LOURDES TIRI, Plaintiff and Respondent, v. LUCKY CHANCES, INC., Defendant and Appellant.
No. A136675
First Dist., Div. Four.
May 15, 2014
226 Cal.App.4th 231
Tyler M. Paetkau for Defendant and Appellant.
Allan A. Villanueva for Plaintiff and Respondent.
OPINION
HUMES, J.—Several years after she was hired, Lourdes Tiri signed an agreement with her employer, Lucky Chances, Inc., requiring disputes between them to be resolved by arbitration. In one of the provisions, the parties agreed to delegate questions about the enforceability of the agreement to the arbitrator, instead of a court. Tiri was subsequently fired, and she filed a complaint in superior court for wrongful discharge. Lucky Chances petitioned to compel arbitration, but the trial court denied the petition on the basis that the arbitration agreement was unconscionable and therefore unenforceable.
Lucky Chances appeals the court‘s order denying arbitration. We hold that the trial court lacked the authority to rule on the enforceability of the agreement because the parties’ delegation of this authority to the arbitrator was clear and is not revocable under state law. Accordingly, we reverse.
I.
FACTUAL AND PROCEDURAL BACKGROUND
More than three years after she was hired as a cook by Lucky Chances, a card club casino and restaurant in Colma, Tiri was asked and agreed to sign a mutual agreement to arbitrate claims (the agreement). Five years later, Tiri was fired, allegedly while on medical leave after undergoing heart surgery. Tiri brought this action for wrongful discharge, and this appeal turns on whether the agreement precluded the trial court from considering the validity of both the agreement and her underlying legal claims.
The parties dispute the circumstances surrounding Tiri‘s signing the agreement. According to Tiri, she was called to the human resources department and given the agreement “right there and then . . . to sign immediately.” She contends that the terms of the agreement were not explained, and that she was not told that the terms were negotiable, that her signature was optional, or that she could take the agreement and review it before signing. She “felt [she] had to sign it as a condition of continued employment with Lucky Chances,” and she believed that she would be fired if she did not sign it. According to Lucky Chances‘s human resources manager, Tiri was never told that the agreement was nonnegotiable, and Tiri never asked to change the agreement or to negotiate its terms. Still, Lucky Chances does not specifically deny that Tiri was told to sign the agreement immediately and was never informed that the terms could be negotiated.
The agreement is a five-page, stand-alone document that is entitled, in blocked, bold lettering, ”MUTUAL AGREEMENT TO ARBITRATE CLAIMS.” It relates solely to resolving claims between Tiri and Lucky Chances and provides that “any and all differences and/or legal disputes” (except those related to workers’ compensation and unemployment insurance benefits) will be resolved “through the process of final and binding arbitration.” The agreement further provides that any arbitration “shall be in accordance with the current AAA [(American Arbitration Association)] Employment Rules.” A copy of those rules was not attached to the agreement, although the agreement identified a Web site where the rules could be found.
The agreement also includes an explicit provision that delegates to the arbitrator issues regarding the agreement‘s enforceability: “The Arbitrator, and not any federal, state, or local court or agency, shall have the exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this Agreement, including, but not limited to, any claim that all or any part of this Agreement is void or voidable.” This provision is central to the issues in this appeal, and we will refer to it as the delegation clause.
The trial court issued a tentative ruling denying Lucky Chances‘s petition, but the ruling did not address the delegation clause. At the hearing on the petition, Lucky Chances‘s attorney argued that it was important for the court to rule on the threshold issue of the delegation clause and that recent case law required the trial court to delegate to the arbitrator the question whether the arbitration agreement was unconscionable. The court asked about the presence of contractual consideration when an employer asks a current employee to sign an arbitration agreement, and Lucky Chances‘s attorney insisted that the adequacy of consideration in this case was an issue for the arbitrator to decide, an argument the court considered “rather circular.”
At the close of the hearing, the trial court adopted its tentative ruling and denied the petition to compel arbitration. In doing so, it focused on the fact that the arbitration agreement stated it would be governed by AAA (American Arbitration Association) rules but failed to attach those rules, citing two cases that declined to enforce arbitration agreements under similar circumstances: Zullo v. Superior Court (2011) 197 Cal.App.4th 477 and Fitz v. NCR Corp. (2004) 118 Cal.App.4th 702. The court found that “the arbitration agreement is both substantively and procedurally unconscionable and therefore unenforceable because [Lucky Chances] presented the agreement to plaintiff on a ‘take it or leave it basis’ and [Lucky Chances] failed to attach the AAA employment dispute resolution rules to the arbitration agreement.” Lucky Chances timely appealed.
