- (1) "Division" means the Division of Customer Experience.
- (2) "Department" means the Department of Health and Human Services.
- (3) "Local ombudsman" means a local representative of the Office of the Long-Term Care Ombudsman who is certified to carry out the duties of the office under the purview of the state long-term care ombudsman.
- (4) "Office" means the Office of the Long-Term Care Ombudsman, located within the division's Office of Ombuds.
- (5) "Official duties" means the duties of a representative as described in this rule or applicable federal and state regulation and law.
- (6) "Provider agency" means an entity designated by the ombudsman to provide local ombudsman services in a particular area.
- (7) "Resident council" means an independent, organized group of residents living in a long-term care facility that meets on a regular basis to discuss concerns, develop suggestions on improving services, and plan social activities.
- (8) "Resident rights" means the basic human rights that each resident of a long-term care facility is entitled to, regardless of the type of residency in such facilities.
- (9) "State long-term care ombudsman" means the individual serving in this role, as described in 42 U.S.C. 3058g, for the state.
- (10) "Willful interference" means an action or inaction taken by an individual in an attempt to intentionally prevent, interfere with, or impede the ombudsman from performing any responsibility or duty of the ombudsman program.
Terms used in this rule are defined in Sections 26B-2-301 and 26B-6-101 and 42 U.S.C. 3058f. Additionally:
KEY: ombudsman, LTCO
Date of Last Change: October 9, 2025
Authorizing, and Implemented or Interpreted Law: 26B-2-3, 42 U.S.C. 3058g, 45 CFR 1324(A)