1. (1) The department shall provide account manager oversight through a contractual relationship governing what the account manager may do on behalf of the department.

2. (2) Each contract between the department and an account manager shall contain, at a minimum, guidelines for the following:

   1. (a) RUC participant enrollment, withdrawal, and removal processes;
   2. (b) structure and content of user agreements between account managers and RUC participants;
   3. (c) acceptable of mileage reporting mechanisms that account managers may offer to RUC participants;
   4. (d) payment collection, transaction processing, and revenue remittance protocols;
   5. (e) privacy and security protection processes, including parameters for data collection, retention, destruction, anonymization, aggregation, and sharing;
   6. (f) system testing and certification approach;
   7. (g) customer service level expectations and performance standards;

   8. (h) requirements for coordination and interfacing with the DMV;

      1. (i) reporting of data collected through the program;
   9. (j) audit procedures for verifying account manager performance in areas such as privacy protection, data destruction, data collection accuracy, and, if applicable, remittance of funds to the State; and
   10. (k) remedies available to the department if an account manager fails to fulfill contractual terms.

KEY: road usage charge (RUC), alternative fuel vehicles, RUC program

Date of Last Change: October 7, 2024

Notice of Continuation: July 31, 2024

Authorizing, and Implemented or Interpreted Law: 72-1-213.1