JOHN PINSON v. JPMORGAN CHASE BANK, NATIONAL ASSOCIATION, a financial institution
No. 16-17107
IN THE UNITED STATES COURT OF APPEALS FOR THE ELEVENTH CIRCUIT
November 12, 2019
Before MARTIN, JILL PRYOR, and JULIE CARNES, Circuit Judges.
[PUBLISH] D.C. Docket No. 9:16-cv-80688-WJZ. Appeal from the United States District Court for the Southern District of Florida.
After years spent trying to correct what he views as a false entry on his credit report, John Pinson sued the entity he believed provided the false
I.
John Pinson got a copy of his credit report from TransUnion, a consumer credit reporting agency, in May 2012.1 His report showed a past due account with an entity called Chase Home Finance LLC. But Mr. Pinson says he does not have an account with Chase Home Finance LLC. Mr. Pinson‘s explanation is that
In July 2012, Mr. Pinson disputed the entry with both JPMorgan Chase and TransUnion. TransUnion responded a couple of weeks later with a letter saying Chase Home Finance would continue to appear on his credit report. There is no allegation JPMorgan Chase responded.
Mr. Pinson sent another letter to JPMorgan Chase in September 2012, again disputing the Chase Home Finance entry on his report. JPMorgan Chase did not respond. Undaunted, Mr. Pinson sent at least four more such letters to JPMorgan Chase in 2013. So far as the complaint shows, JPMorgan Chase never responded to any of those letters, either.
In April 2014, Mr. Pinson disputed the entry with TransUnion once again. TransUnion responded with another letter saying Chase Home Finance would continue to appear on the report. Mr. Pinson repeated his dispute in yet another letter to TransUnion in June 2014. TransUnion once again replied that the Chase Home Finance entry would continue to appear.
All told, Mr. Pinson wrote TransUnion three times and JPMorgan Chase at least six. Yet the Chase Home Finance entry still appeared on Mr. Pinson‘s credit report as of May 2015.
Throughout this back-and-forth, Mr. Pinson says JPMorgan Chase failed to investigate the accuracy of the information on his credit report. He also says JPMorgan Chase requested his credit report from Experian, another credit reporting agency, some twenty times without a proper purpose.
Mr. Pinson sued JPMorgan Chase in April 2016, asserting violations of the FDCPA and the FCRA.3 He asserts JPMorgan Chase violated the FDCPA‘s prohibition on using a name other than a business‘s true name in connection with the collection of a debt when JPMorgan Chase gave TransUnion the name Chase Home Finance. See
On JPMorgan Chase‘s motion, the District Court dismissed Mr. Pinson‘s complaint for failure to state a claim on which relief can be granted. See
II.
We review de novo our subject matter jurisdiction, and we have an independent obligation to ensure jurisdiction exists. Univ. of S. Ala. v. Am. Tobacco Co., 168 F.3d 405, 408, 410 (11th Cir. 1999). We also review de novo the grant of a motion to dismiss for failure to state a claim, accepting the allegations in the complaint as true and construing them in the light most favorable to the plaintiff. Hunt v. Aimco Props., L.P., 814 F.3d 1213, 1221 (11th Cir. 2016). To state a claim, a complaint must include “enough facts to state a claim to relief that is plausible on its face.” Bell Atl. Corp. v. Twombly, 550 U.S. 544, 570, 127 S. Ct. 1955, 1974 (2007). A complaint is facially plausible where there is enough factual content to allow “the court to draw the reasonable inference that the defendant is liable for the misconduct alleged.” Ashcroft v. Iqbal, 556 U.S. 662, 678, 129 S. Ct. 1937, 1949 (2009). We liberally construe pro se pleadings. Tannenbaum v. United States, 148 F.3d 1262, 1263 (11th Cir. 1998) (per curiam).
III.
We initially consider whether Mr. Pinson has standing to bring his claims. We conclude he does.
Standing, a limitation on federal subject matter jurisdiction derived from Article III, requires plaintiffs to show they suffered an injury in fact traceable to the defendant‘s conduct and redressable by a favorable decision. Spokeo, Inc. v. Robins, 578 U.S. 330, 136 S. Ct. 1540, 1546–47 (2016). “To establish injury in fact, a plaintiff must show that he or she suffered ‘an invasion of a legally protected interest’ that is ‘concrete and particularized’ and ‘actual or imminent, not conjectural or hypothetical.‘” Id. at 1548 (quoting Lujan v. Defs. of Wildlife, 504 U.S. 555, 560, 112 S. Ct. 2130, 2136 (1992)).
