The State Long-Term Care Ombudsman may refuse to designate, suspend designation, or dedesignate an individual as an ombudsman representative for any of the following reasons:

1. (1) Failure of the individual to meet or maintain the criteria for designation;
2. (2) Existence of an unresolved conflict of interest;
3. (3) Deliberate failure to disclose any conflict of interest;
4. (4) Violation of confidentiality requirements;
5. (5) Failure to provide adequate and appropriate services to long-term care residents;
6. (6) Falsifying records;
7. (7) Failure to adhere to the Ombudsman Code of Ethics, see Appendix A;
8. (8) Failure to follow Arkansas Long-Term Care Ombudsman Program policies and procedures or the direction of the State Long-Term Care Ombudsman;
9. (9) A change in employment duties which are incompatible with ombudsman representative duties;

10. (10) Separation from the program, e.g.:

    1. (A) Removal from employment by the designated provider agency;
    2. (B) An extended absence of the ombudsman representative preventing fulfillment of job responsibilities; or
    3. (C) Provider agency’s contract for the provision of ombudsman services is not renewed; or
11. (11) Failure to act in accordance with applicable federal and state laws, regulations, and policies, or the Office of the State Long-Term Care Ombudsman policies and procedures.