1. (1) No later than 90 days from the date of the alleged circumstances giving rise to the complaint, a complainant may file a written, oral, or electronic complaint with the office at any of the following:

   1. (a) an employment center;
   2. (b) an email address or telephone number provided by the office; or
   3. (c) the Department's website.

2. (2) A complaint should include:

   1. (a) a summary of the reasons for the complaint;
   2. (b) the names of persons involved;
   3. (c) a summary of the actions taken by the complainant to resolve the complaint;
   4. (d) the complainant's desired outcome;
   5. (e) whether the complainant requests the ombudsman to contact the complainant directly; and
   6. (f) whether the complainant authorizes the ombudsman to release personally identifiable information concerning the complainant.

3. (3) A complaint may be filed by any person, including a client, a family member or close associate of a client, an advocacy group, or employee or volunteer of a homeless service provider.

   1. (b) A complaint may be filed anonymously.

4. (4)(a) The ombudsman may request additional information from the complainant or the service provider.

   1. (b) The ombudsman may decline to investigate a complaint that fails to provide sufficient information to allow further investigation.
5. (5) The ombudsman shall maintain data and records regarding the ombudsman's activities and complaints received.

KEY: homeless services, ombudsman

Date of Last Change: December 8, 2025

Authorizing, and Implemented or Interpreted Law: 35A-16-1002