a customer relationship is not at the customer's election if a licensee acquires or is assigned a customer's policy from another financial institution or residual market mechanism and the customer does not have a choice about the licensee's acquisition or assignment.
   2. (b) Substantial delay of customer's transaction. Providing notice not later than when a licensee establishes a customer relationship would substantially delay the customer's transaction when the licensee and the individual agree over the telephone to enter into a customer relationship involving prompt delivery of the insurance product or service.
   3. (c) No substantial delay of customer's transaction. Providing notice not later than when a licensee establishes a customer relationship would not substantially delay the customer's transaction when the relationship is initiated in person at the licensee's office or through other means by which the customer may view the notice, such as on a web site.

F. Delivery. When a licensee is required to deliver an initial privacy notice by this:; section, the licensee shall deliver it according to Section 10. If the licensee uses a short-form initial notice for non- customers according to Section 7D, the licensee may deliver its privacy notice according to Section 7D(3).

Section 6. Annual Privacy Notice to Customers Required A.(1) General rule. A licensee shall provide a clear and conspicuous notice to customers that accurately reflects its privacy policies and practices not less than annually during the continuation of the customer relationship. Annually means at least one in any period of twelve (12) consecutive months during which that relationship exists. A licensee may define the twelve-consecutive-month period, but the licensee shall apply it to the customer on a consistent basis.

1. (2) Example. A licensee provides a notice annually if it defines the twelve- consecutive-month period as a calendar year and provides the annual notice to the customer once in each calendar year following the calendar year in which the licensee provided the initial notice. For example, if a customer opens an account on any day of year 1, the licensee shall provide an annual notice to that customer by December 31 of year 2. B.(1) Termination of customer relationship. A licensee is not required to provide an annual notice to a former customer. A former customer is an individual with whom a licensee no longer has a continuing relationship.
2. (2) Examples.
   1. (a) A licensee no longer has a continuing relationship with an individual if the individual no longer is a current policyholder of an insurance product or r o longer obtains insurance services with or through the licensee.
   2. (b) A licensee no longer has a continuing relationship with an individual if the individual's policy is lapsed, expired or otherwise inactive or dormant under the licensee's business practices, and the licensee has not communicated with the customer about the relationship for a period of twelve (12) consecutive months, other than to provide annual privacy notices, material required by law or regulation, or promotional materials.
   3. (c) For the purposes of this regulation, a licensee no longer has a continuing relationship with an individual if the individual's last known address according to the licensee's records is deemed invalid. An address of record is deemed invalid if mail sent to that address by the licensee has been returned by the postal authorities as undeliverable and if subsequent attempts by the licensee to obtain a current valid address for the individual have been unsuccessful.
   4. (d) A licensee no longer has a continuing relationship with a customer in the case of providing real estate settlement services, at the time the customer completes execution of all documents related to the real estate closing, payment for those services has been received, or the licensee was completed all of its responsibilities with respect to the settlement, including filing documents on the public record, whichever is later.

C. Delivery. When a licensee is required by this section to deliver an annual privacy notice, the licensee shall deliver it according to Section 10.

Section 7. Information to be Included in Privacy Notices A. General rule. The initial, annual and revised privacy notices that a licensee provides under Sections 5, 6 and 9 shall include each of the following items of information, in addition to any other information the licensee wishes to provide, that applies to the licensee and to the consumers to whom the licensee sends its privacy notice:

1. (1) The categories of nonpublic personal financial information that the licensee collects;
2. (2) The categories of nonpublic personal financial information that the licensee discloses;
3. (3) The categories of affiliates and nonaffiliated third parties to whom the licensee discloses nonpublic personal financial information, other than those parties to whom the licensee discloses information under Sections 15 and 16;
4. (4) The categories of nonpublic personal financial information about the licensee's former customers that the licensee discloses and the categories of affiliates and nonaffiliated third parties to whom the licensee discloses nonpublic personal financial information about the licensee's former customers, other than those parties to whom the licensee discloses information under Sections 15 and 16;
5. (5) If a licensee discloses nonpublic personal financial information to a nonaffiliated third party under Section 14 (and no other exception in Sections 15 and 16 applies to that disclosure), a separate description of the categories of information the licensee discloses and the categories of third parties with whom the licensee has contracted;
6. (6) An explanation of the consumer's right under Section 11A to opt out of the disclosure of nonpublic personal financial information to nonaffiliated third parties, including the methods by which the consumer may exercise that right at that time;
7. (7) Any disclosures that the licensee makes under Section 603(d)(2)(A)(iii) of the federal Fair Credit Reporting Act (15 U.S.C. 1681a(d)(2)(A)(iii)) (that is notices regarding the ability to opt out of disclosures of information among affiliates);
8. (8) The licensee's policies and practices with respect to protecting the confidentiality and security of nonpublic personal information; and (9) Any disclosure that the licensee makes under Subsection B of this section

B. Description of parties subject to exceptions. If a licensee discloses nonpublic personal financial information as authorized under Sections 15 and 16, the licensee is not required to list those exceptions in the initial or annual privacy notices required by Sections 5 and 6. When describing the categories of parties to whom disclosure is made, the licensee is required to state only that it makes disclosures to other affiliated or nonaffiliated third parties, as applicable, as permitted by law.

C. Examples.

1. (1) Categories of nonpublic personal financial information that the licensee collects. A licensee satisfies the requirement to categorize the nonpublic personal financial information it collects if the licensee categorizes it according to the source of the information, as applicable:
   1. (a) Information from the consumer;
   2. (b) Information about the consumer's transactions with the licensee or its affiliates;
   3. (c) Information about the consumer's transactions with nonaffiliated third parties; and (d) Information from a consumer reporting agency.
2. (2) Categories of nonpublic personal financial information a licensee discloses.
   1. (a) A licensee satisfies the requirement to categorize nonpublic personal financial information it discloses if the licensee categorizes the information according to source, as described in Paragraph (1), as applicable, and provides a few examples to illustrate the types of information in each category. These might include:
      1. (i) Information from the consumer, including application information, such as assets and income and identifying information, such as name, address and social security number, (ii) Transaction information, such as information about balances, payment history and parties to the transaction; and (iii) Information from consumer reports, such as a consumer's creditworthiness and credit history.
   2. (b) A licensee does not adequately categorize the information that it discloses if the licensee uses only general terms, such as transaction information about the consumer.
   3. (c) If a licensee reserves the right to disclose all of the nonpublic personal financial information about consumers that it collects, the licensee may simply state that fact without describing the categories or examples of nonpublic personal information that the licensee discloses.
3. (3) Categories of affiliates and nonaffiliated third parties to whom the licensee discloses.
   1. (a) A licensee satisfies the requirement to categorize the affiliates and nonaffiliated third parties to which the licensee discloses nonpublic personal financial information about consumers if the licensee identifies the types of businesses in which they engage.
   2. (b) Types of businesses may be described by general terms only if the licensee uses a few illustrative examples of significant lines of business. For example, a licensee may use the term financial products or services if it includes appropriate examples of significant lines of businesses, such as life insurer, automobile insurer, consumer banking or securities brokerage.
   3. (c) A licensee also may categorize the affiliates and nonaffiliated third parties to which it discloses nonpublic personal financial information about consumers using more detailed categories.
4. (4) Disclosures under exception for service providers and joint marketers. If a licensee discloses nonpublic personal financial information under the exception in Section 14 to a nonaffiliated third party to market products or services that it offers alone or jointly with another financial institution, the licensee satisfies the disclosure requirement of Subsection A(5) of this section if it:
   1. (a) Lists the categories of nonpublic personal financial information it discloses, using the same categories and examples the licensee used to meet the requirements of Subsection A(2) of this section, as applicable; and (b) States whether the third party is:
      1. (i) A service provider that performs marketing services on the licensee's behalf or on behalf of the licensee and another financial institution; or (ii) A financial institution with whom the licensee has a joint marketing agreement.
5. (5) Simplified notices. If a licensee does not disclose, and does not wish to reserve the right to disclose, nonpublic personal financial information about customers CT former customers to affiliates or nonaffiliated third parties except as authorized under Sections 15 and 16, the licensee may simply state that fact in addition to the information it shall provide under Subsections A(1), A(8), A(9), and Subsection B of this section.
6. (6) Confidentiality and security. A licensee describes its policies and practices with respect to protecting the confidentiality and security of nonpublic personal financial information if it does both of the following:
   1. (a) Describes in general terms who is authorized to have access to the information; and (b) States whether the licensee has security practices and procedures in place to ensure the confidentiality of the information in accordance with the licensee's policy. The licensee is not required to describe technical information about the safeguards it uses.

