- A. The OLC has the responsibility to investigate any complaints regarding alleged violations of this chapter and applicable law.
- B. Complaints may be received in written or oral form and may be anonymous.
- C. When the investigation is complete, the licensee and the complainant, if known, will be notified in writing of the findings of the investigation.
- D. The administrator shall submit an acceptable plan for correcting any deficiencies found during a complaint investigation.
- E. The administrator will be notified in writing whenever any aspect of the plan of correction is determined to be unacceptable.
- F. The administrator shall be responsible for assuring the plan of correction is implemented and monitored so that compliance is maintained.
Statutory Authority
§§ 32.1-12 and 32.1-162.5 of the Code of Virginia.
Historical Notes
Derived from Virginia Register Volume 21, Issue 23, eff. November 1, 2005; amended, Virginia Register Volume 24, Issue 11, eff. March 5, 2008.