1. A. The Ombudsman shall prepare a report of the factual findings of an investigation and make recommendations to the Department, local department, children's residential facility, or child-placing agency if the Ombudsman finds any of the following:

   1. 1. A matter should be further considered by the Department, local department, children's residential facility, or child-placing agency.
   2. 2. An administrative act or omission should be modified, canceled, or corrected.
   3. 3. Reasons should be given for an administrative act or omission.
   4. 4. Other action should be taken by the Department, local department, children's residential facility, or child-placing agency.
2. B. The Department, local department, children's residential facility, or child-placing agency that is the subject of such report may provide the Ombudsman with a written response to the report within 14 calendar days of receiving such report or within a reasonable time agreed to by the Ombudsman. The Ombudsman may prepare an epilogue to such written response. The Ombudsman shall provide the Commissioner with a copy of any such report, written response, or epilogue.
3. C. The Ombudsman may request to be notified by the Department, local department, children's residential facility, or child-placing agency of any action taken in response to recommendations provided by the Ombudsman.
4. D. The Ombudsman may publish a report prepared pursuant to this section on the Office's website (i) subject to the provisions of subsections B, C, D, and E of § 2.2-446 and (ii) provided that information contained in the report that is confidential under federal or state law and the name of any child, parent, and employee of the Department, local department, children's residential facility, and child-placing agency contained in such report is redacted, unless such information has otherwise been made public.
5. E. At least 30 calendar days before publishing a report that is adverse to the Department, the local department, a children's residential facility, a child-placing agency, or the individual that is or was the subject of an investigation by the Ombudsman, the Ombudsman shall inform the Department, the local department, the children's residential facility, the child-placing agency, or the individual. When publishing a report adverse to the Department, local department, children's residential facility, child-placing agency, or individual, the Ombudsman shall include in the publication any written response by the Department, local department, children's residential facility, child-placing agency, or individual in defense or mitigation of the action. The Ombudsman shall not disclose information in any published report if doing so could endanger the health or welfare of a child or another individual.
6. F. The Ombudsman shall notify the complainant of the recommendations made by the Ombudsman and the Department, local department, children's residential facility, or child-placing agency's response to such recommendations.

7. G. The Ombudsman may provide to the complainant the following information:

   1. 1. A copy of the Ombudsman's report regarding the investigation's findings, recommendations to the Department or local department made according to the investigation, the Department or local department's response to the Ombudsman's findings and recommendations, and any epilogue to the Ombudsman's report and the Department or local department's response; or
   2. 2. Information that has otherwise been made public.
8. H. The Ombudsman may provide an individual who is not the complainant but has submitted a complaint, subject to the provisions of this section and § 2.2-446, with a copy of the Ombudsman's report regarding the investigation's findings and recommendations.
9. I. The Ombudsman shall not release information to the individual making the complaint if doing so could endanger the health or welfare of a child or another individual.
10. J. With respect to a child fatality case investigated under subsection B of § 2.2-443 and upon review of records or other information received under subdivision A 3 or 4 of § 2.2-443 in the course of a child fatality investigation, if there is no ongoing child protection proceeding involving a sibling of the child who died, the Ombudsman shall provide any necessary recommendations for improving systemic issues that are discovered during the investigation of the child fatality. The recommendations may be provided to the court of jurisdiction, the state court administrative office, the state or regional child fatality review team, medical professionals, or attorneys or other legal professionals involved with the particular child who died. The recommendations shall also be summarized and included in the annual report referenced in subsection K.
11. K. The Ombudsman shall submit to the Governor, the Commissioner, and the General Assembly an annual report on the Ombudsman's activities, including any recommendations regarding the need for legislation or for a change in rules or policies. The Ombudsman may publish such report.

2020, c. 1090; 2023, c. 750; 2024, c. 280; 2026, c. 989.