II.
DISCUSSION
In this appeal, we must decide whether the trial court properly denied Lucky Chances‘s petition to compel arbitration in light of the delegation clause, which gives the arbitrator the authority to decide whether the arbitration agreement is enforceable. The answer turns on whether the delegation clause is valid under state law unconscionability principles. We conclude that the trial court‘s ruling must be reversed because, although its implied finding that the delegation clause was procedurally unconscionable was correct, its implied finding that the delegation clause was substantively unconscionable was incorrect. As a result of our conclusion that the delegation clause is valid,
A. The General Law Governing Arbitration Agreements.
Under both federal and state law, arbitration agreements are valid and enforceable, unless they are revocable for reasons under state law that would render any contract revocable. (
A motion to compel arbitration is essentially a request for specific performance of a contractual agreement. (Duffens v. Valenti (2008) 161 Cal.App.4th 434, 443.) The party seeking to compel arbitration bears the burden of proving by a preponderance of the evidence the existence of an arbitration agreement. (Rosenthal v. Great Western Fin. Securities Corp. (1996) 14 Cal.4th 394, 413 (Rosenthal);
B. The Applicability of the Federal Arbitration Act Is Immaterial.
The parties dispute at length the applicability of the FAA, which governs only arbitration agreements that are part of written contracts affecting interstate commerce. (
“In most important respects, the California statutory scheme on enforcement of private arbitration agreements is similar to the [FAA]; the similarity is not surprising, as the two share origins in the earlier statutes of New York
“California courts often look to federal law when deciding arbitration issues under state law.” (Dream Theater, Inc. v. Dream Theater (2004) 124 Cal.App.4th 547, 553.) They have specifically looked to the FAA when considering delegation clauses (Dream Theater, at p. 553) and have long held that the rules governing these clauses are the same under both state and federal law (see post, pt. II.C.; Ajamian v. CantorCO2e, L.P. (2012) 203 Cal.App.4th 771, 781, fn. 4 (Ajamian); Gilbert Street Developers, LLC v. La Quinta Homes, LLC (2009) 174 Cal.App.4th 1185, 1190-1191; Ontiveros v. DHL Express (USA), Inc. (2008) 164 Cal.App.4th 494, 503 (Ontiveros)).
In Rent-A-Center, West, Inc. v. Jackson (2010) 561 U.S. 63, 72 (Rent-A-Center), the United States Supreme Court extended a rule established in Prima Paint v. Flood & Conklin (1967) 388 U.S. 395, 403-404 (Prima Paint). Under Prima Paint, a party‘s challenge to an employment contract that contains a severable arbitration clause does not invalidate the arbitration agreement, and therefore the arbitrator, and not a court, must consider any challenge to the employment contract as a whole. (Rent-A-Center, at p. 71.) Rent-A-Center extended this rule to situations, like the one here, where the contract at issue is itself an arbitration agreement (instead of a broader employment contract as in Prima Paint) that contains a delegation clause. The court held that in such a case, a party‘s challenge to the arbitration agreement does not invalidate the delegation clause, and therefore the arbitrator, and not a court, must consider any challenge to the arbitration agreement as a whole. (Rent-A-Center, at p. 71.) Stated another way, Rent-A-Center acknowledges that while courts may consider enforceability challenges specific to delegation clauses, the arbitrator is to consider challenges to the arbitration agreement as a whole. (Id. at p. 73.)
Because
C. Clauses in Arbitration Agreements That Delegate Enforcement Issues to an Arbitrator Are Effective When They Are Clear and Not Revocable Under State Law.
Parties to an arbitration agreement may agree to delegate to the arbitrator, instead of a court, questions regarding the enforceability of the agreement. (Freeman v. State Farm Mut. Auto. Ins. Co. (1975) 14 Cal.3d 473, 480.) They “can agree to arbitrate almost any dispute—even a dispute over whether the underlying dispute is subject to arbitration.” (Bruni v. Didion (2008) 160 Cal.App.4th 1272, 1286 (Bruni).) The delegation clause here was such an agreement, and we turn to consider its validity.4
The requirement that the language of the delegation clause be clear is straightforward. The law presumes that a delegation to an arbitrator of enforceability issues is ineffective absent clear and unmistakable evidence that the parties intended such a delegation. (First Options of Chicago, Inc. v. Kaplan (1995) 514 U.S. 938, 944-945 (First Options); Ontiveros, supra, 164 Cal.App.4th at p. 503.) In First Options, the court observed that the question of who should determine such a challenge “is rather arcane,” and “[a] party often might not focus upon that question or upon the significance of having arbitrators decide the scope of their own powers.” (First Options, at p. 945.) Accordingly, the court determined that a party seeking to enforce a delegation clause must show that it was clear and unmistakable, and silence or ambiguity will be deemed insufficient. (Id. at pp. 944-945; see Rent-A-Center, supra, 561 U.S. at pp. 65, 69, fn. 1.)
