1. A. A permit holder's website or mobile application shall prominently publish a responsible gambling logo in a manner approved by the director and shall direct a player to the permit holder's responsible gambling page.

2. B. A permit holder's website or mobile application shall contain, at a minimum, the following:

   1. 1. A prominent message that provides the toll-free number for the National Problem Gambling Helpline for individuals to use if the individuals suspect they or someone they know may have a gambling problem; and
   2. 2. A clear statement of the permit holder's commitment to responsible gaming and problem gambling prevention.

3. C. A permit holder shall maintain a corporate policy on responsible gambling that addresses the following:

   1. 1. Corporate commitment to responsible gambling and problem gambling prevention;
   2. 2. Responsible gambling strategy with defined goals;
   3. 3. Senior executive staff members are accountable for responsible gambling policies and programs;
   4. 4. Responsible gambling programs are embedded across all activities of the organization;
   5. 5. Methods for tracking levels of understanding and implementation of responsible gambling practices across its organization; and

   6. 6. Measures to ensure staff understand the importance of responsible gaming and are knowledgeable about staff roles and the company's expectations of their actions. Such measures should include:

      1. a. Corporate responsible gambling policies are explained to employees along with local (e.g., site-specific) codes of practice, self-ban procedures, and regulations;
      2. b. All staff are trained about problem gambling and its impact as well as key responsible gambling information;
      3. c. All staff are trained on skills and procedures required of them for assisting players who may have problems with gambling;
      4. d. All staff are trained to avoid messages that reinforce misleading or false beliefs;
      5. e. All staff are trained upon hiring and are retrained regularly;
      6. f. Objectives are clear and accessible, training accommodates different learning styles, and material is tested or reviewed with staff;
      7. g. A formal evaluation process is in place; and
      8. h. Reasonable efforts are made to ensure that the training program or evaluation is informed by evidence-based research.

Statutory Authority

§§ 58.1-4007, 58.1-4015.1, and 58.1-4030 through 58.1-4047 of the Code of Virginia.

Historical Notes

Derived from Virginia Register Volume 37, Issue 4, eff. October 12, 2020; amended, Virginia Register Volume 42, Issue 3, eff. October 22, 2025.