- (1) Complaints should be filed within 90 days after the act or omission complained of occurred.
- (2) Absent reasonable cause, complaints received after 90 days may not be considered.
- (3) If requested, the ombudsman will generally try to contact the complainant within three business days of receiving a complaint.
- (4) The ombudsman shall prioritize complaints alleging acts or omissions that place a client's health or safety at risk.
- (5) If the ombudsman accepts a complaint for investigation, the ombudsman shall document the ombudsman's findings and recommendations, if any, within 90 days after receiving the complaint.
KEY: homeless services, ombudsman
Date of Last Change: December 8, 2025
Authorizing, and Implemented or Interpreted Law: 35A-16-1002