(a) Any interested person who has knowledge of or information regarding a possible violation of this part may file a written statement or complaint with the Administrator.
(1) Written statements or complaints filed with the Administrator must include the following:
- (i) Complete identifying information about the product in question;
- (ii) A detailed explanation of the alleged regulatory violation; and
- (iii) Name and contact information of the person filing the statement or complaint.
- (2) Written statements or complaints should be addressed to Director, Food Disclosure and Labeling Division, AMS Fair Trade Practices Program, 1400 Independence Avenue SW, Washington, DC 20250; or submitted through the NBFDS Compliance Portal on the AMS website at https://www.ams.usda.gov/be.
- (3) The Administrator will determine whether reasonable grounds exist for an investigation of such complaint.
- (b) If the Administrator determines that further investigation of a complaint is warranted, an audit, examination, or similar activity may be conducted with respect to the records of the entity responsible for the disclosures.
- (c) Notice regarding records audits or examinations or similar activities will be provided in accordance with § 66.304(a) and (b).
- (d) At the conclusion of the audit or examination of records or similar activity, AMS will make the findings available to the entity that was the subject of the investigation.
- (e) If the entity that is the subject of the audit or examination of records or similar activity objects to any findings, it may request a hearing in accordance with § 66.404.