20 Va. Admin. Code § 5-342-90
A. Subscriber organizations. Each subscriber organization shall file a report annually with the commission by January 31 of each calendar year for the previous calendar year. When making the annual report, the subscriber organization shall provide the following information:
2. Certification that there is no subscriber whose subscription size exceeds the subscriber's average annual bill over the past 12 months for the customer account to which the subscription is attributed.
Each subscriber organization shall retain a record of all disclosure forms and subscriber allocation lists for a period of at least three years. Each subscriber organization shall retain copies of subscriber contracts for a period of at least one year from the date of their expiration. Each of these documents must be made available immediately upon request from the commission or commission staff.
A subscriber organization shall retain customer billing and account records and complaint records for at least three years.
§§ 12.1-13 and 56-585.1:12 of the Code of Virginia.
Derived from Virginia Register Volume 37, Issue 11, eff. January 1, 2021.