1. (1) The office shall certify an individual who:

   1. (a) is 18 years of age or older;

   2. (b)(i) is qualified by training and experience upon successful completion of training provided by the office; or

      1. (ii) is qualified by completing a crisis worker course through a college or university that has been approved by the office; and
   3. (c) has passed the required test for the course.
2. (2) The certification process is initiated when an employer refers an individual to the office or when an individual contacts the office directly and requests to participate in the certification process.

3. (3)(a) The training curriculum shall:

   1. (i) provide at least 40 hours of training; and

      1. (ii) include didactic information and skill practice using components related to crisis intervention as provided or approved by the office.

   2. (b) The curriculum methodology shall include:

      1. (i) an opportunity to function as a co-crisis worker with experienced staff before assignment;
      2. (ii) an opportunity to work on an independent basis;
      3. (iii) didactic presentation and reading assignments; and
      4. (iv) role playing and other experiential based methods.

4. (4) To qualify for crisis worker certification renewal, each crisis worker shall:

   1. (a) complete at least eight hours of continuing education every two years pertaining specifically to crisis services; and

   2. (b) maintain and keep adequate documentation for three years after the end of the renewal cycle in which the continuing education is due as proof of compliance with this section, such as a certificate of completion, school transcript, course description, or other course materials, which at minimum, shall contain the:

      1. (i) course objectives;
      2. (ii) course provider's name;
      3. (iii) course title;
      4. (iv) date of the course;
      5. (v) instructor's name; and
      6. (vi) number of hours of continuing education credit.

5. (5) An individual who receives a crisis worker certification:

   1. (a) shall comply with Rule R380-80;
   2. (b) shall follow each relevant federal, state, and local law; and
   3. (c) may not receive a criminal charge or violation resulting in separation from employment with the individual's employer.

KEY: crisis response services, crisis worker certification, statewide crisis line standards

Date of Last Change: January 26, 2026

Notice of Continuation: November 22, 2023

Authorizing, and Implemented or Interpreted Law: 26B-5-610(3)(b); 26B-5-610(5)