D. Short-form initial notice with opt out notice for non-customers.

1. (1) A licensee may satisfy the initial notice requirements in Sections 5A(2) and 8C for a consumer who is not a customer by providing a short-form initial notice at the same time as the licensee delivers an opt out notice as required in Section 8.
2. (2) A short-form initial notice shall:
   1. (a) Be clear and conspicuous;
   2. (b) State that the licensee's privacy notice is available upon request; and (c) Explain a reasonable means by which the consumer may obtain that notice.
3. (3) The licensee shall deliver its short-form initial notice according to Section 10. The licensee is not required to deliver its privacy notice with its short-form initial notice. The licensee instead may simply provide the consumer a reasonable means to obtain its privacy notice. If a consumer who receives the licensee's short-form notice requests the licensee's privacy notice, the licensee shall deliver its privacy notice according to Section 10.
4. (4) Examples of obtaining privacy notice. The licensee provides a reasonable means by which a consumer may obtain a copy of its privacy notice if the licensee:
   1. (a) Provides a toll-free telephone number that the consumer may call to request the notice; or (b) For a consumer who conducts business in person at the licensee's office, maintains copies of the notice on hand that the licensee provides to the consumer immediately upon request

E. Future disclosures. The licensee's notice may include:

1. (1) Categories of nonpublic personal financial information that the licensee reserves the right to disclose in the future, but does not currently disclose; and (2) Categories of affiliates or nonaffiliated third parties to whom the licensee reserves the right in the future to disclose, but to whom the licensee does not currently disclose, nonpublic personal financial information.

F. Sample clauses. Sample clauses illustrating some of the notice content required by this section are included in Appendix A of this regulation.

Section 8. Form of Opt Out Notice to Consumers and Opt Out Methods A.(1) Form of opt out notice. If a licensee is required to provide an opt out notice under Section 11 A, it shall provide a clear and conspicuous notice to each of its consumers that accurately explains the right to opt out under that section. The notice shall state:

1. (a) That the licensee discloses or reserves the right to disclose nonpublic personal financial information about its consumer to a nonaffiliated third party, (b) That the consumer has the right to opt out of that disclosure; and ( c) A reasonable means by which the consumer may exercise the opt out right.
2. (2) Examples.
   1. (a) Adequate opt out notice. A licensee provides adequate notice that the consumer can opt out of the disclosure of nonpublic personal financial information to a nonaffiliated third party if the licensee:
      1. (i) Identifies all of the categories of nonpublic personal financial information that it discloses or reserves the right to disclose, and all of the categories of nonaffiliated third parties to which the licensee discloses the information, as described in Section 7A(2) and (3), and states that the consumer can opt out of the disclosure of that information; and (ii) Identifies the insurance products or services that the consumer obtains from the licensee, either singly or jointly, to which the opt out direction would apply.
   2. (b) Reasonable opt out means. A licensee provides unreasonable means to exercise an opt out right if it:
      1. (i) Designates check-off boxes in a prominent position on the relevant forms with the opt out notice;
      2. (ii) Includes a reply form together with the opt out notice;
      3. (iii) Provides an electronic means to opt out, such as a form that can be sent via electronic mail or a process at the licensee's web site, if the consumer agrees to the electronic delivery of information; or (iv) Provides a toll-free telephone number that consumers may call to opt out
   3. (c) Unreasonable opt out means. A licensee does not provide a reasonable means of opting out if:
      1. (i) The only means of opting out is for the consumer to write his or her own letter to exercise that opt out right; or (ii) The only means of opting out as described in any notice subsequent to the initial notice is to use a check-off box that the licensee provided with the initial notice but did not include with the subsequent notice.
   4. (d) Specific opt out means. A licensee may require each consumer to opt out through a specific means, as long as that means is reasonable for that consumer.

B. Same form as initial notice permitted. A licensee may provide the opt out notice together with or on the same written or electronic form as the initial notice the licensee provides in accordance with Section 5.

C. Initial notice required when opt out notice delivered subsequent to initial notice. If a licensee provides the opt out notice later than required for the initial notice in accordance with Section 5, the licensee shall also include a copy of the initial notice with the opt out notice in writing or, if the consumer agrees, electronically.

D. Joint relationships.

1. (1) If two (2) or more consumers jointly obtain an insurance product or service from a licensee, the licensee may provide a single opt out notice. The licensee's opt out notice shall explain how the licensee will treat an opt out direction by a joint consumer (as explained in Paragraph (5) of this subsection).
2. (2) Any of the joint consumers may exercise the right to opt out. The licensee may either:
   1. (a) Treat an opt out direction by a joint consumer as applying to all of the associated joint consumers; or (b) Permit each joint consumer to opt out separately,
3. (3) If a licensee permits each joint consumer to opt out separately, the licensee shall permit one of the joint consumers to opt out on behalf of all of the joint consumer;.
4. (4) A licensee may not require all joint consumers to opt out before it implements any opt out direction.
5. (5) Example. If John and Mary are both named policyholders on a homeowner's insurance policy issued by a licensee and the licensee sends policy statements to John's address, the licensee may do any of the following, but it shall explain in its opt out notice which opt out policy the licensee will follow:
   1. (a) Send a single opt out notice to John's address, but the licensee shall accept an opt out direction from either John or Mary.
   2. (b) Treat an opt out direction by either John or Mary as applying to the entire policy. If the licensee does so and John opts out, the licensee may not require Mary to opt out as well before implementing John's opt out direction.
   3. (c) Permit John and Mary to make different opt out directions. If the licensee does so:
      1. (i) It shall permit John and Mary to opt out for each other, (ii) If both opt out, the licensee shall permit both of them to notify it in a single response (such as on a form or through a telephone call); and (iii) If John opts out and Mary does not, the licensee may only disclose nonpublic personal financial information about Mary, but not about John and not about John and Mary jointly.

E. Time to comply with opt out. A licensee shall comply with a consumer's opt out direction as soon as reasonably practicable after the licensee receives it.

F. Continuing right to opt out. A consumer may exercise the right to opt out at any time.

G. Duration of consumer's opt out direction.

1. (1) A consumer's direction to opt out under this section is effective until the consumer revokes it in writing or, if the consumer agrees, electronically.
2. (2) When a customer relationship terminates, the customer's opt out direction continues to apply to the nonpublic personal financial information that the licensee collected during or related to that relationship. If the individual subsequently establishes a new customer relationship with the licensee, the opt out direction that applied to the former relationship does not apply to the new relationship.

H. Delivery. When a licensee is required to deliver an opt out notice by this section, the licensee shall deliver it according to Section 10.

Section 9. Revised Privacy Notices A. General rule. Except as otherwise authorized in this regulation, a licensee shall not, directly or through an affiliate, disclose any nonpublic personal financial information about a consumer to a nonaffiliated third party other than as described in the initial notice that the licensee provided to that consumer under Section 5, unless:

1. (1) The licensee has provided to the consumer a clear and conspicuous revised notice that accurately describes its policies and practices;
2. (2) The licensee has provided to the consumer a new opt out notice;
3. (3) The licensee has given the consumer a reasonable opportunity, before the licensee discloses the information to the nonaffiliated third parry, to opt out of the disclosure; and (4) The consumer does not opt out.

