1. (1) The Department will resolve any written complaints filed by a qualified individual with a disability with the Department arising from exclusion from participation in, or denial of benefits or services, programs or activities, administered by the Department. Complaints shall be made on a form as developed by the Department.
2. (2) Any customer complaints shall be filed in a timely manner to assure prompt, effective assessment and consideration of the facts, but no later than 180 days from the date of the alleged act of discrimination.

3. (3) The complaint may be filed through the online complaint form on the Department's website, at any Department office, or directly with the coordinator. Complaints filed locally are to be forwarded immediately to the coordinator. The complaint shall be in writing or in another accessible format suitable to the individual and delivered or mailed to:

   ADA Coordinator

   Department of Workforce Services

   140 E 300 South

   Salt Lake City, UT 84145-0249

   eo@utah.gov

4. (4) Each complaint shall include:

   1. (a) the individual's name and contact information;
   2. (b) the nature and extent of the individual's disability;
   3. (c) the Department's alleged discriminatory action in sufficient detail to inform the Department of the nature and the date of the alleged violation;
   4. (d) a description of the action and accommodation desired; and,
   5. (e) be signed by the individual or legal representative.
5. (5) Complaints filed on behalf of classes or third parties shall describe or identify by name, if possible, the alleged victims of discrimination.

6. (6) With or without exhausting Department procedures, complainants may also file complaints alleging discrimination in the delivery of services with:

   Director, Civil Rights Center

   U.S. Department of Labor

   200 Constitution Avenue, NW Room N4123

   Washington, D.C. 20210; or

   Office of Civil Rights

   U.S. Department of Health and Human Services

   Federal Office Building

   1961 Stout Street

   Denver, CO 80295-3538.

KEY: disabilities, complaints

Date of Last Change: April 21, 2022

Notice of Continuation: May 17, 2022

Authorizing, and Implemented or Interpreted Law: 35A-1-104