- (1) An applicant may apply or reapply for HEAT assistance any time during the HEAT program year by submitting a complete and signed application to the applicant's or client's local HEAT office.
- (2) The local HEAT office staff will help an applicant apply for assistance. Applicants will be notified of eligibility decisions in writing and, if assistance is denied, the reason for the denial.
- (3) HEAT personnel will not enter a client's home without permission.
- (4) A client may contact a HEAT supervisor or manager to resolve a dispute.
- (5) A client's confidential information will be safeguarded.
- (6) HEAT program manuals are available for public inspection at a local HEAT office or on the state HEAT web site.
- (7) Applicants and clients must give the Department complete and correct information and verification.
- (8) A client must immediately report an address change while under the protection of the moratorium.
- (9) A client is responsible for repaying an overpayment of assistance.
KEY: client rights, hearings, confidentiality of information
Date of Last Change: June 14, 2022
Notice of Continuation: June 17, 2022
Authorizing, and Implemented or Interpreted Law: 35A-8-1403