Mr. Pinson alleged actual, concrete, and particularized injuries: that he lost time communicating with JPMorgan Chase and TransUnion; that he incurred out-of-pocket expenses trying to correct misinformation on his credit report; and that he was denied access to credit and paid higher car insurance premiums as a result of JPMorgan Chase‘s conduct. We have held that the time spent by a person attempting to correct a false credit report constitutes a concrete injury for purposes of an FCRA claim. See Pedro v. Equifax, Inc., 868 F.3d 1275, 1280 (11th Cir. 2017) (“Pedro also alleged a concrete injury because she alleged that she ‘lost time . . . attempting to resolve the credit inaccuracies.‘“).
In addition, economic harm is a quintessential injury in fact. See Sierra Club v. Morton, 405 U.S. 727, 733, 92 S. Ct. 1361, 1365 (1972) (“[P]alpable economic injuries have long been recognized as sufficient to lay the basis for standing . . . .“).
Beyond the out-of-pocket expenses, such as postal expenses, incurred by Mr. Pinson in his repeated communications concerning the information in his credit report, he also alleges economic harm in the form of lost credit opportunities and higher car insurance premiums. Mr. Pinson says JPMorgan Chase‘s alleged violations of the FDCPA and FCRA caused this economic harm. At this stage in Mr. Pinson‘s case, we accept his allegations as true, and we find them specific enough for us to conclude Mr. Pinson plausibly suffered an injury traceable to JPMorgan Chase‘s conduct. See id. at 1336 (“Each element of standing ... must be supported in the same way as any other matter on which the plaintiff bears the burden of proof, i.e., with the manner and degree of evidence required at the successive stages of the litigation.” (quotation marks omitted)). This is particularly true given our liberal construction of Mr. Pinson‘s pro se complaint.
On top of lost time and money, the harm Mr. Pinson alleges—“the reporting of inaccurate information about [his] credit“—has “a close relationship to the harm caused by the publication of defamatory information, which has long provided the basis for a lawsuit in English and American courts.” Pedro, 868 F.3d at 1279–80. That in itself constitutes a concrete injury. See id. at 1279; see also Spokeo, 136 S. Ct. at 1549 (noting that, in assessing whether an injury is concrete, “it is instructive to consider whether an alleged intangible harm has a close relationship to a harm
These injuries flowed directly from JPMorgan Chase purportedly providing false information concerning Mr. Pinson‘s debt to TransUnion and from its repeated requests for Mr. Pinson‘s credit report. A court could redress Mr. Pinson‘s harms by giving him relief on his statutory claims. This suffices for standing.
IV.
JPMorgan Chase urges us to dismiss Mr. Pinson‘s complaint as a shotgun pleading. We decline to do so. A shotgun pleading is “a complaint containing multiple counts where each count adopts the allegations of all preceding counts, causing each successive count to carry all that came before and the last count to be a combination of the entire complaint.” Weiland v. Palm Beach Cty. Sheriff‘s Office, 792 F.3d 1313, 1321 (11th Cir. 2015). The worst examples of shotgun pleadings contain “innumerable pages of rambling irrelevancies,” Magluta v. Samples, 256 F.3d 1282, 1284 (11th Cir. 2001) (per curiam), “waste scarce judicial resources, inexorably broaden the scope of discovery, wreak havoc on appellate court dockets, and undermine the public‘s respect for the courts,” Vibe Micro, Inc. v. Shabanets, 878 F.3d 1291, 1295 (11th Cir. 2018) (quotation marks omitted and alterations adopted). JPMorgan Chase summons these specters and asks us to
It is true that each count of Mr. Pinson‘s pro se complaint adopts the allegations of all preceding counts. It is also true that the complaint is perhaps longer than it needs to be. But it does not contain endless irrelevancies. And it does what complaints must do: it “give[s] the defendant[] adequate notice of the claims against [it] and the grounds upon which each claim rests.” Weiland, 792 F.3d at 1323. We have no trouble understanding Mr. Pinson‘s allegations that JPMorgan Chase violated federal law by providing a false name to TransUnion, failing to investigate the accuracy of the information it provided, and obtaining Mr. Pinson‘s credit report for an improper purpose. We‘ve seen no indication that JPMorgan Chase had trouble understanding them either. This would “explain why [JPMorgan Chase] did not move for a more definite statement” in the District Court. Id. at 1324. What‘s more, both JPMorgan Chase and the District Court understood the claims well enough to address their merits—JPMorgan Chase in a motion to dismiss, and the District Court in an order granting that motion. And while this circuit‘s shotgun-pleading rule applies to everyone, we ordinarily give pro se litigants more leeway when it comes to drafting. See, e.g., Dean v. Barber, 951 F.2d 1210, 1213 (11th Cir. 1992) (explaining this Court would look at the pro se plaintiff‘s pleadings “with special care” because “[t]his circuit and the Supreme
V.
Assured of our jurisdiction and the sufficiency of Mr. Pinson‘s complaint, we now examine Mr. Pinson‘s FDCPA and FCRA claims. We conclude he has stated a plausible claim for relief only as to his FCRA claims.4
A.