Lucky Chances has demonstrated that the delegation clause here is clear and unmistakable. The clause states unambiguously that “[t]he Arbitrator, and not any federal, state, or local court or agency, shall have the exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this Agreement. . . .” This language indicates an intent to delegate all issues to an arbitrator, including issues of enforceability, and Tiri concedes as much. (Rent-A-Center, supra, 561 U.S. at p. 69, fn. 1 [party challenging an identically worded delegation clause conceded language was clear]; see Gilbert Street Developers, supra, 174 Cal.App.4th at p. 1192 [“An easy case [establishing delegation] is obviously when there is explicit language in the actual signed document to that effect.“].) We see no reason to disagree with the parties’ tacit understanding that the delegation clause here was clear.5
“[T]he core concern of unconscionability doctrine is the ’ ” ‘absence of meaningful choice on the part of one of the parties together with contract terms which are unreasonably favorable to the other party.’ ” ’ ” (Sonic II, supra, 57 Cal.4th at p. 1145.) The doctrine is meant to ensure that contracts, particularly contracts of adhesion, do not impose terms that are overly harsh, unduly oppressive, so one sided as to shock the conscience, or unfairly one sided.6 (Id. at p. 1145.)
The “analysis begins with an inquiry into whether the contract is one of adhesion. [Citation.] ‘The term [contract of adhesion] signifies a standardized contract, which, imposed and drafted by the party of superior bargaining strength, relegates to the subscribing party only the opportunity to adhere to the contract or reject it.’ [Citation.] If the contract is adhesive, the court must then determine whether ‘other factors are present which, under established legal rules—legislative or judicial—operate to render it [unenforceable].’ ” (Armendariz, supra, 24 Cal.4th at p. 113.) ” ‘[U]nconscionability has both a “procedural” and a “substantive” element,’ the former focusing on ’ “oppression” ’ or ’ “surprise” ’ due to unequal bargaining power, the latter on ’ “overly harsh” ’ or ’ “one-sided” ’ results. [Citation.] ‘The prevailing view is that [procedural and substantive unconscionability] must both be
Rent-A-Center involved an employment arbitration agreement‘s delegation clause that was worded identically to the one here. (Rent-A-Center, supra, 561 U.S. at p. 70.) Although the court declined to rule squarely on the unconscionability of the clause,7 it provided a framework for considering the question. It explained that while there must be clear and unmistakable evidence that the parties intended to delegate arbitrability issues to an arbitrator, there is no requirement that unconscionability also be “clear and unmistakable.” (Id. at p. 69, fn. 1.) Importantly, it further explained that any claim of unconscionability must be specific to the delegation clause. (Id. at p. 73.) In providing an example of such a claim, the court stated that the employee‘s contention that a discovery limitation in the arbitration agreement was substantively unconscionable would have had to be specifically directed at the delegation clause. In the court‘s words, the employee “would have had to argue that the limitation upon the number of depositions causes the arbitration of his claim that the Agreement is unenforceable to be unconscionable.” (Id. at p. 74.) The court acknowledged that this “would be, of course, a much more difficult argument to sustain than the argument that the same limitation renders arbitration of [the employee‘s] factbound employment-discrimination claim unconscionable.” (Ibid.)
With this framework in mind, we apply state unconscionability principles to examine whether Tiri sustained her burden of establishing that the delegation clause is unconscionable.
1. The Delegation Clause Is Part of a Contract of Adhesion.
Tiri contends, as she did below, that the delegation clause is part of a contract of adhesion. (Murphy v. Check ‘N Go of California, Inc. (2007) 156 Cal.App.4th 138, 144-145 (Murphy).) We agree. The delegation clause was drafted by Lucky Chances and presented to Tiri on a take-it-or-leave-it basis, and Tiri stated that she was worried she would lose her job if she refused to sign it. (Bruni, supra, 160 Cal.App.4th at p. 1282.) In the employment context, “the economic pressure exerted by employers on all but the most sought-after employees may be particularly acute, for the arbitration agreement stands between the employee and necessary employment, and few employees are in a position to refuse a job because of an arbitration requirement.” (Armendariz, supra, 24 Cal.4th at p. 115.)
