If you have a complaint about any DDA services or treatment other than actions listed in WAC 388-825-120(3), or you do not want to appeal a DDA action through an administrative hearing but you still wish to express your concerns, follow these steps in this order:
- (1) First, contact your case resource manager or social worker by phone, in writing, email, or in person and explain your problem.
- (2) If you are not happy with the results from speaking with your case resource manager or social worker, you may ask to speak with their supervisor.
- (3) If steps in subsections (1) and (2) of this section do not solve your problem, you should submit your complaint in writing to the regional office.
- (4) If you do not reach a solution with the regional office, you can request that your complaint be forwarded to the DDA headquarters in Olympia.
[Statutory Authority: RCW 71A.10.015, 71A.18.020, 71A.12.030, and Title 71A RCW. WSR 15-17-094, § 388-825-168, filed 8/18/15, effective 9/18/15.]