1. (1)

   1. (a) The executive director of a large public transit district shall create and employ an office of constituent services.

   2. (b) The duties of the office of constituent services described in Subsection (1)(a) shall include:

      1. (i) establishing a central call number to hear and respond to complaints, requests, comments, concerns, and other communications from customers and citizens within the district;
      2. (ii) keeping a log of the complaints, comments, concerns, and other communications from customers and citizens within the district; and
      3. (iii) reporting complaints, comments, concerns, and other communications to management.

2. (2)

   1. (a) A large public transit district shall create and employ an office of coordinated mobility.

   2. (b) The duties of the office of coordinated mobility shall include:

      1. (i) establishing a central call number to facilitate human services transportation;
      2. (ii) coordinating all human services transportation needs within the public transit district;
      3. (iii) receiving requests and other communications regarding human services transportation;
      4. (iv) receiving requests and other communications regarding vans, buses, and other vehicles available for use from the public transit district to maximize the utility of and investment in those vehicles; and
      5. (v) supporting local efforts and applications for additional funding.

Amended by Chapter 486, 2026 General Session