The statements by Lucky Chances‘s human resources manager that Tiri was never told that the agreement was nonnegotiable and that Tiri never proposed changes fell far short of demonstrating an arm‘s-length bargaining transaction. Tellingly, the manager did not say that the agreement was actually negotiable, that Lucky Chances offered to negotiate, or that Lucky Chances would have considered proposed changes. Under these circumstances, we have no difficulty concluding that the arbitration agreement was a contract of adhesion. (Murphy, supra, 156 Cal.App.4th at p. 144.)8
2. The Delegation Clause Is Procedurally Unconscionable.
The procedural element of unconscionability, as mentioned above, focuses on two factors: oppression and surprise. (Zullo v. Superior Court, supra, 197 Cal.App.4th at p. 484.) ” ’ “Oppression” arises from an inequality of bargaining power which results in no real negotiation and “an absence of meaningful choice.” [Citations.] “Surprise” involves the extent to which the supposedly agreed-upon terms of the bargain are hidden in the prolix printed form drafted by the party seeking to enforce the disputed terms.’ ” (Ibid.)
For the same reasons that we conclude the delegation clause is part of a contract of adhesion, we agree with the trial court‘s implied finding that the
3. The Delegation Clause Is Not Substantively Unconscionable.
Although we conclude that the delegation clause is a contract of adhesion and procedurally unconscionable, we conclude that it is nonetheless valid because it is not substantively unconscionable. The delegation clause is not overly harsh, and does not sanction one-sided results. (Armendariz, supra, 24 Cal.4th at p. 114.) “[A]n arbitration agreement imposed in an adhesive context lacks basic fairness and mutuality if it requires one contracting party, but not the other, to arbitrate all claims arising out of the same transaction or occurrence or series of transactions or occurrences.” (Id. at p. 120.) The
In denying Tiri‘s petition to compel arbitration, the trial court relied on Zullo v. Superior Court, supra, 197 Cal.App.4th 477 and Fitz v. NCR Corp., supra, 118 Cal.App.4th 702 in finding that the arbitration agreement as a whole was unconscionable. But neither of these cases provides a persuasive basis for concluding that the delegation clause is substantively unconscionable. Both Zullo and Fitz reviewed employment arbitration agreements and concluded that they were substantively unconscionable because they lacked mutuality. In Zullo, the court found that the agreement lacked mutuality in two ways. First, the agreement applied to “any” dispute arising out of a termination. (Zullo, supra, at p. 486, italics omitted.) According to the Zullo court, this unfairly favored the employer because termination disputes ” ‘are virtually certain to be filed against, not by [the employer],’ ” but the agreement included no corresponding provision requiring the employer to arbitrate the types of claims that it might bring against the employee. (Ibid.) Mutuality was lacking, in other words, because arbitration was required for disputes that the employee was likely to initiate but not for disputes that the employer was likely to initiate. Second, the agreement unfairly favored the employer because it required the employee, but not the employer, to respond to any communications about arbitration proceedings within 10 days or forfeit the claim.10 (Zullo, at p. 487.) In Fitz, the court found that the agreement lacked mutuality because it imposed a two-deposition limit on the employee (but not the employer) in wrongful termination claims and, as with the agreement in Zullo, it failed to require the employer to arbitrate other types of disputes. (Fitz, supra, at pp. 717–725.) Thus, in both cases the agreement left the employee more bound by arbitration than the employer.
In contrast, the delegation clause here does not lack mutuality because Tiri and Lucky Chances are bound by it equally. The agreement requires arbitration for “any and all differences and/or legal disputes” (whether by or against the employee or employer). This mutuality is nearly unqualified, and it is far more than the ” ‘modicum of bilaterality’ ” required by our state Supreme Court in employment arbitration agreements. (Armendariz, supra, 24 Cal.4th at p. 117.) We can find nothing in the delegation clause upon which to conclude that it lacks mutuality or is otherwise unreasonably favorable to Lucky Chances.
