1. (1) Hospice agency volunteers may provide a variety of services as defined by the policies of each program and under the supervision of a designated and qualified hospice agency staff member.

2. (2) The licensee shall ensure that each volunteer receives a minimum of 12 hours of documented orientation and training that includes:

   1. (a) care and comfort measures;
   2. (b) communication skills;
   3. (c) concepts of death and dying;
   4. (d) confidentiality;
   5. (e) family dynamics, coping mechanisms, psychosocial and spiritual issues surrounding the terminal disease, death, and bereavement;
   6. (f) infection control and safety;
   7. (g) patient's and family's rights;

   8. (h) procedures to follow in an emergency;

      1. (i) procedures to follow when a patient dies;
   9. (j) the hospice agency services, goals, and philosophy of care;

   10. (k) the physiological aspects of terminal disease;

       1. (l) the volunteer's role and documentation requirements; and
   11. (m) stress management.
3. (3) The licensee shall maintain records of hours of services and activities provided by each volunteer.
4. (4) The licensee shall have on file a copy of the certification, registration, or license of each volunteer providing professional services.

KEY: health care facilities

Date of Last Change: February 18, 2025

Notice of Continuation: August 13, 2021

Authorizing, and Implemented or Interpreted Law: 26B-2-202; 26B-2-204