B. Examples.

1. (1) Except as otherwise permitted by Sections 14,15 and 16, a licensee shall provide a revised notice before it:
   1. (a) Discloses a new category of nonpublic personal financial information to any nonaffiliated third party, (b) Discloses nonpublic personal financial information to a new category of nonaffiliated third party, or (c) Discloses nonpublic personal financial information about a former customer to a nonaffiliated third party, if that former customer has not had the opportunity to exercise an opt out right regarding that disclosure.
2. (2) A revised notice is not required if the licensee discloses nonpublic personal financial information to a new nonaffiliated third party that the licensee adequately described in its prior notice.

C. Delivery. When a licensee is required to deliver a revised privacy notice by this section, the licensee shall deliver it according to Section 10.

Section 10. Delivery A. How to provide notices. A licensee shall provide any notices that this regulation requires so that each consumer can reasonably be expected to receive actual notice in writing or, if the consumer agrees, electronically.

B.(1) Examples of reasonable expectation of actual notice. A licensee may reasonably expect that a consumer will receive actual notice if the licensee:

1. (a) Hand-delivers a printed copy of the notice to the consumer;
   1. (b) Mails a printed copy of the notice to the last known address of the consumer separately, or in a policy, billing or other written communication:
   2. (c) For a consumer who conducts transactions electronically, posts the notice on the electronic site and requires the consumer to acknowledge receipt of the notice as a necessary step to obtaining a particular insurance product or service;
   3. (d) For an isolated transaction with a consumer, such as the licensee providing an insurance quote or selling the consumer travel insurance, posts the notice and requires the consumer to acknowledge receipt of the notice as a necessary step to obtaining the particular insurance product or service.
2. (2) Examples of unreasonable expectation of actual notice. 'A licensee may not, however, reasonably expect that a consumer will receive actual notice of its privacy policies and practices if it:
   1. (a) Only posts a sign in its office or generally publishes advertisements of its privacy policies and practices; or (b) Sends the notice via electronic mail to a consumer who does not obtain an insurance product or service from the licensee electronically.

C. Annual notices only. A licensee may reasonably expect that a customer will receive actual notice of the licensee's annual privacy notice if:

1. (1) The customer uses the licensee's web site to access insurance products and services electronically and agrees to receive notices at the web site and the licensee posts its current privacy notice continuously in a clear and conspicuous manner on the web site; or (2) The customer has requested that the licensee refrain from sending any information regarding the customer relationship, and the licensee's current privacy notice remains available to the customer upon request.

D. Oral description of notice insufficient. A licensee may not provide any notice required by this regulation solely by orally explaining the notice, either in person or over the telephone.

E. Retention or accessibility of notices for customers.

1. (1) For customers only, a licensee shall provide the initial notice required by Section 5A(1), the annual notice required by Section 6A, and the revised notice required by Section 9 so that the customer can retain them or obtain them later in writing or, 'if the customer agrees, electronically.
2. (2) Examples of retention or accessibility. A licensee provides a privacy notice to the customer so that the customer can retain it or obtain it later if the licensee:
   1. (a) Hand-delivers a printed copy of the notice to the customer;
   2. (b) Mails a printed copy of the notice to the last known address of the customer; or (c) Makes its current privacy notice available on a web site (or a link to another web site) for the customer who obtains an insurance product or service electronically and agrees to receive the notice at the web site.

F. Joint notice with other financial institutions. A licensee may provide a joint notice from the licensee and one or more of its affiliates or other financial institutions, as identified in the notice, as long as the notice is accurate with respect to the licensee and the other institutions. A licensee also may provide a notice on behalf of another financial institution.

G. Joint relationships. If two (2) or more consumers jointly obtain an insurance product or service from a licensee, the licensee may satisfy the initial, annual and revised notice requirements of Sections 5 A, 6A and 9A, respectively., by providing one notice 13 those consumers jointly. Article III . Limits On Disclosures Of Financial Information Section 11. Limits on Disclosure of Nonpublic Personal Financial Information to Nonaffiliated Third Parties A.(1) Conditions for disclosure Except as otherwise authorized in this regulation, a licensee may not, directly or through any affiliate, disclose any nonpublic personal financial information about a consumer to a nonaffiliated third party unless:

1. (a) The licensee has provided to the consumer an initial notice as required under Section 5;
   1. (b) The licensee has provided to the consumer an opt out notice as required in Section 8;
   2. (c) The licensee has given the consumer a reasonable opportunity, before it discloses the information to the nonaffiliated third party, to opt out of the disclosure; and (d) The consumer does not opt out.
2. (2) Opt out definition. Opt out means a direction by the consumer that the licensee not disclose nonpublic personal financial information about that consumer to a nonaffiliated third party, other than as permitted by Sections 14,15 and 16.
3. (3) Examples of reasonable opportunity to opt out. A licensee provides a consumer with a reasonable opportunity to opt out if:
   1. (a) By mail. The licensee mails the notices required in-Paragraph (1 ) of this subsection to the consumer and allows the consumer to opt out by mailing a form, calling a toll-free telephone number or any other reasonable means within thirty (30) days from the date the licensee mailed the notices.
   2. (b) By electronic means. A customer opens an on-line account with a licensee and agrees to receive the notices required in Paragraph (1) of this subsection electronically, and the licensee allows the customer to opt out by any reasonable means within thirty (30) days after the date that the customer acknowledges receipt of the notices in conjunction with opening the account.
   3. (c) Isolated transaction with consumer. For an isolated transaction such as providing the consumer with an insurance quote, a licensee provides the consumer with a reasonable opportunity to opt out if the licensee provides the notices required in Paragraph (1) of this subsection at the time of the transaction and requests that the consumer decide, as a necessary part of the transaction, whether to opt out before completing the transaction.

B. Application of opt out to all consumers and all nonpublic personal financial information.

1. (1) A licensee shall comply with this section, regardless of whether the licensee and the consumer have established a customer relationship.
2. (2) Unless a licensee complies with this section, the licensee may not directly or through any affiliate, disclose any nonpublic personal financial information about a consumer that the licensee has collected, regardless of whether the licensee collected it before or after receiving the direction to opt out from the consumer.

C. Partial opt out. A licensee may allow a consumer to select certain nonpublic personal financial information or certain nonaffiliated third parties with respect to which the consumer wishes to opt out.

Section 12. Limits on Redisclosure and Reuse of Nonpublic Personal Financial Information A.(1) Information the licensee receives under an exception. If a licensee receives nonpublic personal financial information from a nonaffiliated financial institution under an exception in Sections 15 or 16 of this regulation, the licensee's disclosure and use of that information is limited as follows:

1. (a) The licensee may disclose the information to the affiliates of the financial institution from which the licensee received the information;
   1. (b) The licensee may disclose the information to its affiliates, but the licensee's affiliates may, in turn, disclose and use the information only to the extent that the licensee may disclose and use the information; and (c) The licensee may disclose and use the information pursuant to an exception in Sections 15 or 16 of this regulation, in the ordinary course of business to carry out the activity covered by the exception under which the licensee received the information.
2. (2) Example. If a licensee receives information from a nonaffiliated financial institution for claims settlement purposes, the licensee may disclose the information for fraud prevention an response to a properly authorized subpoena. The licensee may not disclose that information to a third party for marketing purposes or use that information for its own marketing purposes.

B.(1) Information a licensee receives outside of an exception. If a licensee receives nonpublic personal financial information from a nonaffiliated financial institution other than under an exception in Sections 15 or 16 of this regulation, the licensee may disclose the information only:

1. (a) To the affiliates of the financial institution from which the licensee received the information;
   1. (b) To its affiliates, but its affiliates may, in turn, disclose the information only to the extent that the licensee may disclose the information; and (c) To any other person, if the disclosure would be lawful if made directly to that person by the financial institution from which the licensee received the information.
2. (2) Example. If a licensee obtains a customer list from a nonaffiliated financial institution outside of the exceptions in Sections 15 or 16:
   1. (a) The licensee may use that list for its own purposes; and (b) The licensee may disclose that list to another nonaffiliated third party only if the financial institution from which the licensee purchased the list could have lawfully disclosed the list to that third party. That is, the licensee may disclose the list in accordance with the privacy policy of the financial institution from which the licensee received the list, as limited by the opt out direction of each consumer whose nonpublic personal financial information the licensee intends to disclose, and the licensee may disclose the list in accordance with an exception in Sections 15 or 16, such as to the licensee's attorneys or accountants.

