- (1) The ombudsman is a neutral party who investigates complaints to resolve disputes between clients and homeless service providers.
- (2) The ombudsman is not an advocate for clients or service providers, but exists to investigate complaints, resolve disputes, and improve delivery of homeless services.
- (3) The ombudsman serves as a resource to service providers and public agencies and may coordinate with other public agencies throughout the state to provide training and make recommendations for improvement of services.
(4) The ombudsman may not:
- (a) transport a client;
- (b) provide services to a client beyond investigating or mediating a complaint;
- (c) act as a guardian;
- (d) act as a payee;
- (e) sign a consent form;
- (f) sign a medical directive; or
- (g) exercise a client's power of attorney.
KEY: homeless services, ombudsman
Date of Last Change: December 8, 2025
Authorizing, and Implemented or Interpreted Law: 35A-16-1002