OPINION
¶ 1 In this breach of contract action, appellants Clifton Burgener; Tigerlilly Investments, LLC; and Bonanza Realty Management, LLC (collectively, Appellants) appeal from the trial court’s denial of their motion to set aside default judgment in favor of appellees, James Blair and Southern Ventures, Inc. (collectively, Blair). Appellants contend the court abused its discretion in permitting alternative means for service of process and, in any event, Blair failed to effect service properly under the terms of the court’s order. For the reasons set forth below, we affirm.
Facts and Procedure
¶2 “We view the facts in the light most favorable to upholding the trial court’s ruling on a motion to set aside a default judgment.”
Ezell v. Quon,
¶ 3 Blair made numerous attempts to serve Appellants by attempting to serve Burgener individually and as statutory agent for Tigerlilly and Bonanza, at Appellants’ business address in Phoenix. On May 21, 2008, the process server went to Appellants’ office and was told Burgener “was not in.” Although it is unclear from the record, the process server either telephoned or visited the office seven times over the following two weeks, between 9:30 a.m. and 1:40 p.m., in an attempt to determine whether Burgener was there. Each time the process server was told Burgener was not in the office. Blair then authorized the process server to attempt to locate Burgener’s home address and serve him there. The process server located *216 Burgener’s residence in Phoenix, confirming with a neighbor that Burgener indeed lived at that address, and attempted to serve him there five times over the next eight days, between 4:10 p.m. and 8:40 p.m.
¶ 4 After the attempts at personal service were unsuccessful, Blair filed a motion for alternate service, in which he alleged Appellants were attempting to avoid service and requested permission to effect service “upon any person in charge of the office located at 40[2] W. Roosevelt, Suite E, Phoenix, AZ.” 2 He supported his motion with the process server’s affidavit of non-service, describing the failed attempts to effect service. The trial court granted the motion and, in addition to allowing Blair to serve the person in charge of the office, it also ordered Blair to mail a copy of the process and the court’s order “to the last known residence or business address of each party receiving alternate service.”
¶ 5 The process server served Appellants at the business address by leaving copies of the required documents with a woman working at the front desk of the office. The woman gave her first name to the process server but refused to provide her last name or proof of identity. He also mailed copies of the process to the business address. After the time for responding had passed, Blair filed an application for entry of default judgment, and the trial court entered default judgment on November 12, 2008, in the amount of $252,000.
¶ 6 On June 22, 2009, Appellants filed a motion to set aside the entry of default, asserting that they had not been properly served under the Arizona Rules of Civil Procedure and the judgment therefore was void. After oral argument, the trial court denied their motion. This appeal followed.
Standard of Review
¶ 7 Although default judgments are not favored,
Harper v. Canyon Land Dev., L.L.C.,
Discussion
¶8 Appellants maintain the trial court abused its discretion by not setting aside the default judgment, arguing it was void for lack of personal jurisdiction over them.
See
Ariz. R. Civ. P. 60(c)(4) (party may be relieved from void final judgment);
Master Fin. Inc.,
¶ 9 Preliminarily, we note that Appellants have not provided this court with a transcript of the hearing on their motion to set aside judgment. It is the appellant’s burden to ensure that “the record on appeal contains all transcripts or other documents necessary for us to consider the issues raised.”
Baker v. Baker,
A. Alternate service
¶ 10 Appellants first contend Blair failed to make the requisite showing under Rule 4.1(m) to establish service upon them was impracticable, such that he was entitled to effect service through alternate means. Appellants maintain, as to Tigerlilly and Bonanza, that personal service can never be impracticable. Relying on Rule 4.1(1), they contend that when service cannot be completed by serving the statutory agent of a corporation, the plaintiff is required to effect service through the Arizona Corporation Commission. But Rule 4.1(1) applies only “[w]hen a domestic corporation does not have an officer or agent in this state upon whom legal service of process can be made.” 3 Here, Appellants do not dispute that Burgener is the statutory agent for both companies. Thus, Rule 4.1(1) does not apply.
¶ 11 Rule 4.1(m) provides, in pertinent part: “If service by one of the means set forth in the preceding paragraphs of this Rule 4.1 proves impracticable, then service may be accomplished in such manner, other than by publication, as the court, upon motion and without notice, may direct.”
