1. (1)(a) Each local ombudsman entity shall have access to facility and resident records in the area served.

   1. (b) The facility and resident records include any:

      1. (i) medical record;
      2. (ii) social record;
      3. (iii) room number;
      4. (iv) name;
      5. (v) administrative record;
      6. (vi) long-term care facility policy;
      7. (vii) document accessible to the resident or general public;
      8. (viii) state-maintained facility licensing or certification record; and
      9. (ix) other resident record.
2. (2) If a local ombudsman entity is providing temporary coverage for another local ombudsman entity, the covering entity may have access to the records listed in Subsection (1)(b) of the local ombudsman entity for which it is providing coverage.

3. (3)(a) The department, division, office, and each local area agency may review any record that reflects the activities of the ombudsman program.

   1. (b) The department, division, and each local area agency may not review any record that discloses the identity of any resident or complainant, except as provided in Section R500-3-19.

KEY: ombudsman, LTCO

Date of Last Change: October 9, 2025

Authorizing, and Implemented or Interpreted Law: 26B-2-3, 42 U.S.C. 3058g, 45 CFR 1324(A)