1. (1) If an applicant or client disagrees with any decision made by a vocation rehabilitation (VR) counselor or supervisor, they may request the decision be reviewed by the field service director under which the disputed determination was made.

2. (2) The request for review must:

   1. (a) be filed within 30 days of the decision to be reviewed;
   2. (b) be submitted in writing;
   3. (c) be prepared by the applicant or client or their designated representative;
   4. (d) include the name and address of the individual requesting the review;
   5. (e) include the name of the VR counselor or supervisor whose decision is to be reviewed;
   6. (f) describe the decision or decisions to be reviewed in sufficient detail to inform the USOR of the nature and consequences of the decision;
   7. (g) describe the action or resolution desired; and
   8. (h) be signed and dated by the applicant or client or their designated representative.
3. (3) This process may not be used to delay mediation or an impartial hearing.
4. (4) applicant or client may choose not to participate in the review process by filing a request for mediation or an impartial hearing at any time. If such a request is filed, the field service director review will end. The field service director may complete a review summary to be used at later stages of the appeal, if any.
5. (5) The field service director will conduct an investigation that includes reviewing the applicant or client's case file, and communication with the applicant or client and relevant USOR staff.
6. (6) The field service director will issue a written decision within 15 days of receipt of the request for review. The decision will include a notice of appeal rights, a summary of evidence reviewed, the findings of the investigation, and the action to be taken.

KEY: administrative procedures, complaint procedures

Date of Last Change: October 18, 2022

Notice of Continuation: September 16, 2021

Authorizing, and Implemented or Interpreted Law: 35A-1-303; 35A-13-102; 35A-1-104