(1) Each program shall have a process for collecting and recording indications of client satisfaction with the services provided by the program. This process may include any of the following:
- (a) Short interviews with persons who have received emergency services.
- (b) Evaluation forms to be completed and returned by clients after receiving services.
- (c) Follow-up conversations.
- (2) Information about client satisfaction shall be collected in a format which allows the collation and comparison of responses and which protects the confidentiality of those providing information.
- (3) The process for obtaining client satisfaction information shall make allowance for persons who choose not to respond or are unable to respond.
(4) Prior to a recertification survey under s. DHS 34.03 (6) (c), the program administrator shall prepare and maintain on file a report summarizing the information received through the client satisfaction survey process and indicating:
- (a) Any changes in program policies and operations or to the coordinated community services plan under s. DHS 34.22 (1) made in response to client views.
- (b) Any suggestions for changes in the requirements under this chapter which would permit programs to improve services for clients.
History
History: Cr. Register, September, 1996, No. 489, eff. 10-1-96; CR 23-053: am. (1) (a), (c) Register September 2023 No. 813, eff. 10-1-23.