1. (1) If the Office of Substance Use and Mental Health becomes aware that an MCOT that has violated the conditions of its certification, the Office of Substance Use and Mental Health shall:

   1. (a) immediately review the allegation;
   2. (b) take steps to ensure that each consumer involved with the allegation is protected; and
   3. (c) notify the MCOT of its findings within 30 days.

2. (2) If the Office of Substance Use and Mental Health determines a major non-compliance issue has occurred:

   1. (a) the MCOT shall submit a written corrective action plan immediately after notification that ensures compliance will be achieved within 24 hours; and
   2. (b) if compliance is not possible within 24 hours, the Office of Substance Use and Mental Health shall suspend the MCOT certification until the major non-compliant issue is resolved.

3. (3) If the Office of Substance Use and Mental Health determines a significant non-compliance issue has occurred:

   1. (a) the MCOT shall submit a written corrective action plan within ten business days after notification that identifies the steps the MCOT will take to resolve the non-compliance issue within 30 days of notification; and
   2. (b) if the compliance issue is not resolved within 30 days of notification, the Office of Substance Use and Mental Health shall suspend, revoke, or not renew the MCOT certification until the significant non-compliance issue is resolved.

4. (4) If the Office of Substance Use and Mental Health determines a minor non-compliance issue has occurred:

   1. (a) the Office of Substance Use and Mental Health shall notify the MCOT;
   2. (b) the MCOT shall submit a written corrective action plan within 15 business days after notification that identifies the steps the MCOT will take to resolve the issue within 60 days of notification; and
   3. (c) if the compliance issue is not resolved within 60 days, the Office of Substance Use and Mental Health shall suspend, revoke, or not renew the MCOT certification until the minor non-compliance issue is resolved.

5. (5) If the Office of Substance Use and Mental Health determines an MCOT is not in full compliance with the conditions of certification, but the deficiency discovered is not severe enough to be categorized as a non-compliance issue, the Office of Substance Use and Mental Health shall:

   1. (a) require the MCOT to submit a written corrective action plan; and
   2. (b) if the compliance issue continues to be unresolved within a reasonable time, as determined by the Office of Substance Use and Mental Health, the Office of Substance Use and Mental Health shall classify the finding as a minor non-compliance issue, and corrective action shall follow the guidance outlined in Subsection (4)(b).
6. (6) Each MCOT's certification status shall be maintained by the Office of Substance Use and Mental Health and available upon written request.

KEY: mobile crisis outreach team, MCOT standards, statewide crisis response standards

Date of Last Change: October 9, 2025

Notice of Continuation: November 22, 2023

Authorizing, and Implemented or Interpreted Law: 26B-5-112(5); 26B-5-112.5(5); 26B-5-609(2); 26B-5-609(3)