C. Information a licensee discloses under an exception. If a licensee discloses nonpublic personal financial information to a nonaffiliated third party under an exception in Sections 15 or 16 of this regulation, the third party may disclose and use that information only as follows:

1. (1) The third party may disclose the information to the licensee's affiliates;
2. (2) The third party may disclose the information to its affiliates, but its affiliates may, in turn, disclose and use the information only to the extent that the third party may disclose and use the information; and (3) The third party may disclose and use the information pursuant to an exception in Sections 15 or 16 in the ordinary course of business to carry out the activity covered by the exception under which it received the information.

D. Information a licensee discloses outside of an exception. If a licensee discloses nonpublic personal financial information to a nonaffiliated third party other than under an exception in Sections 15 or 16 of this regulation, the third party may disclose the information only:

1. (1) To the licensee's affiliates;
2. (2) To the third party's affiliates, but the third party's affiliates, in rum, may disclose the information only to the extent the third party can disclose the information; and (3) To any other person, if the disclosure would be lawful if the licensee made it directly to that person.

Section 13. Limits on Sharing Account Number Information for Marketing Purposes A. General prohibition on disclosure of account numbers. A licensee shall not, directly or through an affiliate, disclose, other than to a consumer reporting agency, a policy number or similar form of access number or access code for a consumer's policy or transaction account to any nonaffiliated third party for use in telemarketing, direct mail marketing or other marketing through electronic mail to the consumer.

B. Exceptions. Subsection A of this section does not apply if a licensee discloses a policy number or similar form of access number or access code:

1. (1) To the licensee's service provider solely in order to perform marketing for the licensee's own products or services, as long as the service provider is not authorized to directly initiate charges to the account;
2. (2) To a licensee who is a producer solely in order to perform marketing for the licensee's own products or services; or (3) To a participant in an affinity or similar program where the participants in the program are identified to the customer when the customer enters into the program.

C. Examples.

1. (1) Policy number. A policy number, or similar form of access number or access code, does not include a number or code in an encrypted form, as long as the licensee does not provide the recipient with a means to decode the number or code.
2. (2) Policy or transaction account. For the purposes of this section, a policy or transaction account is an account other than a deposit account or a credit card account. A policy or transaction account does not include an account to which third parties cannot initiate charges.

Article IV . Exceptions To Limits On Disclosures Of Financial Information Section 14. Exception to Opt Out Requirements for Disclosure of Nonpublic Personal Financial Information for Service Providers and Joint Marketing A. General rule.

1. (1) The opt out requirements in Sections 8 and 11 do not apply when a licensee provides nonpublic personal financial information to a nonaffiliated third party to perform services for the licensee or functions on the licensee's behalf, if the license:
   1. (a) Provides the initial notice in accordance with Section 5; and (b) Enters into a contractual agreement with the third party that prohibits the third party from disclosing or using the information other than to carry out the purposes for which the licensee disclosed the information, including use under an exception in Sections 15 or 16 in the ordinary course of business to carry out those purposes.
2. (2) Example. If a licensee discloses nonpublic personal financial information under this section to a financial institution with which the licensee performs joint marketing, the licensee's contractual agreement with that institution meets the requirements of Paragraph (1)(b) of this subsection if it prohibits the institution from disclosing or using the nonpublic personal financial information except as necessary to carry out the joint marketing or under an exception in Sections 15 or 16 in the ordinary course of business to carry out that joint marketing.

B. Service may include joint marketing. The services a nonaffiliated third party performs for a licensee under Subsection A of this section may include marketing of the licensee's own products or services or marketing of financial products or services offered pursuant to joint agreements between the licensee and one or more financial institutions.

C. Definition of “joint agreement” For purposes of this section, “joint agreement” means a written contract pursuant to which a licensee and one or more financial institutions jointly offer, endorse or sponsor a financial product or service.

Section 15. Exceptions to Notice and Opt Out Requirements for Disclosure of Nonpublic Personal Financial Information for Processing and Servicing Transactions A. Exceptions for processing transactions at consumer's request. The requirements for initial notice in Section 5A(2), the opt out in Sections 8 and 11, and service providers and joint marketing in Section 14 do not apply if the licensee discloses nonpublic personal financial information as necessary to effect, administer or enforce a transaction that a consumer requests or authorizes, or in connection with:

1. (1) Servicing or processing an insurance product or service that a consumer requests or authorizes;
2. (2) Maintaining or servicing the consumer's account with a licensee, or with another entity as part of a private label credit card program or other extension of credit on behalf of such entity, (3) A proposed or actual securitization, secondary market sale (including sales of servicing rights) or similar transaction related to a transaction of the consumer; or (4) Reinsurance or stop loss or excess loss insurance.

B. “Necessary to effect, administer or enforce a transaction” means that the disclosure is:

1. (1) Required, or is one of the lawful or appropriate methods, to enforce the licensee's rights or the rights of other persons engaged in carrying out the financial transaction or providing the product or service; or (2) Required, or is a usual, appropriate or acceptable method:
   1. (a) To carry out the transaction or the product or service business of which the transaction is a part, and record, service or maintain the consumer's account in the ordinary course of providing the insurance product or service;
   2. (b) To administer or service benefits or claims relating to the transaction or the product or service business of which it is a part;
   3. (c) To provide a confirmation, statement or other record of the transaction, or information on the status or value of the insurance product or service to the consumer or the consumer's agent or producer, (d) To accrue or recognize incentives or bonuses associated with the transaction that are provided by a licensee or any other party, (e) To underwrite insurance at the consumer's request or for any of the following purposes as they relate to a consumer's insurance: account administration, reporting, investigating or preventing fraud or material misrepresentation, processing premium payments, processing insurance claims, administering insurance benefits (including utilization review activities), participating in research projects or as otherwise required or specifically permitted by federal or state law; or (f) In connection with:
      1. (i) The authorization, settlement, billing, processing, clearing, transferring, reconciling or collection of amounts charged, dented or otherwise paid using a debit, credit or other payment card, check or account number, or by other payment means;
      2. (ii) The transfer of receivables, accounts or interests therein; or (iii) The audit of debit, credit or other payment information. Section 16. Other Exceptions to Notice and Opt Out Requirements for Disclosure of Nonpublic Personal Financial Information

A. Exceptions to opt out requirements. The requirements for initial notice to consumers in Section 5A(2), the opt out in Sections 8 and 11, and service providers and joint marketing in Section 14 do not apply when a licensee discloses nonpublic personal financial information:

1. (1) With the consent or at the direction of the consumer, provided that the consumer has not revoked the consent or direction;

   (2)(a) To protect the confidentiality or security of a licensee's records pertaining to the consumer, service, product or transaction;

   1. (b) To protect against or prevent actual or potential fraud or unauthorized transactions;
   2. (c) For required institutional risk control or for resolving consumer disputes or inquiries;
   3. (d) To persons holding a legal or beneficial interest relating to the consumer, or (e) To persons acting in a fiduciary or representative capacity on behalf of the consumer,
2. (3) To provide information to insurance rate advisory organizations, guaranty funds or agencies, agencies that are rating a. licensee, persons that are assessing the licensee's compliance with industry standards, and the licensee's attorneys, accountants and auditors;
3. (4) To the extent specifically permitted or required under other provisions of law and in accordance with the federal Right to Financial Privacy Act of 1978 (12 U.S.C. 3401 et seq.), to law enforcement agencies (including the Federal Reserve Board, Office of the Comptroller of the Currency, Federal Deposit Insurance Corporation, Office of Thrift Supervision, National Credit Union Administration, the Securities and Exchange Commission, the Secretary of the Treasury, with respect to 31 U.S.C. Chapter 53, Subchapter n (Records and Reports on Monetary Instruments and Transactions) and 12 U.S.C. Chapter 21 (Financial Recordkeeping), a state insurance authority, and the Federal Trade Commission), self-regulatory organizations or for an investigation on a matter related to public safety;