The FDCPA makes it unlawful for a “debt collector” to “use any false, deceptive, or misleading representation or means in connection with the collection of any debt.”
Mr. Pinson alleges that JPMorgan Chase‘s use of the name Chase Home Finance on Mr. Pinson‘s credit report violated the FDCPA. We hold that Mr.
1.
The FDCPA regulates “debt collector[s],” defined as persons who “regularly collect[] or attempt[] to collect” someone else‘s debts.
The false-name exception has three components: a creditor must (1) use a name other than its own (2) in a way that would indicate a third person is attempting to collect its debt (3) in the process of collecting its own debt. JPMorgan Chase quite plainly used a name other than its own on Mr. Pinson‘s
This circuit has not set a standard for assessing when a name would indicate that a third party was involved in collecting the debt—or, put differently, from whose perspective we should assess whether a name would indicate a third party‘s involvement. We now join the Second and Seventh Circuits and hold that the false-name exception applies when the “least sophisticated consumer” would believe a third party was involved in collecting a debt.6 See Catencamp v. Cendant Timeshare Resort Grp.-Consumer Fin., Inc., 471 F.3d 780, 782 (7th Cir. 2006); Maguire v. Citicorp Retail Servs., Inc., 147 F.3d 232, 236 (2d Cir. 1998). This standard has a long legacy in consumer protection law. Cf. FTC v. Standard Educ. Soc‘y, 302 U.S. 112, 116, 58 S. Ct. 113, 115 (1937) (“The fact that a false statement may be obviously false to those who are trained and experienced does not change its character, nor take away its power to deceive others less experienced.“). We already use the least sophisticated consumer standard to interpret other substantive provisions of the FDCPA. See Jeter v. Credit Bureau, Inc., 760 F.2d 1168, 1173–75 (11th Cir. 1985) (addressing allegations of
The objective, least sophisticated consumer standard protects “naive consumers” with a minimal understanding of personal finance and debt collection. LeBlanc v. Unifund CCR Partners, 601 F.3d 1185, 1194 (11th Cir. 2010) (per curiam) (quotation marks omitted). At the same time, it “prevents liability for bizarre or idiosyncratic interpretations of collection notices by preserving a quotient of reasonableness.” Id. (quotation marks omitted). We presume the least sophisticated consumer “possess[es] a rudimentary amount of information about the world and a willingness to read a collection notice with some care.” Id. (quotation marks omitted). We should not hold the least sophisticated consumer to the same standard as a reasonably prudent consumer. See Jeter, 760 F.2d at 1172–75 (reversing a district court‘s use of a “reasonable consumer” standard in an FDCPA case). The least sophisticated consumer, though not unreasonable, is “ignorant” and “unthinking,” id. at 1172–73, “gullible,” and of “below-average sophistication or intelligence,” Clomon, 988 F.2d at 1318–19. Whether the least
While the least sophisticated consumer standard is a low bar, Mr. Pinson cannot meet it. The least sophisticated consumer would not believe that Chase Home Finance was an unrelated third party attempting to collect on Mr. Pinson‘s mortgage with JPMorgan Chase. Applying the least sophisticated consumer standard to Mr. Pinson‘s circumstances is an objective inquiry. See Jeter, 760 F.2d at 1174–75 & n.6. Standing in Mr. Pinson‘s shoes, even the least sophisticated consumer would understand that JPMorgan Chase and Chase Home Finance were related entities collecting his mortgage with JPMorgan Chase Bank.
Mr. Pinson took out a mortgage on his home with JPMorgan Chase Bank in 2005. See Pinson v. JP Morgan Chase Bank, N.A., 646 F. App‘x 812, 813–814 (11th Cir. 2016) (per curiam) (unpublished).7 In this factual context, each part of the name “Chase Home Finance” suggests its association with Mr. Pinson‘s
Other courts have applied the false-name exception similarly. See Thomas v. Commercial Recovery Sys., Inc., No. 8:07-cv-1104-T-23MAP, 2008 WL 11336625, at *3 (M.D. Fla. Sept. 19, 2008) (holding that the relationship between JPMorgan Chase and Chase Auto Finance is apparent from the names of the entities); Berk v. J.P. Morgan Chase Bank, N.A., No. 11-2715, 2011 WL 4467746, at *4 (E.D. Pa. Sept. 26, 2011) (“No reasonable person would find that ‘Chase Auto Loans’ is a false identification of . . . JPMorgan Chase Bank[.]“); see also Drew v. Rivera, No. 1:12-CV-9-MP-GRJ, 2012 WL 4088943, at *5 (N.D. Fla. Aug. 6, 2012) (stating that Citibank, South Dakota, N.A.‘s use of the name “Citibusiness” in communications about credit card debt did not trigger the false-name exception, because it “could [not] possibly cause the least sophisticated consumer to have the false impression that a third party was collecting the debt“);
Mr. Pinson argues the least sophisticated consumer would be confused because the names “Chase Home Finance LLC” and “JPMorgan Chase Bank, N.A.” indicate two different types of legal entities, a limited liability company and a bank. In Mr. Pinson‘s case, where the name “Chase Home Finance” on his credit report otherwise pointed to JPMorgan Chase Bank and his past-due home mortgage, the small discrepancy between “LLC” and “N.A.” would not reasonably give Pinson the impression of a third-party debt collector.
