1. (1) Each local area agency shall develop and follow written procedures for the recruitment, training, and oversight of each volunteer. The office shall:

   1. (a) ensure each procedure is consistent with the ombudsman program's training and certification requirements; and
   2. (b) approve each procedure.
2. (2) The office shall provide technical assistance to each local ombudsman entity in developing and maintaining a volunteer program.
3. (3) Each volunteer shall meet certification requirements described in Section R500-3-9.

4. (4) Each volunteer who has met certification requirements shall:

   1. (a) work under the direct supervision of a local ombudsman entity's staff member;
   2. (b) be qualified to perform ombudsman responsibilities, including provision of the ombudsman program's components; and
   3. (c) provide appropriate documentation to the local ombudsman entity of each activity completed on behalf of the ombudsman program.

KEY: ombudsman, LTCO

Date of Last Change: October 9, 2025

Authorizing, and Implemented or Interpreted Law: 26B-2-3, 42 U.S.C. 3058g, 45 CFR 1324(A)