   (5)(a) To a consumer reporting agency in accordance with the federal Fair Credit Reporting Act (15 U.S.C. 1681 et seq.); or

   1. (b) From a consumer report reported by a consumer reporting agency, ( 6) In connection with a proposed or actual sale, merger, transfer or exchange of all or a portion of a business or operating unit if the disclosure of nonpublic personal financial information concerns solely consumers of the business or unit; (7)(a) To comply with federal, state or local laws, rules and other applicable legal requirements;
   2. (b) To comply with a properly Authorized civil, criminal or regulatory investigation, or subpoena or summons by federal, state or local authorities; or (c) To respond to judicial process or government regulatory authorities having jurisdiction over a licensee for examination, compliance or other purposes as authorized by law; or
4. (8) For purposes related to the replacement of a group benefit plan, a group health plan, a group welfare plan or a workers' compensation plan.

B. Example of revocation of consent. A consumer may revoke consent by subsequently exercising the right to opt out of future disclosures of nonpublic personal information as permitted under Section 8F.

C. Licensees placed into receivership or liquidation are exempt from the notice requirements in this Regulation. During the receivership or liquidation the licensee shall not disclose any nonpublic personal information about its customers or former customers except as permitted by law. Article V . Rules For Health Information Section 17. When Authorization Required for Disclosure of Nonpublic Personal Health Information A. A licensee shall not disclose nonpublic personal health information about a consumer or customer unless an authorization is obtained from the consumer or customer whose nonpublic personal health information is sought to be disclosed.

B. Nothing in this section shall prohibit, restrict or require an authorization for the disclosure of nonpublic personal health information by a licensee for the performance of the following insurance functions by or on behalf of the licensee: claims administration; claims adjustment and management; detection, investigation or reporting of actual or potential fraud, misrepresentation or criminal activity, underwriting; loss control; ratemaking and guaranty fund functions; reinsurance and excess loss insurance; risk management; case management; disease management; quality assurance; quality improvement; performance evaluation; provider credentialing verification; utilization review; peer review activities; actuarial, scientific, medical or public policy research; grievance procedures; internal administration of compliance, managerial, and information systems; policyholder service functions; auditing; reporting; database security; administration of consumer disputes and inquiries; external accreditation standards; the replacement of a group benefit plan or workers compensation policy or program; activities in connection with a sale, merger, transfer or exchange of all or part of a business or operating unit; any activity that permits disclosure without authorization pursuant to the federal Health Insurance Portability and Accountability Act privacy rules promulgated by the U.S. Department of Health and Human Services; disclosure that is required, or is one of the lawful or appropriate methods, to enforce licensee's rights or the rights of other person engaged in carrying out a transaction or providing a product or service that a customer requests or authorizes; and any activity otherwise permitted by law, required pursuant to governmental reporting authority, or to comply with legal process. Additional insurance functions may be added with the approval of the commissioner to the extent they are necessary for appropriate performance of insurance functions and are fair and reasonable to the interest of consumers.

Section 18. Authorizations A. A valid authorization to disclose nonpublic personal health information pursuant to this Article V shall be in written or electronic form and shall contain all of the following:

1. (1) The identity of the consumer or customer who is the subject of the nonpublic personal health information;
2. (2) A general description of the types of nonpublic personal health information to be disclosed;
3. (3) General descriptions of the parties to whom the licensee discloses nonpublic personal health information, the purpose of the disclosure, how the information will be used and a prohibition against redisclosure or reuse of the disclosed information.
4. (4) The signature of the consumer or customer who is the subject of the nonpublic personal health information or the individual who is legally empowered to grant authority and the date signed; and (5) Notice of the length of time for which the authorization is valid and that the consumer or customer may revoke the authorization at any time and the procedure for making a revocation.

B. An authorization for the purposes of this Article V shall specify a length of lime for which the authorization shall remain valid, which in no event shall be for more than twenty-four (24) months.

C. A consumer or customer who is the subject of nonpublic personal health information may revoke an authorization provided pursuant to this Article V at any time, subject to the rights of an individual who acted in reliance on the authorization prior to notice of the revocation.

D. A licensee shall retain the authorization or a copy thereof in the record of the individual who is the subject of nonpublic personal health information.

Section 19. Authorization Request Delivery A request for authorization and an authorization form may be delivered to a consumer or a customer as part of an opt-out notice pursuant to Section 10, provided that the request and the authorization form are clear and conspicuous. An authorization form is not required to be delivered to the consumer or customer or included in any other notices unless the licensee intends to disclose protected health information pursuant to Section 17 A.

Section 20. Application of Federal Statutes and Regulations A. Application of federal regulations concerning privacy of personal health information

1. (1) Irrespective of whether a licensee is subject to the federal Health Insurance Portability and Accountability Act privacy rule as promulgated by the U.S. Department of Health and Human Services, “Standards for the Privacy of Individually Identifiable Health Information,” if a licensee complies with all requirements of the federal rule except for its effective date provision, the licensee shall not be subject to the provisions of this Article V.
2. (2) Nothing is this regulation is intended to require a carrier that is not subject federal Health Insurance Portability and Accountability Act privacy rule as promulgated by the U.S. Department of Health and Human Services, “Standards for the Privacy of Individually Identifiable Health Information” to comply with the federal regulation.

B. The statutes and regulations referenced in this regulation are on file and may be examined at any state publications depository library.

Section 21. Relationship to Colorado Laws Nothing in this regulation shall preempt or supercede existing Colorado law related to medical records, health or insurance information privacy.

Article VI . Additional Provisions Section 22. Protection of Fair Credit Reporting Act Nothing in this regulation shall be construed to modify, limit or supersede the operation of the federal Fair Credit Reporting Act (15 U.S.C. 1681 et seq.), and no inference shall be drawn on the basis of the provisions of this regulation regarding whether information is transaction or experience information under Section 603 of that Act.

Section 23. Nondiscrimination A. A licensee shall not unfairly discriminate against any consumer or customer because that consumer or customer has opted out from the disclosure of his or her nonpublic personal financial information pursuant to the provisions of this regulation.

B. A licensee shall not unfairly discriminate against a consumer or customer because that consumer or customer has not granted authorization for the disclosure of his or her nonpublic personal health information pursuant to the provisions of this regulation. Section 24. Enforcement Noncompliance with this regulation shall be considered an unfair method of competition and unfair or deceptive act or practice in the business of insurance pursuant to § 10-3-1104, C.R.S. and may result, after notice and opportunity for hearing, in the imposition of any of the sanctions made available in the Colorado statutes pertaining to the business of insurance or other laws which include the imposition of fines and/or suspension or revocation of license.

Section 25. Severability If any section or portion of a section of this regulation or its applicability to any person or circumstance is held invalid by a court, the remainder of the regulation or the applicability of the provision to other persons or circumstances shall not be affected.

Section 26. Effective Date A. Effective date. This regulation is effective July 1, 2001. In order to provide sufficient time for licensees to establish policies and procedures to comply with the requirements of this regulation the commissioner will not pursue enforcement of these provisions prior to October 1, 2001.

B. Notice requirements for consumers who are the licensee's customers on the compliance date. By October 1, 2001, a licensee shall provide an initial notice, as required by Section 5, to consumers who are the licensee's customers on or before October 1, 2001. If the licensee will not disclose any nonpublic personal financial information about the customer to any nonaffiliated third party, such initial notice may be delayed until the earlier of the renewal date of the policy or October 1, 2002.