2.
Because we have concluded that Mr. Pinson cannot plausibly allege that the name Chase Home Finance would fool the unsophisticated consumer in his position, we need not address the third prong of the false-name exception. We therefore reserve for another day the question of whether reporting a debt to a consumer credit agency is part of “the process of collecting [one‘s] own debts.” See
Because the least sophisticated consumer would not believe Chase Home Finance was a third-party debt collector distinct from JPMorgan Chase, Mr. Pinson
B.
Mr. Pinson‘s first FCRA claim is that JPMorgan Chase failed to investigate the accuracy of the information it provided to TransUnion. The FCRA requires consumer reporting agencies like TransUnion to notify a person who provided information—here, JPMorgan Chase—if a consumer disputes the information‘s accuracy.
Not content with Mr. Pinson‘s allegations, JPMorgan Chase maintains Mr. Pinson did not allege JPMorgan Chase ever received notice of the dispute from TransUnion. That is not so. We have already recited the allegations that
JPMorgan Chase also argues Mr. Pinson did not adequately allege damages. It misses the mark with that argument, too. Mr. Pinson plausibly alleged actual damages resulting from the failure to investigate. As we set out in Part III, supra at 5-8, he says he suffered from mental anguish, lost credit opportunities, paid higher auto insurance premiums, and spent time and money trying to correct the falsehood on his credit report. Mr. Pinson is entitled to compensation if he can prove his claims.
C.
Mr. Pinson‘s final claims allege that JPMorgan Chase violated the FCRA by unlawfully obtaining his credit report. He contends this violated two separate FCRA provisions: one that prohibits obtaining a credit report for an improper purpose, and one that prohibits obtaining a credit report under false pretenses. He has stated a plausible claim for each of these violations.
1.
The FCRA prohibits a person from using or obtaining a credit report for any purpose unless “the consumer report is obtained for a purpose for which the consumer report is authorized to be furnished under this section.”
Mr. Pinson alleges JPMorgan Chase obtained his credit report for use in litigation twenty times between May 10, 2013 and October 13, 2014. JPMorgan Chase was involved in litigation with Mr. Pinson beginning July 26, 2013. See Pinson v. JP Morgan Chase Bank, N.A., 646 F. App‘x 812, 813 (11th Cir. 2016) (per curiam) (unpublished). It may violate the FCRA to obtain a consumer report for use in litigation. Litigation does not appear in the exhaustive list of purposes for which the FCRA authorizes a person to obtain a credit report. See
Mr. Pinson also adequately alleged a willful violation of the statute. Mr. Pinson alleges JPMorgan Chase obtained the report many times for use in litigation even though the statute, which sets out an exhaustive list of permissible purposes, nowhere authorizes the use of credit reports in litigation. These actions plausibly “ran a risk of violating the law substantially greater than the risk associated with a reading that was merely careless.” Safeco, 551 U.S. at 69, 127 S. Ct. at 2215. The statute plainly says a consumer reporting agency may “furnish a [credit report] under the following circumstances and no other.”
JPMorgan Chase says it had a permissible purpose to obtain Mr. Pinson‘s credit report—namely, that Mr. Pinson had a past due account with JPMorgan Chase. It is true that the FCRA permits a person to obtain a credit report to review or collect a consumer‘s account.
2.
Separately, the FCRA makes it a crime to “knowingly and willfully obtain[] information on a consumer from a consumer reporting agency under false pretenses.”
Just as Mr. Pinson alleged enough to state a violation of
VI.
All a plaintiff must do to survive a motion to dismiss is state a plausible claim on which relief can be granted. Not a surefire claim, not one likely to succeed. A plausible claim, supported by enough factual allegations for a “court to draw the reasonable inference that the defendant is liable for the misconduct alleged.” Ashcroft v. Iqbal, 556 U.S. 662, 678, 129 S. Ct. 1937, 1949 (2009). Under this standard, the District Court erred in dismissing Mr. Pinson‘s FCRA claims, but it properly dismissed his FDCPA claim. We AFFIRM dismissal of the FDCPA claim. We REVERSE dismissal of the FCRA claims and REMAND for further proceedings consistent with this opinion.
