No provider may do any of the following:

1. (1) Offer to a consumer any prize, prize opportunity, or free or reduced price goods or services whose receipt is conditioned upon an agreement to purchase or lease an electronic communications service unless the provider discloses that purchase or lease requirement in connection with every public announcement or advertisement of the prize, prize opportunity, or free or reduced price goods or services.

   Note: See also s. 134.74, Stats., and s. ATCP 123.02.

2. (2) Misrepresent the provider’s identity to a consumer.
3. (3) Misrepresent that a consumer has subscribed to or received an electronic communications service.
4. (4) Misrepresent the terms of a subscription.
5. (5) Fail to identify, in each bill presented to a consumer, the service offerings for which the provider is billing the consumer.
6. (6) Fail to honor, on a timely basis, a consumer’s request to cancel an electronic communications service according to this chapter and the terms of the subscription for that service.

7. (7) Charge a consumer a fee for canceling a subscription or service offering unless the fee is disclosed to the consumer according to ss. ATCP 123.02 and 123.04.

   Note: Section ATCP 123.04 (2) limits cancellation charges and disconnect fees in some cases, regardless of whether those fees are disclosed.

8. (8) Bill a consumer for an electronic communications service in violation of this chapter.
9. (9) Propose or enter into any contract with a consumer that purports to waive a consumer’s rights under this chapter, or that purports to authorize any violation of this chapter.

History

History: Cr. Register, July, 1996, No. 487, eff. 1-1-97; CR 08-027: am. (1), (3), (6) and (8) Register December 2008 No. 636, eff. 1-1-09.