- A. Billing -- No operator service provider shall charge for uncompleted calls.
- B. Determination -- If the operator service provider cannot determine with certainty that a call was completed, it shall provide a full credit for a call of one minute or less upon being informed by a customer that the call was not completed.
- C. Includes -- An uncompleted call includes calls terminating to an intercept recording live intercept operator, a busy tone, or unanswered calls.
- D. Does Not Include -- An uncompleted call does not include calls using busy line interrupt, line status verification, or directory assistance services.
KEY: public utilities, telecommunications, telephone utility regulation
Date of Last Change: 1991
Notice of Continuation: October 31, 2022
Authorizing, and Implemented or Interpreted Law: 54-4-1; 54-8b-13