Tiri argues at length that various provisions of the arbitration agreement are substantively unconscionable, but her arguments are not specific to the
We are mindful that two decisions from this appellate district, Ontiveros and Murphy, declined to enforce delegation clauses in employment arbitration contracts of adhesion on unconscionability grounds even though, like the delegation clause here, the clauses were explicit and clear. (Ontiveros, supra, 164 Cal.App.4th 494; Murphy, supra, 156 Cal.App.4th 138.) But these holdings have been undermined by the more recent United States Supreme Court decisions in Rent-A-Center and AT&T Mobility LLC v. Concepcion (2011) 563 U.S. 333 (Concepcion). Rent-A-Center held that delegation clauses are valid absent a challenge specific to the delegation clause (Rent-A-Center, supra, 561 U.S. at pp. 73-74), and Concepcion held that courts may not issue categorical rulings that interfere with fundamental aspects of arbitration (Id. at p. 344).
We discuss how each of these cases has undermined the holdings in Murphy and Ontiveros, and we begin with Rent-A-Center. In Murphy and Ontiveros, two substantive unconscionability concerns were identified with delegation clauses in employment arbitration contracts of adhesion. The first was a lack of mutuality because the agreement was ” ‘entirely one sided because [the employer] cannot be expected to claim that it drafted an unconscionable agreement.’ ” (Ontiveros, supra, 164 Cal.App.4th at p. 504.) In other words, the concern was that if arbitrators get to decide enforcement issues, employees will be more caught up in arbitration processes than employers because they are far more likely to bring enforcement challenges. The second was that allowing arbitrators to decide enforceability issues is unfair because arbitrators could be invested in the outcome: “In such situations, in which one party tends to be a repeat player, the arbitrator has a unique self-interest in deciding that a dispute is arbitrable.” (Id. at p. 505.)
Not only does Rent-A-Center undermine the holdings in Murphy and Ontiveros, but so does Concepcion. In Concepcion, the United States Supreme Court reviewed the California Supreme Court‘s ruling in Discover Bank v. Superior Court (2005) 36 Cal.4th 148. In Discover Bank, the California Supreme Court held that class arbitration waivers in consumer contracts were unenforceable under state law unconscionability principles. (Id. at pp. 153, 162.) Concepcion held that Discover Bank‘s holding interfered with the FAA‘s goal of ensuring the enforcement of arbitration agreements according to their terms. (Concepcion, supra, 563 U.S. at pp. 344-352.) The Supreme Court held that, regardless of their policy justifications, state judicial rulings12 cannot invalidate arbitration agreements on state law defenses pertaining “only to arbitration or that derive their meaning from the fact that an agreement to arbitrate is at issue.” (Id. at p. 339.)
Our state Supreme Court provided guidance on Concepcion in Sonic II, which was decided on remand from the United States Supreme Court after the high court vacated Sonic I, supra, 51 Cal.4th 659 for reconsideration in light of Concepcion. In Sonic II, the court concluded that state rulings, “even when facially nondiscriminatory, must not disfavor arbitration as applied by imposing procedural requirements that ‘interfere[] with fundamental attributes of arbitration.’ ” (Sonic II, supra, 57 Cal.4th at p. 1143, original italics.) To deny enforcing a delegation clause without identifying an unfair term—different from the features and consequences
The delegation clause here is clear and unmistakable, and it is not revocable under state unconscionability principles. Tiri has identified no aspect of the clause that would overcome Rent-A-Center‘s assumption of validity or allow us to prevent its enforcement under Concepcion. Thus, she has failed to sustain her burden of demonstrating by a preponderance of the evidence that the delegation clause is unenforceable. (Rosenthal, supra, 14 Cal.4th at p. 413.)
Having determined that the delegation clause was valid, we conclude that the trial court‘s denial of Lucky Chances‘s petition to compel arbitration was improper. Thus, it will be for the arbitrator to consider the conscionability of the agreement as a whole and its other severable provisions.
III.
DISPOSITION
The order denying appellant‘s petition to compel arbitration is reversed. Each side shall bear its own costs on appeal.
Ruvolo, P. J., and Reardon, J., concurred.
Notes
Because the court must consider the validity of the delegation clause before considering the validity of the rest of the arbitration agreement, we disagree with the suggestion in Chin v. Advanced Fresh Concepts Franchise Corp. (2011) 194 Cal.App.4th 704, 711 that an appellate court can avoid deciding whether a delegation clause is unconscionable by ruling that all of the remaining provisions are conscionable. In such a case, the ruling that the other provisions are conscionable assumes that a court, and not the arbitrator, has the authority to determine their enforceability. This assumption was precisely the issue that the Chin court supposedly avoided, but did not actually avoid, when it declined to rule on the delegation clause and concluded that the challenged terms of the arbitration agreement as a whole were conscionable. (Id. at pp. 711-715.)