¶ 12 There are no Arizona cases interpreting the meaning of “impracticable” as that term is used in the rule. This court’s “purpose is to interpret the statutes and rules according to the drafters’ intent, and we will first look to the plain language of the statute or rule as the best evidence of that intent.”
Hornbeck v. Lusk,
¶ 13 Relying on
Calabro v. Leiner,
If seiviee cannot be made under the applicable rule[,] the plaintiff may move the court for a special order directing the method of seiviee. The motion shall be accompanied by an affidavit stating the nature and extent of the investigation which has been made to determine the whereabouts of the defendant and the reasons why seiviee cannot be made.
Based on its interpretation of the rule, the court determined that alternative seiviee is only appropriate when the plaintiff has demonstrated a good faith effort to locate the defendant, has made “practical efforts” to effectuate seiviee of process, and the proposed alternative means are “reasonably calculated to provide the defendant with notice of the proceedings against him.”
¶ 14
Calabro
is distinguishable from this case. Unlike our Rule 4.1(m), Rule 430, Perm. R. Civ. P., permits alternative seiviee only when “seiviee cannot be made under the applicable rule” and also requires an affidavit detailing the plaintiffs efforts to locate and serve the defendant. These requirements are more closely akin to the heightened “due diligence” showing necessary for seiviee by publication in Arizona.
See
Ariz. R. Civ. P. 4.1(n) (“party or officer making seiviee shall file an affidavit showing the manner and dates of the publication and mailing, and the circumstances warranting the utilization of the procedure”);
Sprang v. Petersen Lumber, Inc.,
¶ 15 Relying on
Kelly v. Lewis,
¶ 16 Like the rale in
Kelly,
Rule 4.1(m), Ariz. R. Civ. P., permits alternative seiviee of pi’oeess when traditional seiviee is “impracticable” under the circumstances. And, we agree this standard requires something less than the “due diligence” showing required before seiviee by publication may be utilized. If the drafters of Rule 4.1(m) had intended plaintiffs to meet the same burden of establishing due diligence for alternative service as for seiviee by publication, it would have used the same language and included the same requirements in both subsections.
See Fragoso,
¶ 17 Other courts, in various contexts, have held the term “impracticable” “does not mean that ... impossibility ... must be established,” but rather requires a showing that the act to be performed “is extremely difficult or inconvenient.”
Pac. Fire Ins. Co.
*219
v. Reiner,
¶ 18 Here, Blair attempted sendee at both Appellants’ place of business and Burgener’s residence on five different days and at various times. In addition to these physical attempts, the process server attempted to ascertain over an additional seven days whether Burgener was present in the office so that sendee could be made. Each time he was told Burgener was not in the office.
5
These circumstances demonstrate that service of process through the usual means would have been “extremely difficult or inconvenient.”
See Pac. Fire Ins. Co.,
B. Adequacy of service
¶ 19 Appellants next argue that the means of alternative service authorized by the trial court and as effected by Blair— which they characterize as “[a]lternative process upon a receptionist in an eight office building” — did not comply with constitutional due process. Due process requires notice “reasonably calculated, under all the circumstances, to apprise interested parties of the pendency of the action and afford them an opportunity to present their objections.”
Mullane v. Cent. Hanover Bank & Trust Co.,
¶ 20 Rule 4.1(m) provides that when alternate means of service of process are employed, “reasonable efforts shall be undertaken by the party making service to assure that actual notice of the commencement of the action is provided to the person to be served,” and the service of process “shall be mailed to the last known business or residen *220 tial address of the person to be served.” These two requirements ensure that a defendant’s due process rights have been satisfied. Appellants present no argument that the trial court’s order authorizing service upon “any person in charge of the office” in which each of them conducted business, and by first-class mail to that address, was not reasonably calculated to inform them of the pending litigation. 7 We conclude the court’s order was consistent with the requirements of due process.
¶ 21 Appellants’ primary jurisdictional challenge appeal’s to be focused on whether Blair’s actual means of service comported with due process. The trial court’s order for alternative service authorized personal service on any person “in charge of the office.” In denying Appellants’ motion to set aside the default judgment, the court necessarily rejected their arguments that service by first-class mail and personal service upon “any person in charge of the office” were not reasonable measures to inform Appellants of the pending litigation.
