1. (1) The household shall report the loss, theft or damage of the EBT card immediately to recipient customer service. The department shall replace the EBT card within 5 business days following notice by the household to recipient customer service.

   Note: This provision varies from federal SNAP regulations in 7 CFR 274.12 (g)(5)(ii) as allowed by a waiver approved by the U.S. department of agriculture.

2. (2) The department shall require ES agencies to maintain card issuance capability for emergency card replacement. The department may institute a card replacement fee not to exceed the actual cost to replace the card if the card loss rate is excessive. The fee may be subtracted from the current FoodShare allotment.

History

History: Cr. Register, August, 1999, No. 524, eff. 9-1-99; CR 25-055: am. (2) Register February 2026 No. 842, eff. 3-1-26.