1. (1) The IAD shall conduct a high-level screening of all hotline complaints or request additional information from the complainant within seven business days of receipt of the alleged violation.
2. (2) If, after two attempts to obtain information from a complainant as described in Subsection (1), the complainant does not respond to the IAD within 14 business days, the IAD shall close the hotline complaint and notify the complainant of closure.

3. (3) For hotline complaints with sufficient information, the IAD shall make referrals to one or more of the following, as appropriate:

   1. (a) the Complainant;
   2. (b) LEA leadership;
   3. (c) the Board member of the district wherein the LEA is located;
   4. (d) the applicable LEA, USBE section, charter authorizer, and other entity or organization responsible for receiving, investigating or resolving a hotline complaint;
   5. (e) appropriate USBE special education staff for a hotline complaint related to special education, for review and resolution in accordance with Rule R277-750; and
   6. (f) the Utah Professional Practices Advisory Commission, "UPPAC," for hotline complaints with allegations of educator misconduct, for review and resolution in accordance with Rules R277-210 through R277-217 and Title 53E, Chapter 6, Part 6, License Denial and Discipline.

4. (4)(a) When the IAD makes a referral to an LEA, the referral shall be sent to at least two members of LEA leadership.

   1. (b) If a referral includes allegations about a specific individual, the IAD shall exclude that individual from the referral.
5. (5) The IAD may make referrals with limited or missing information and may reopen a closed hotline complaint if a complainant provides additional information or may take other action as permitted by law, including recommending corrective action.
6. (6) If a response is requested by a complainant, the IAD shall respond to the complainant within three business days or as soon as possible.
7. (7) The IAD may provide additional related resources and information to a complainant, where appropriate.
8. (8) The IAD shall provide training and informational materials for use by an LEA governing board and administration in maintaining a hotline and investigating alleged violations.

9. (9) For referrals to LEAs, the IAD shall:

   1. (a) track and review summaries provided by LEAs received in accordance with Section R277-123-7;
   2. (b) notify USBE sections that also received a referral of the summaries received in accordance with Section R277-123-7;
   3. (c) present information on referrals, noncompliance, and relevant summaries of those referrals and noncompliance to the Board Audit Committee at least quarterly; and
   4. (d) notify the Board member representing the district wherein the alleged noncompliance is alleged to have occurred.

10. (10) For LEAs who do not comply with Section R277-123-7, the IAD shall:

    1. (a) notify the LEA governing board of the noncompliance;
    2. (b) notify the Board Audit Committee, and Board Leadership as needed, for consideration of remedial action in accordance with Subsection 53E-3-401(8)(b);
    3. (c) notify the Superintendency of noncompliance with state laws for consideration of corrective action;
    4. (d) notify the Board member who represents the district where the alleged violation occurred; and
    5. (e) for licensed educators, report noncompliance to UPPAC.

KEY: hotline, report, and violations

Date of Last Change: March 15, 2026

Authorizing, and Implemented or Interpreted Law: Art X Sec 3; 53E-3-401(4) and (8)