C. Two-year grandfathering of service agreements. Until July 1, 2002, a contract that a licensee has entered into with a nonaffiliated third party to perform services for the licensee or functions on the licensee's behalf satisfies the provisions of Section 14A(1)(b) of this regulation, even if the contract does not include a requirement that the third party maintain the confidentiality of nonpublic personal information, as long as the licensee entered into the agreement on or before July 1, 2000.

Section 27. History Emergency Regulation 00-E-1, effective September 5, 2000. New Regulation 6-4-1, effective December 1, 2000.

Amended Regulation, effective July 1, 2001.

Appendix A - Sample Clauses Licensees, including a group of financial holding company affiliates that use a common privacy notice, may use the following sample clauses, if the clause is accurate for each institution that uses the notice. (Note that disclosure of certain information, such as assets, income and information from a consumer reporting agency, may give rise to obligations under the federal Fair Credit Reporting Act, such as a requirement to permit a consumer to opt out of disclosures to affiliates or designation as a consumer reporting agency if disclosures are made to nonaffiliated third parties.) A-1-Categories of information a licensee collects (all institutions) A licensee may use this clause, as applicable, to meet the requirement of Section 7A(1) to describe the categories of nonpublic personal financial information the licensee collects. Sample Clause A-1:

We collect nonpublic personal financial information about you from the following sources: - Information we receive from you on applications or other forms; - Information about your transactions with us, our affiliates or others; and - Information we receive from a consumer reporting agency. A-2-Categories of information a licensee discloses (institutions that disclose outside of the exceptions)

A licensee may use one of these clauses, as applicable, to meet the requirement of Section 7A(2) to describe the categories of nonpublic personal financial information the licensee discloses. The licensee may use these clauses if it discloses nonpublic personal financial information other than as permitted by the exceptions in Sections 14,15 and 16.

Sample Clause A-2, Alternative 1:

We may disclose the following kinds of nonpublic personal financial information about you: - Information we receive from you on applications or other forms, such as [provide illustrative examples, such as “your name, address, social security number, assets, income, and beneficiaries” ]; - Information about your transactions with us, our affiliates or others, such as [provide illustrative examples, such as “your policy coverage, premiums, and payment history” ]; and - Information we receive from a consumer reporting agency, such as [provide illustrative examples, such as “your creditworthiness and credit history” ].

Sample Clause A-2, Alternative 2:

We may disclose all of the information that we collect, as described [describe location in the notice, such as “above” or “below” ].

A-3-Categories of information a licensee discloses and parties to whom the licensee discloses (institutions that do not disclose outside of the exceptions) A licensee may use this clause, as applicable, to meet the requirements of Sections 7A(2), (3), and (4) to describe the categories of nonpublic personal financial information about customers and former customers that the licensee discloses and the categories of affiliates and nonaffiliated third parties to whom the licensee discloses. A licensee may use this clause if the licensee does not disclose nonpublic personal financial information to any party, other than as permitted by the exceptions in Sections 15 and 16.

Sample Clause A-3:

We do not disclose any nonpublic personal information about our customers or former customers to anyone, except as permitted by law.

A-4-Categories of parties to whom a licensee discloses (institutions that disclose outside of the exceptions)

A licensee may use this clause, as applicable, to meet the requirement of Section 7A(3) to describe the categories of affiliates and nonaffiliated third parties to whom the licensee discloses nonpublic personal financial information. This clause may be used if the licensee discloses nonpublic personal financial information other than as permitted by the exceptions in Sections 14, 15 and 16, as well as when permitted by the exceptions in Sections 15 and 16.

Sample Clause A-4:

We may disclose nonpublic personal financial information about you to the following types of third parties: - Financial service providers, such as [provide illustrative examples, such as “life insurers, automobile insurers, mortgage bankers, securities broker-dealers, and insurance producers” ] ; - Non-financial companies, such as [provide illustrative examples, such as “retailers, direct marketers, airlines, and publishers” ]; and - Others, such as [provide illustrative examples, such as “non-profit organizations” ]. We may also disclose nonpublic personal financial information about you to nonaffiliated third parties as permitted by law.

A-5-Service provider/joint marketing exception A licensee may use one of these clauses, as applicable, to meet the requirements of Section 7A(5) related to the exception for service providers and joint marketers in Section 14. If a licensee discloses nonpublic personal financial information under this exception, the licensee shall describe the categories of nonpublic personal financial information the licensee discloses and the categories of third parties with which the licensee has contracted.

Sample Clause A-5, Alternative 1:

We may disclose the following information to companies that perform marketing services on our behalf or to other financial institutions with which we have joint marketing agreements: - Information we receive from you on applications or other forms, such as [provide illustrative examples, such as “your name, address, social security number, assets, income, and beneficiaries” ]; - Information about your transactions with us, our affiliates or others, such as [provide illustrative examples, such as “your policy coverage, premium, and payment history” ]; and - Information we receive from a consumer reporting agency, such as [provide illustrative examples, such as “your creditworthiness and credit history” ].

Sample Clause A-5, Alternative 2:

We may disclose all of the information we collect, as described [describe location in the notice, such as “above” or “below” ] to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements. A-6-Explanation of opt out right (institutions that disclose outside of the exceptions) A licensee may use this clause, as applicable, to meet the requirement of Section 7A(6) to provide an explanation of the consumer's right to opt out of the disclosure of nonpublic personal financial information to nonaffiliated third parties, including the method(s) by which the consumer may exercise that right The licensee may use this clause if the licensee discloses nonpublic personal information other than as permitted by the exceptions in Sections 14,15 and 16.

Sample Clause A-6:

If you prefer that we not disclose nonpublic personal financial information about you to nonaffiliated third parties, you may opt out of those disclosures, that is, you may direct us not to make those disclosures (other than disclosures permitted by law). If you wish to opt out of disclosures to nonaffiliated third parties, you may [describe a reasonable means of opting out, such as “call the following toll-free number (insert number)].”

A-7-Confidentiality and security (all institutions)

A licensee may use this clause, as applicable, to meet the requirement of Section 7A(8) to describe its policies and practices with respect to protecting the confidentiality and security of nonpublic personal financial information.

Sample Clause A-7:

We restrict access to nonpublic personal financial information about you to [provide an appropriate description, such as “those employees who need to know that information to provide products or services to you” ]. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. New Regulation 6-4-2 Standards for Safeguarding Customer Information Section l Authority Section 2 Basis and Purpose Section 3 Applicability and Scope Section 4 Definitions Section 5 Information Security Program Section 6 Objectives of Information Security Program Section 7 Examples of Methods of Development and Implementation Section 8 Enforcement Section 9 Severability Section 10 Effective Date Section 11 History Section 1 Authority This regulation is promulgated pursuant to the authority granted by § §10-1-109, C.R.S; 10-16-109, C.R.S.; and 10-16-401(4)(o), C.R.S.

Section 2 Basis and Purpose A. This regulation establishes standards for developing and implementing administrative, technical and physical safeguards to protect the security, confidentiality and integrity of customer information, pursuant to Sections 501, 505(b), and 507 of the Gramm-Leach- Bliley Act, codified at 15 U.S.C. 6801, 6805(b) and 6807.

B. Section 501(a) provides that it is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers' nonpublic personal information. Section 501 (b) requires the state insurance regulatory authorities to establish appropriate standards relating to administrative, technical and physical safeguards: (1) to ensure the security and confidentiality of customer records and information; (2) to protect against any anticipated threats or hazards to the security or integrity of such records; and (3) to protect against unauthorized access to or use of records or information that could result in substantial harm or inconvenience to a customer.

C. Section 505(b)(2) calls on state insurance regulatory authorities to implement the standards prescribed under Section 501(b) by regulation with respect to persons engaged in providing insurance.

D. Section 507 provides, among other things, that a state regulation may afford persons greater privacy protections than those provided by subtitle A of Title V of the Gramm- Leach-Bliley Act. This regulation requires that the safeguards established pursuant to this regulation shall apply to nonpublic personal information, including nonpublic personal financial information and nonpublic personal health information.

