1. (1) If the office becomes aware that a crisis worker is noncompliant with this rule, the office shall immediately review the noncompliance.

   1. (a) The office shall revoke or suspend the crisis worker's certification, based on the severity of the noncompliance, if the crisis worker's conduct:

      1. (i) results in a financial loss to a client, the state or another employee;

      2. (ii) results in personal financial gain through:

         1. (A) a business transaction with a client; or
         2. (B) deception;
      3. (iii) results in physical or emotional harm to a person; or
      4. (iv) is determined by the office to be severe enough that immediate action shall be taken to protect others.

   2. (b)(i) If the office becomes aware of a crisis worker's conduct in violation of Subsection R523-17-4(1) that does not result in immediate revocation or suspension, within 30 days of becoming aware of the conduct, the office shall notify the crisis worker through a notice of violation specifying the area of noncompliance.

      1. (ii)(A) Within 30 days after receiving the notice of violation, the crisis worker shall submit a written plan to the office explaining how the crisis worker will achieve compliance.

         1. (B) If the office finds the submitted plan does not describe how the crisis worker will be compliant with the noncompliance that led to this action or does not receive the plan within 30 days of sending the notice of violation, the office shall suspend the crisis worker's certification until that individual submits an acceptable plan.

   3. (c) The office shall revoke the certification of a crisis worker if the crisis worker:

      1. (i) fails to provide the office with satisfactory written evidence of compliance to a plan of action within 30 days after the case manager receives a notice of suspension; or
      2. (ii) receives more than two notices of violation of this rule within one year.
2. (2) An individual with a revoked crisis worker certification may not reapply for recertification for one year.
3. (3) Notice that an individual's crisis worker certification has been revoked shall include instruction on how to appeal the decision as provided in Title 63G, Chapter 4, Administrative Procedures Act and Rule R410-14.
4. (4) If a crisis worker fails to complete the requirements for continuing education in Subsection R523-17-3(4), the office shall allow the crisis worker's certificate to expire and may not renew the certification unless, within 30 days of expiration, that individual submits proof of completion of the required continuing education.
5. (5) If an individual's crisis worker certification expires as described in Subsection (4), that individual may submit a new application for office certification no sooner than 60 days after the expiration date.

KEY: crisis response services, crisis worker certification, statewide crisis line standards

Date of Last Change: January 26, 2026

Notice of Continuation: November 22, 2023

Authorizing, and Implemented or Interpreted Law: 26B-5-610(3)(b); 26B-5-610(5)