Every hospice licensee must establish and implement a quality improvement program to ensure the quality of care and services provided throughout all approved service areas or within a hospice care center that includes, at a minimum:

1. (1) A complaint process that includes a procedure for the receipt, investigation, and disposition of complaints regarding services provided;
2. (2) A method to identify, monitor, evaluate, and correct problems identified by patients, families, personnel, contractors, or volunteers; and
3. (3) A system to assess patient satisfaction with the overall services provided by the agency.

[Statutory Authority: RCW 70.127.120 and 43.70.250. WSR 18-06-093, § 246-335-655, filed 3/6/18, effective 4/6/18.]