Section 3 Applicability and Scope This regulation applies to all licensees operating in the state of Colorado. A licensee domiciled in Colorado that is in compliance with this regulation in a state that has not enacted laws or regulations that meet the requirements of Title V of the Gramm- Leach-Bliley Act (PL 102-106) may nonetheless be deemed to be in compliance with Title V of the Gramm-Leach-Bliley Act in such other state.

Section 4 Definitions For purposes of this regulation, the following definitions apply:

A. “Customer” means a customer of the licensee as the term customer is defined in Section 4 of Colorado Insurance Regulation 6-4-1 regarding Privacy of Consumer Financial and Health Information.

B. “Customer information” means nonpublic personal information as defined in Section 4 of Colorado Insurance Regulation 6-4-1 regarding Privacy of Consumer Financial and Health Information about a customer, whether in paper, electronic or other form, that is maintained by or on behalf of the licensee.

C. “Customer information systems” means the electronic or physical methods used to access, collect, store, use, transmit, protect or dispose of customer information.

D. “Licensee” means a licensee as that term is defined in Section 4 of Colorado Insurance Regulation 6-4-1 regarding Privacy of Consumer Financial and Health Information., except that “licensee” shall not include: a purchasing group; or an nonadmitted insurer in regard to the surplus lines business conducted pursuant to, Title 10, Article 5, C.R.S.

E. “Service provider” means a person that maintains, processes or otherwise is permitted access to customer information through its provision of services directly to the licensee. Section 5 Information Security Program Each licensee shall implement a comprehensive written information security program that includes administrative, technical and physical safeguards for the protection of customer information. The administrative, technical and physical safeguards included in the information security program shall be appropriate to the size and complexity of the licensee and the nature and scope of its activities. Section 6 Objectives of Information Security Program A licensee's information security program shall be designed to:

A. Ensure the security and confidentiality of customer information;

B. Protect against any anticipated threats or hazards to the security or integrity of the information; and C. Protect against unauthorized access to or use of the information that could result in substantial harm or inconvenience to any customer.

Section 7 Examples of Methods of Development and Implementation The actions and procedures described in this section are examples of methods of implementation of the requirements of Sections 5 and 6 of this regulation. These examples are non-exclusive illustrations of actions and procedures that licensees may follow to implement Sections 5 and 6 of this regulation.

A. Assess Risk The licensee:

1. 1. Identifies reasonably foreseeable internal or external threats that could result in unauthorized disclosure, misuse, alteration or destruction of customer information or customer information systems;
2. 2. Assesses the likelihood and potential damage of these threats, taking into consideration the sensitivity of customer information; and 3. Assesses the sufficiency of policies, procedures, customer information systems and other safeguards in place to control risks.

B. Manage and Control Risk The licensee:

1. 1. Designs its information security program to control the identified risks, commensurate with the sensitivity of the information, as well as the complexity and scope of the licensee's activities;
2. 2. Trains staff, as appropriate, to implement the licensee's information security program; and 3. Regularly tests or otherwise regularly monitors the key controls, systems and procedures of the information security program. The frequency and nature of these tests or other monitoring practices are determined by the licensee's risk assessment.

C. Oversee Service Provider Arrangements The licensee:

1. 1. Exercises appropriate due diligence in selecting its service providers; and 2. Requires its service providers to implement appropriate measures designed to meet the objectives of this regulation, and, where indicated by the licensee's risk assessment, takes appropriate steps to confirm mat its service providers have satisfied these obligations.

D. Adjust the Program The licensee monitors, evaluates and adjusts, as appropriate, the information security program in light of any relevant changes in technology, the sensitivity of its customer information, internal or external threats to information, and the licensee's own changing business arrangements, such as mergers and acquisitions, alliances and joint ventures, outsourcing arrangements and changes to customer information systems.

Section 8 Enforcement Noncompliance with this regulation may result, after notice and opportunity for hearing, in the imposition of any of the sanctions made available in the Colorado statutes pertaining to the business of insurance or other laws which include the imposition of fines and/or suspension or revocation of license. Section 9 Severability If any section or portion of a section of this regulation or its applicability to any person or circumstance is held invalid by a court, the remainder of the regulation or the applicability of the provision to other persons or circumstances shall not be affected.

Section 10 Effective Date This regulation shall be effective November 1, 2002. Each licensee shall establish and implement an information security program, including appropriate policies and systems pursuant to this regulation by June 1, 2003.

Section 11 History Hearing date September 04, 2002. New Regulation 6-4-2 effective November 1, 2002. New Regulation 6-5-1 Concerning the Reporting of Suspected Insurance Fraud Section l Authority Section 2 Basis and Purpose Section 3 Rules Section 4 Enforcement Section 5 Severability Section 6 Effective Date Section 7 History Section 1 Authority This regulation is promulgated pursuant to § §10-1-109 and 10-4-1003(8), C.R.S. Section 2 Basis and Purpose The purpose of this regulation is to facilitate the reporting of suspected insurance fraud to more accurately identify the extent of insurance fraud in Colorado; to aid in the detection, investigation and ultimate prosecution of those who commit insurance fraud in this state; and to deter future fraudulent acts by improving regulatory oversight of licensed persons who commit insurance fraud. This regulation describes the procedures and circumstances under which all insurers shall, and individuals may, report suspected insurance fraud for the purpose of investigating, and enforcing laws prohibiting insurance fraud.

Section 3 Rules A. Definitions For the purpose of this regulation, definitions are as follows:

1. 1. “Authorized agency” means any fire department the Colorado Bureau of Investigation; the office of the Colorado Attorney General; any district attorney and any other law enforcement agency authorized or charged with the investigation of crimes, and its representatives; any county attorney and his/her representatives; and any professional licensing board or regulatory agency, including without limitation, the Division of Insurance of the Colorado Department of Regulatory Agencies. Authorized agency does not include any for profit or not-for-profit organization funded directly or indirectly by insurers, which engages in the gathering and dissemination of information concerning insurance fraud.
2. 2. “Concealment” means the knowing concealment of a material fact by impeding the discovery of the material fact, by misrepresentation or by willful omission.
3. 3. “Fraudulent insurance act” includes any act done by a person, wife intent to defraud, in presenting, causing to be presented, or preparing with the knowledge or belief that it will be presented, to or by an insurer, a purported insurer, a producer or broker, or any representative thereof; a statement as part, or in support of, an application for the issuance or the rating of an insurance policy or a claim for payment or other benefit pursuant to an insurance policy that he or she knows to be false concerning any feet material thereto; any act done by a person, with intent to defraud or mislead in concealing any fact or circumstance material thereto; or any act described as a criminal offense in Titles 8,10,12 and 18, C.R.S., regarding the provision or acquisition of any policy of insurance, the misappropriation of any payment of premium or benefit, the presentation of payment of claim or insurance benefit, or any other matter.
4. 4. “Insurer” means every person engaged as principal, inseminator, surety, or contractor in the business of making contracts of insurance.
5. 5. “Intentionally” or “with intent” . A person acts intentionally or with intent when the person's conscious objective is to cause the specific result proscribed by a statute defining an offense, or a rule or regulation requiring or prohibiting a particular action. It is immaterial to the issue of intent whether or not the result actually occurred 6. “Knowingly” or “willfully.” A person(s) acts knowingly or willfully with respect to conduct or to a circumstance when he or she is aware that his or her conduct is of such nature or that such circumstance exists. A person acts knowingly or willfully with respect to a result of his or her conduct, when he or she is aware that his or her conduct is practically certain to cause the result 7. “Material fact.” A fact is material if a reasonable person under the circumstances would attach importance to it in making a decision or determining a course of action, including but not limited to the issuance of a policy, the payment or acceptance of premiums, the submission of a claim, the scope or direction of an investigation, whether a claim should be paid or not, or the amount to be paid on a claim or benefit to any party.
6. 8. “Medical record” means the written or graphic documentation, sound recording, or computer record of services pertaining to medical and health care which are performed at the direction of a physician or other licensed health care provider on behalf of a patient by physicians, dentists, nurses, technicians, emergency medical technicians, pre-hospital providers or other healthcare personnel. Medical record includes such diagnostic documentations as x-rays, electrocardiograms, electroencephalograms, and other test results.
7. 9. “Misrepresentation” means any oral or written communication or conduct, or combination of communication and conduct that is untrue and is intended to create a misleading impression in the mind of another.
8. 10. “Notice” or “notify” means the notification, in writing, to an authorized agency by an insurer.
9. 11. “Person” means every natural person, firm, partnership, association, corporation or other business entity or trust, except insurers.
10. 12. “Policy” means an individual or group policy, group certificate, contract CT arrangement of insurance or reinsurance affecting the rights of a resident of this state or bearing a reasonable relation to this state, regardless of whether delivered or issued for delivery in this state.
11. 13. “Relevant” means any information having a tendency to make the existent of any fact mat is of consequence to the investigation or determination of the issue more probable or less probable man it would be without the information or evidence.

