11 Va. Admin. Code § 5-41-120
If a misprinted or otherwise defective ticket is purchased, the agency's only liability or responsibility shall be to replace the misprinted ticket with an unplayed ticket of equal price from the same or another current game or to refund the purchase price of the defective ticket.
§ 58.1-4007 of the Code of Virginia.
Derived from Virginia Register Volume 19, Issue 15, eff. May 7, 2003; amended, Virginia Register Volume 31, Issue 3, eff. November 5, 2014.