¶ 22 Although Appellants describe the person served as a “receptionist,” Blair described her in his opposition to the motion to set aside the default as “the ‘front desk’ woman at 402 Roosevelt, Suite E.” Appellants do not dispute that “402 Roosevelt, Suite E” is their business address.
¶ 23 In denying Appellants’ motion to set aside the default judgment, the trial court necessarily rejected their arguments that the service Blair employed was inconsistent with either the court’s order or due process. “Service of process can be impeached only by clear and convincing evidence.”
Gen. Elec. Capital Corp. v. Osterkamp,
C. Compliance with order for service
¶ 24 Finally, Appellants contend that by not mailing a copy of the process to Burgener’s residential address and by not enumerating the documents re-mailed to the correct address of 402 W. Roosevelt in the affidavit of service, Blair did not comply strictly with the trial court’s order for alternate service and therefore did not “make a prima facie showing of compliance with the requirements of Rule 4.1(m).” However, the court's order authorized Blair to serve each of the Appellants by “mailing the process] to the last known residence or business address of each party receiving alternate service.” (Emphasis added.) Blair mailed the process to 402 W. Roosevelt, Suite E, and Burgener has not disputed that this is his business address. Blair thus strictly complied with this term of the court’s order.
¶25 Additionally, the original affidavit of service specifically listed the documents served in person upon the woman at the front desk and stated a second copy of the process was mailed to the “above address.” The mailed copies apparently were returned *221 due to an incorrect address, but the process server’s affidavit indicated “the documents” were “re-mailed” to the correct address and not returned. Viewed in this context, it is abundantly clear that the process server re-mailed the same documents listed in the original service of process. Blair therefore complied in full with the court’s order for alternate service.
Disposition
¶ 26 Because the trial court did not abuse its discretion in permitting alternative service by the means employed, it had jurisdiction over Appellants. The entry of default judgment thus was not void, and Appellants made no other showing of excusable neglect that would entitle them to relief under Rule 60(e), Ariz. R. Civ. P.
See Almarez v. Superior Court,
Notes
. Blair later filed an amended complaint adding additional defendants. However, they are not parties to this appeal.
. Blair's motion and the trial court's order list the business address as "400 W. Roosevelt, Suite E, Phoenix, AZ.” However, as Blair states in his brief, this appears to have been a clerical error, given that the process server had initially attempted service at 402 W. Roosevelt, and there is no dispute concerning the correct business address of Appellants. And, although the process server apparently initially mailed service to 400 W. Roosevelt, this mistake was rectified by re-mailing service to the correct address.
. And in any event, this means of completing service would have provided no greater due process protection than the manner of service authorized by the trial court and employed by Blair, who delivered process to the defendants’ office and mailed a copy to the business address. Under Rule 4.1(1), when service is made by depositing the summons and pleadings with the Corporation Commission, it “shall file one of the copies in its office and immediately mail the other copy, postage prepaid, to the office of the corporation, or to the president, secretary or any director or officer of such corporation as appears or is ascertained by the Corporation Commission from the articles of incorporation or other papers on file in its office, or otherwise."
. Appellants also heavily rely on cases dealing with service by publication pursuant to Rule 4.1(n), and they apparently seek to import into the standard of impracticability the requirement of due diligence in locating a defendant before effecting service by publication.
See, e.g., Barlage v. Valentine,
. These efforts are far more substantial than the efforts found insufficient in the three out-of-state cases Appellants cite in support of their argument.
See Calabro,
. Relying on a state bar committee note pertaining to service by publication, Appellants argue Blair was required to effect service by " 'the best means of notice practicable under the circumstances.' ” Ariz. R. Civ. P. 4.1, committee note,
citing Mullane,
. To the extent Appellants argue service was deficient because it was not sent by certified mail, we observe that the trial court did not specify any particular manner of mailing, and Appellants do not argue certified mail was required pursuant to any other authority. And, contrary to their assertion that "there is no proof that any of the documents [Blair's] process server allegedly mailed to ... 402 W. Roosevelt were actually received by any of the Defendants,” the process server's affidavit that he had mailed the process to the correct address constituted substantial evidence.
See Lee v. State,