B. Reporting Requirements

1. 1. Who must report?
   1. a. Each insurer licensed to do business in this state that obtains a judgment or settlement in a lawsuit involving a fraudulent insurance act against a person who is licensed by the state of Colorado and whose services are compensated in whole or in part, directly or indirectly, by insurance claim proceeds, shall send to the appropriate Colorado state licensing board and the Division of Insurance, notice of such settlement or judgment.
   2. b. Every person who obtains a judgment or settlement involving a fraudulent insurance act by an insurer or a representative of an insurer may send to the Division of Insurance notice of such judgment or settlement, including any evidence of a fraudulent insurance act c. When any person or insurer has reason to believe that a fire loss might have been caused by other than accidental means or that any insurance claim may be fraudulent, then such person may, and such insurer shall, notify an authorized agency.
   3. d. When any person or insurer has reason to believe that any claim for insurance benefits or policy application is in whole or in part a fraudulent insurance act or contains a material misrepresentation or concealment of a material fact, then such person may, and such insurer shall, notify the Division of Insurance.
2. 2. What additional information must be reported? It is strongly recommended that the Division of Insurance reporting form as adopted by Bulletin 01-01 be used to report suspected insurance fraud. A copy of me form may be obtained from the Division of Insurance website at www.dora.state.co.us/insurance. If the Division of Insurance form is not used to report suspected insurance fraud, the following information should be included:
   1. a. The name and address of the reporting party, and the name and telephone number of a contact person.
   2. b. The name, address, and telephone number of any suspect, and any identifying information such as date of birth, social security number, tax identification number, drivers license number, aliases, and vehicle identification number if an automobile is involved;
   3. c. The location of the incident;
   4. d. If there is an injury claimed, it should be adequately described e. A synopsis of the facts of me fraudulent insurance act, misrepresentation or concealment; and f. If mere have been reports to other agencies, those should be listed.
3. 3. Where to report.
   1. a. A person may report any suspected insurance fraud to any authorized agency, except as provided in Section 3. B. 1. b. of this regulation.
   2. b. Insurers or persons obtaining a judgment or settlement involving a fraudulent insurance act involving: a person who is licensed by the state of Colorado and whose services are compensated in whole or in part, directly or indirectly, by insurance claim proceeds; or involving an insurance company or a producer of an insurance company; or any insurer having reason to believe that any claim for insurance benefits or policy application is in whole or in part a fraudulent insurance act as described in this regulation, shall notify the Division of Insurance.
   3. c. Any insured who notifies an authorized agency other than the Division of Insurance of a suspected fraudulent insurance act shall also send to the Division of Insurance a copy of such notice indicating to which authorized agency the original notice was sent
4. 4. When to report?
   1. a. A person may report a suspected insurance fraud to any authorized agency at any time.
   2. b. An insurer shall report the fraudulent insurance act at any time, but: no later than sixty (60) days after the date its investigation is completed and facts are sufficient to establish a reasonable suspicion that a reportable act has occurred, or within sixty (60) days of the receipt of a judgment or settlement
5. 5. Release of information.
   1. a. A notification to an authorized agency shall be confidential, shall not constitute a public record under part 2 of article 72 of title 24, C.R.S., shall not be discoverable or admissible in any civil action, and shall not be subject to subpoena.
   2. b. This regulation shall not be construed to prohibit the admission of evidence of a fraudulent insurance act In any civil litigation involving such fraudulent insurance act; or in any civil litigation involving the alleged disclosure of information as to which an insurer or other person alleged to have made such disclosure does not have immunity under §10-4-1005, C.R.S.
   3. c. No insurer or authorized agency shall intentionally refuse to release non- proprietary or non-private information concerning a possible non-accidental fire loss or fraudulent insurance act, upon request to an insurer that is or could be required to pay a claim to which such information relates or to any other authorized agency.
   4. d. Any authorized agency may, in writing, require the insurer having an interest in a claim to release to the authorized agency or other insurer specific, relevant non- proprietary or non-private information or evidence which the insurer has in its possession and which relates to a claim. Relevant information may include, but shall not be limited to:
      1. (1) Insurance policy information pertaining to a claim under investigation and any application for such policy;
      2. (2) Policy premium payment records;
      3. (3) History of previous claims made by the insured; and (4) Any other non-privileged or non-private material relating to the investigation of the loss, including statements of any person who may have information about the loss, and any proof of such loss.
      4. (5) Photographs or videotapes made pursuant to the investigation;
      5. (6) Medical records, if the authorized agency has an authorization for the procurement of those records.
      6. (7) Examinations under oath, if any;
      7. (8) Chronology, if available.
   5. e. Any authorized agency provided with relevant information or evidence pursuant to subsection a and b. of this section may release such information to any other authorized agency.
   6. f. Any insurer providing information to an authorized agency or agencies pursuant to this regulation may, in writing, request such agency to release to such insurer specific, relevant information or evidence relating to the fire loss or other claim under investigation. Such agency may, in its sole discretion, and with such restrictions as such agency deems appropriate, release such information to such insurer.
   7. g. Any insurer providing information pursuant to this section shall cooperate with any law enforcement agency of competent jurisdiction and other insurers.
   8. h. Any request for the release of information hereunder shall be solely for the purpose of detecting, investigating, preventing, or prosecuting an actual or suspected fraudulent insurance act Information so provided shall not be used for underwriting or rating purposes except in connection with an application or policy under which a fraudulent insurance act was committed. Information released pursuant to such request shall be subject to the confidentiality and immunity provisions of § §10-4-1003 and 1105, C.R.S., and shall not be a public record under part 2 of article 72 of title 24, C.R.S., and shall not be discoverable or admissible in any civil action.
   9. i. No waiver of any applicable privilege or claim of confidentiality in the documents, materials or information shall occur as a result of disclosure to the Division of Insurance under this section or as a result of sharing the information with another insurer pursuant to this regulation or § §10-4-1003 or 1005, C.R. S.
   10. j. The Division of Insurance shall promptly notify the insurer in the event that documents submitted by the insurer pursuant to this regulation are subpoenaed. Such notification shall include a copy of the subpoena and be made in the most expeditious practical method available to the Division of Insurance. The Division of Insurance shall make a good faith effort to give the notification to the person or to the department of the insurer, which furnished documents being subpoenaed.
6. 6. Failure to report Any insurer who fails to report as directed in this regulation may be subject to the penalties in Title 10, Article 4, Part 10, C.R.S.

Section 4 Enforcement Noncompliance with this regulation may result, after proper notice and hearing, in the imposition of any of the sanctions made available in the Colorado statutes pertaining to the business of insurance or other laws which include the imposition of fines and/or suspension or revocation of license. Section 5 Severability In the event any part of this regulation is determined to be invalid for any reason, the remainder of the regulation shall not be affected.

Section 6 Effective Date This regulation is effective May 1, 2003.

Section 7 History Issued as New Regulation, effective May 1, 2003.

_________________________________________________________________________ Editor’s Notes History Regulation 6-2-1 repealed eff. 06/01/2012